Thank you @ClaireAgutter and @Daveagutter for a very inspirational #siam conference today! #ServiceNorth
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Reni Friis
119 posts
Reni Friis
@ReniFriis
Creative idea maker in the world of IT, processes, management. Highly passionate about understanding and bringing Lean IT to all. Owner of the company BlueHat
Copenhagen-DK Katılım Nisan 2009
31 Takip Edilen96 Takipçiler
Did you know that the different types of tasks that for instance a server team need to handle can be viewed as "product families"? #leanitil
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Reni Friis retweetledi
#Agile Service Management = Higher Value, Greater Speed & Lower Cost - Join me for a webinar on March 30th bit.ly/2oe9pok #ITSM
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If you have KPIs for quick assignment of tickets/incidents - you may be ruining flow. No one works on 45 tickets at a time!! #leanitil
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Genshi genbutsu applied in IT means actual "on the floor problem management"! You have to go and see what is up! #leanitil
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Reni Friis retweetledi
.@antoine_contal @PierreMasai @ReniFriis @bam_thomas @claire_jolimont @LeanITCoach @MPIgnace @pfenot @BenLinders @stephanewww THANK YOU!
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Be careful not to only do #lean as project efforts... you need to embed the practice of lean in the daily work of both leaders and employees
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Look for bottlenecks in #leanincidentmanagement to increase flow. Examples are: specific access rights and unshared knowledge #leanitil
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finding the right "point of Solution" for the most volumous or demanding incidents, is key in #leanincidentmanagement #leanitil
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Thank you #leanIT2017 for a good conference. So much inspiration and sharing of knowledge!!
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"You need to get back to everybody who submits improvement ideas. Or the stream of ideas will surely die..." Quote @PierreMasai #LeanIT2017
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flexible rotating work responsibilities among shop assistants in 365 shops allow them to adjust efforts to actual customer pull #LeanIT2017
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