Patrick Brady

@SouthwestAir Thank you for the Luv voucher that is worth 1/4 of what was stolen from my bag. The phrase “insult to injury” comes to mind. Your company’s response to a felony is impressively underwhelming.

@RedKitePrayer We apologize for the hassle getting a hold of us, Patrick. We'll meet you in our DM now! -Kayla

Hey @SouthwestAir when your employee asked me to list a few items in my bag you lost, I didn’t realize I needed to specify the Bluetooth speaker and medication in order to keep your employees from stealing them. Lesson learned.

@SouthwestAir So I sent both my confirmation # and my baggage report # by DM as requested and since then you’ve gone silent. I’ve done what you asked. Some action on your part is warranted.

@RedKitePrayer Good evening, Patrick. We're so sorry if items were missing from your bag when you were unpacked. Please DM us your confirmation number so we can take a look. -Brytani

@SouthwestAir I guess I can inform @DEAHQ that your employees are stealing controlled substances. That’s a felony, right?

@RedKitePrayer Your feedback has been taken to heart, Patrick and it saddens us that you are questioning your future patronage as a result. Please know that we have documented your concerns which have been made available for our Senior Leadership. -Jamie

@SouthwestAir Taking my criticism to heart means nothing. Your employees STOLE from me, and one of those prescriptions was VERY expensive. If you wish to show your regard and care, you will compensate me. It’s truly simple.

@SouthwestAir I’m not disappointed. I’m very upset that your employees stole from me and that you don’t have a better system in place for dealing with it. I fly a lot. I don’t have to fly with Southwest.

@RedKitePrayer We're so sorry to hear if you noticed items missing out of your checked bag, Patrick. While Southwest does not inventory the contents of baggage at any point during transit, we apologize for any disappointment w/ the handling of your things. We appreciate your feedback. -Jamie

@SouthwestAir Nope. My bag was delivered to me a full day after my flight and as anyone knows you’ll burn a day on hold if you try calling. It’s a terrific arrangement for you’re more dishonest employees to abuse.

@RedKitePrayer Hi, Patrick. I'm dishearted to learn that you're missing items from your bag. Were you able to file a claim with our Baggage Service office? -Breonna

It’s January. WTF?!

I've devoted myself to cycling for more than 30 years. Part of what keeps me in the sport is what it teaches me about larger lessons in life. cyclingindependent.com/the-protected-…

Bike geometry is pretty easy to digest once you understand two numbers: bottom bracket drop and trail. I've often been told that trail is too complicated for riders to understand. That's bunk; the math is hard, but the effect is straightforward. cyclingindependent.com/the-angle-what…

Before there were lock-on grips for mountain bikes, we used Aqua Net hairspray to slide the grips on. When there were lots of bikes to assemble, the bike shop smelled like a hair salon. cyclingindependent.com/at-the-bench-a…

Good news: @UnitedAirlines has dropped its bike fee, like @Delta and @AmericanAir but flying with a bike still is rarely charge-free. cyclingindependent.com/united-drops-b…

@Kodiakrider @dickssportingss It's just in two parts. Here's Part II: cyclingindependent.com/at-the-bench-w…

@RedKitePrayer @dickssportingss I feel like that story is missing a buch of paragraphs at the end.

It was billed as a chance to bring bike shop quality to mass-market consumers. Working for @dickssportingss proved to be quite different. cyclingindependent.com/at-the-bench-w…

When I worked for @DICKS we sold bikes from May to September like someone hawking hotdogs at a football game. That was more of a problem than it sounds. cyclingindependent.com/at-the-bench-w…

In my latest installment of The Angle, we continue our discussion of forks and details to consider if you're going to look at an aftermarket fork, not to mention what a goat parade the aftermarket fork scene was in the 1990s. cyclingindependent.com/the-angle-fork…

There is a longstanding practice among bike mechanics to "stretch" newly installed cables. But you can't stretch steel. So just what is happening? Our man Padraig explains. cyclingindependent.com/at-the-bench-s…

In Part II of my look at forks for The Angle, I dig into one of the more interesting aspects of experiencing different bike geometries: threshold of perception. cyclingindependent.com/the-angle-fork…

At the Bench: cup-and-cone bearings have gone the way of the dodo. Is that a good thing? cyclingindependent.com/at-the-bench-c…