Red Letter Days

@RedLetterDaysUK unable to book the Camden Town Brewery tour, the online booking page never loads and the call to book button takes you back to the previous page. I have tried devices and internet feeds but the same result.

@Talljames1 Hello @Talljames1, we're really sorry about your experience, we understand how frustrating this must be. We'd like to help resolve this as quick as possible. Kindly DM your email address and reachable phone number and we'll guide you through to get this sorted. Thank you

@RedLetterDaysUK I am unable to redeem a voucher we received at Christmas. Can you help?

@dipsiesmum Hello @dipsiesmum, we're really sorry about your experience, we understand how frustrating this must be. We'd like to help resolve this as quick as possible. Kindly DM your email address and reachable phone number and we'll guide you through to get this sorted. Thank you

@RedLetterDaysUK I am already stuck in a cycle of delay tactics with customer services. This is a clear case of non-performance and I need a manager with authority to resolve this matter.

@SarahJ4ckson Hello @SarahJ4ckson, we're really sorry about your experience, we understand how frustrating this must be. We'd like to help resolve this as quick as possible. Kindly DM your email address and reachable phone number and we'll guide you through to get this sorted. Thank you

@RedLetterDaysUK I have requested a refund due to non-performance of a hotel booking in Bath. We were left stranded on the street. Customer Services are using wearing down tactics. I require Red Letter Days to take ownership of this complaint and resolve the matter urgently.

@SarahJ4ckson Hello @SarahJ4ckson, we're really sorry about your experience, we understand how frustrating this must be. We'd like to help resolve this as quick as possible. Kindly DM your email address and reachable phone number and we'll guide you through to get this sorted. Thank you

@lydiecatherine Hello @lydiecatherine, we're really sorry about your experience, we understand how frustrating this must be. We'd like to help resolve this as quick as possible. Kindly DM your email address and reachable phone number and we'll guide you through to get this sorted. Thank you

@RedLetterDaysUK please respond to my emails your voucher codes don’t work on young drivers…I’ve tried to contact you via your contact form, email and phone…the last two are apparently no longer available

@ClearyKath Hello @ClearyKath, we're really sorry about your experience, we understand how frustrating this must be. We'd like to help resolve this as quick as possible. Kindly DM your email address and reachable phone number and we'll guide you through to get this sorted. Thank you

@RedLetterDaysUK your customer service team is almost impossible to get hold of! I’m sick of being ignored. I want my refund!

@tbhsarah1 Hello @tbhsarah1, we're really sorry about your experience, we understand how frustrating this must be. We'd like to help resolve this as quick as possible. Kindly DM your email address and reachable phone number and we'll guide you through to get this sorted. Thank you

@RedLetterDaysUK where is my delivery - paid for ‘next day’ and it’s still not arrived

@RichardPinkKey Hello @RichardPinkKey, we're really sorry about your experience, we understand how frustrating this must be. We'd like to help resolve this as quick as possible. Kindly DM your email address and reachable phone number and we'll guide you through to get this sorted. Thank you

@RedLetterDaysUK It won’t allow me to message you ??

@KirstieW1981 Hello @KirstieW1981, we're really sorry about your experience, we understand how frustrating this must be. Kindly follow back and DM your email address and reachable phone number and we'll guide you through to get this sorted. Thank you

@RedLetterDaysUK the worst customer service I can imagine. Three solid weeks of emails from my husband and myself about a misled offer and unable to book son’s surprise, and no reply when requesting full refund on the purchase … now out of pocket as had to purchase the gift 🤬😡

@RedLetterDaysUK I have reached out more tha 5 times and am not getting the answers back. Your sincere apologies don’t help, I need to speak with someone and rectify this

@KirstieW1981 Hello @KirstieW1981, we're really sorry about your experience, we understand how frustrating this must be. We'd like to help resolve this as quick as possible. Kindly DM your email address and reachable phone number and we'll guide you through to get this sorted. Thank you