Sarah Jackson

@_repRedLetterUK we were left stranded in Bath. We had a confirmed booking. When we arrived the hotel was out of business. A clear breach of contract. I have been trying to resolve this with customer services since 26 March. I need a manager with authority to resolve this.

@RedLetterDaysUK I am already stuck in a cycle of delay tactics with customer services. This is a clear case of non-performance and I need a manager with authority to resolve this matter.

@SarahJ4ckson Hi Sarah, I apologise for the inconvenience this has caused. Please contact tellusmore@redletterdays.co.uk with your voucher reference and details of your complaint. Once we have this information, you'll hear back from a member of the team in due course.

@RedLetterDaysUK I have requested a refund due to non-performance of a hotel booking in Bath. We were left stranded on the street. Customer Services are using wearing down tactics. I require Red Letter Days to take ownership of this complaint and resolve the matter urgently.

@RedLetterAssist Thank you for your reply. I look forward to hearing from you on how to resolve this.

@SarahJ4ckson Hello @SarahJ4ckson, we're really sorry about your experience, we understand how frustrating this must be. We'd like to help resolve this as quick as possible. Kindly send us a DM and we'll guide you through to get this sorted. Thank you

@RedLetterDaysUK we turned up to our confirmed booking at Brindley’s B&B in Bath and it has closed down. No notice given. Please urgently contact us today.

@RedLetterDays we turned up to our confirmed booking at Brindley’s B&B in Bath and it’s closed down. No notice given. Please urgently contact us today.