Replit Support

Hello! The animated video output starts at 16:9 by default, but since Agent builds these in code, you can tell it to "make this 9:16" and it'll rebuild the composition in portrait for you. For motion clips on the Canvas, there's an Aspect ratio control in that panel where you can pick 9:16 before you generate. Hope this helps☺️ You can also find more information here bit.ly/3SY9lg9

I am looking for way to create really simple but effective stills animations.. Currently experimenting with @Replit Is there anyone with Replit Experience? Can I create a 9:16 Video. Because the output is alway 16:9.. @ReplitSupport

Hello! Thank you for being such an active Agent user. The Ambassador program sounds like a great fit for you. It's made for people who are also passionate about the Replit community and bringing builders together in their area. You can find the details and apply at replit.com/community by clicking Become an Ambassador. While you wait to hear back, it's also a great place to connect with other builders.☺️

@ReplitSupport @Replit I can organise a similar event for East Africa and become your regional ambassador since I am one of your active Agent 4 users

@corey_aronson @Replit Hi Corey, sorry for the trouble! This isn't something we're seeing widely, so we'd like to look into it. Can you DM us your iOS version, Replit app version, and the file type you're trying to add?

@Replit your app isn’t allowing me to add files in the chat thread on my iPhone. Are you aware of this issue?

Hi there, sorry for the trouble. You should never be paying twice for the same thing, and we want to get this sorted. Could you send us a ticket through replit.com/help? That way we can pull up your invoices, see exactly what's been charged and what's still showing as due, and fix anything that's off. Thank you!

@Replit what is this new tactics of double charging and your CSE ask me to pay again for what is marked in your own portal as paid . do u follow the footsteps of RSS

Hi Jay, sorry to hear about that. The good news is that work usually isn't gone: Agent saves checkpoints as it builds, so you can roll back to an earlier one, and File History keeps previous versions of each file too. Can you submit a support ticket at replit.com/help and roughly when this happened? We can look into what ate up the time and help you get back to a working version.

@Replit @Replit collaborative is a misleading word when your platform wastes hours of time and tokens when non-coders are trying to build something with your platform. Lost 7 hours of work today...

Introducing Replit Agent 4 - built to unlock your creativity. Plan. Design. Build. All at once. Stay in the flow. What’s new: 1. Design freely on an infinite canvas 2. Move faster with parallel agents 3. Ship anything like mobile apps, websites, slides, and data visualizations 4. Build together with your team in real time

@mc0hrs @Replit Hi there, so sorry to hear about this. Do you have an open ticket with us? If not yet, please submit one here: replit.com/help and let us know your ticket # so we can escalate your issue to our Support Engineering team. Thank you!

@Replit my production site has been down 2+ days because you silently dropped my domain verification. No alert. Now your domain reconnect is blocking me with a fake Clerk conflict for an integration I don't use. Need this fixed ASAP.

Hi Chidera, following up here to close the loop and say our Billing team sent out a response to your ticket (465529) on July 14th with a detailed explanation of your usage. If you have more questions there, please feel free to submit a new ticket with us and we can take a second look. Thank you for your patience.

@Replit @amasad This total lack of professional efficiency is causing active commercial damage to my startup, making our demo inaccessible to investors. If this ticket is not resolved and the fraudulent usage balance waived within 24 hours, the full corporate escalations proceed.

@Replit @amasad Stop this fraudulent billing loop. My subscription renewed, and within a 3-hour window on that SAME DAY, your system automatically tacked on $33.68 in fake "usage" charges. ​This is a repeat of Ticket #431735 where you previously had to waive these erroneous

@Oli_Freeman @Replit Hi! Happy to help. We accept debit and credit cards from anywhere in the world for our plans, so cards issued in any country work. We don't currently accept crypto, so USDT (TRC20) isn't an option at this time.

@Replit @Replit Hello. Which countries' cards can I use to pay for your plans? Can I pay using USDT TRC20?

Hi, sorry for the trouble getting your renewal through, that's frustrating. Please try these first: 1. Go to Settings > Billing, update your payment method, and retry the renewal. 2. Check with your bank to confirm the card is active and allowed to authorize online/international payments. Declines often come from the bank's side, sometimes as an automatic security block on an unfamiliar charge. Since several cards from different banks are all being declined, that pattern usually points to something on the account side we'd want to look into for you directly. Could you please open a request at replit.com/support with details about your account? We'll investigate and help get your renewal sorted.

@ReplitSupport Hello, Support Team:I'm having trouble renewing my subscription I've tried paying my monthly subscription with several credit cards from different banks, but all payment attempts have failed. Because of this, my account was automatically switched to the free plan

Thanks for sticking with it, Alex, and sorry it's still dragging. Since the refresh and cache clear didn't do it, a few things that usually bring memory down: close any file tabs you're not using, run kill 1 in the Shell to restart background processes, and try a different browser or incognito to rule out an extension. Again, if you'd like, you can submit a ticket through replit.com/help and our team can take a closer look at what you're building.

@ReplitSupport I hard reset and cleared all cache, the Replit.com app is still taking 1.6 GB of memory and super slow

@ReplitSupport the app is moving very slow lately, on chrome in showing 904mb of memory, the new design is nice...and slow

Hi Jon, thanks for the feature request! Right now there isn't a one-button merge for two separate apps, but you can get close: pick one project to be the home base and ask Agent to rebuild the other app's pages and features inside it. A single project can hold several apps that share the same database and backend, so once everything lives together it stays connected, and Agent will ask you questions as it works, which sounds like the flow you're after. One heads up: things like secrets, database data, and custom domains don't move over on their own, so you'd set those up again in the combined project.

@ReplitSupport Hi people, it would be great if you have in your plans a way to merge projects together. Like a one button press. And it mereges 2 apps together onto different pages. Perhaps asks any questions it needs to. I've screwed up by separating things out too much.

Hi Mark, thanks for the candid feedback. If you want Agent to stick to the plan before it builds anything, turn on Plan mode (the "Plan" toggle at the bottom of the chat box). Agent lays out an ordered task list you can review and adjust, and it won't change any code until you approve it. Pair that with Economy mode (roughly a third of the cost per task) and a spending cap at replit.com/usage, and you can stay more in control of both the build and the credits. Hope this helps!

@Replit is desperate to build screens and more plus data the moment it gets a prompt. It ignores the plans and foundations you've set, but it’s very efficient at one thing: burning through your monthly credits to get there.

@lsoares @amasad @Replit Hi Luis, you can also email us at support@replit.com with more details about your issue and our team can get back to you. Thank you!

@ReplitSupport @amasad @Replit "Subscription is required for Support"

@Grunge_Bob @Replit Hello! We apologize for the frustration and would like to look into this for you. Please create a ticket at bit.ly/4xYhvoA and then message us with the ticket # and your username. Once you do that, we'll have a member of our support team pick it up.

@Replit @ReplitSupport I had purchased hundreds of dollars in credits on my account and they appeared to be in my account persistently then suddenly went away without notice. Could I get some help please?

@lsoares @amasad @Replit Hey, we're really sorry to hear that. Please create a ticket at bit.ly/4xYhvoA with the details of what happened. Once you have the ticket number, send it over to us and we'll have one of our support team members dig into it.

@amasad @Replit do you have any idea why all my work is gone? thanks

@imohitgoel @Replit Hi Mohit, thank you for your patience. We were able to locate your ticket and found that your issue has been resolved. If this doesn't sound right, or you have any other questions please feel free to follow up there or DM us.

@Replit we are facing a billing issue, your support is not at all supporting, we have been charged for credit pack, then u guys had a billing issue that’s voided & our credits are disappeared as well! Our entire development is at risk due to this! Can someone expedite this?

Hey there! We're sorry to hear about that. We'd like to look into this for you. Can you DM us the exact error you're seeing along with a link to your project? If you have the time, you can also open a ticket at replit.com/help and send us the number so we can have someone pick it up quickly.

@Replit could u pls fix the git issue first 🤦🏿‍♂️

Replit shipped a lot this month, and the theme is simple: build from wherever you are. Open the thread 👇

Hi Weston, really sorry for the frustration, and thanks for flagging this. A couple of things that commonly cause each part: - Checkpoints can stop generating when there are uncommitted or untracked changes in the project, or when the Git history has grown very large. Starting a fresh Agent chat (and running kill 1 in the Shell) usually gets checkpoints working again. - If Agent keeps looping on the same bug, starting a new task shrinks the chat context so it can focus better, and Economy Mode uses roughly a third of the credits per task. You can also set a spending cap at replit.com/usage so costs stay predictable. We'd also like to look into this with you directly. Please send in a support ticket through replit.com/help and our team can take a closer look. Thank you!

@ReplitSupport for some reason my agent hasn’t been making any checkpoints and it isn’t able to reliably fix a bug I have in my app. I’ve been wasting credits on nothing please fix

Hey Deepak, thanks for checking in with us. We recommend removing your post as it contains your personal details. However, we've checked your ticket and provided an update last Tuesday in support ticket #468397 "[Billing] Payment failing" that received no response. If you're still running into an issue, can you please DM us with a picture of what you see so we can take next steps?

@ReplitSupport i have paid $400 in credits way beyond my outstanding but the dashboard shows outstanding amount and my a/c is suspended. please do the needful asap i need to get my application online. emailID - dpengineeringservices@gmail.com

@_oliver_morley_ Hi Oliver, sorry for the frustration. Please send us a DM or a ticket through replit.com/help with an example and we'll look into it right away. x.com/messages/compo…

@ReplitSupport Your agent has a habit of reading the opposite of what people say. Are you aware of this?