Rhino-Rack

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Rhino-Rack

Rhino-Rack

@RhinoRack

We believe there’s an adventurer in all of us. It’s what drives us to create world-ready outdoor gear, born and proven in Australia. Share with us #rhinorack

Sydney, New South Wales Katılım Mart 2009
96 Takip Edilen771 Takipçiler
Rhino-Rack
Rhino-Rack@RhinoRack·
Rhino-Rack is excited to announce its sponsorship of The Mental Wheels Foundation a not-for-profit registered charity focused on changing lives by improving Mental Health in Australia. 🚴‍♂️ For further details: hubs.la/H0yzG4r0 . . #rhinorack #mentalwheelsfoundation
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Rhino-Rack@RhinoRack·
@ddrt Hello ddrt, That would depend on the system you are looking at. They tend to vary in weight. Do you have that part number or sku that I can reference and find the over all weight of that system for you?
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ddrt
ddrt@ddrt·
@RhinoRack How much does the "VORTEX SX BLACK 2 BAR ROOF RACK" cross bars weigh? This information is really hard to find and should be disclosed easily like your other products.
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Rhino-Rack
Rhino-Rack@RhinoRack·
@chsamia Hello Sam I am, we do apologize for the delay. We found your email It was assigned to another rep that had left and he had just closed the case. I have responded back to that email to you.
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Sam I am
Sam I am@chsamia·
@RhinoRack good afternoon I sent an email last week asking for replacement parts for my rack, I still haven’t received any replies.
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Rhino-Rack
Rhino-Rack@RhinoRack·
@PawelPabich Hello, The mesh basket, which is not available in the USA weight capacity, is based on the vehicle's weight capacity that is being connected to. Less the weight of the basket, which is 37.5lbs.
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Rhino-Rack
Rhino-Rack@RhinoRack·
@MrBubbaSmiles Hello Jason, could you send us a DM of the make, model, year and body style of the vehicle you are trying to fit and we can link you to what we have fitment for that vehicle?
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Bubba
Bubba@MrBubbaSmiles·
@RhinoRack I've been trying to contact your customer support team for assisting in sizing my rack system, but haven't been able to connect with anyone. Are you currently operating?
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Rhino-Rack
Rhino-Rack@RhinoRack·
@kris_rothe Hi Kristina- Do you happen to have your order number? We're happy to check on this for you. Regards, RRUSA
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Kristina
Kristina@kris_rothe·
@RhinoRack hello, we ordered a loading bar in July but didn’t get a shipping notification or any email response. All phone extensions only lead to “we’re currently unavailable”. this is way past the 8 day shipping delay from your website. :(
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Rhino-Rack
Rhino-Rack@RhinoRack·
@heilun Please DM the email that you used and we will look into this to see where it stands.
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Heilun L.
Heilun L.@heilun·
@RhinoRack Hi there!! I emailed that address 4 times over the last two months and didn’t get a response. This is why I tweeted! Please help I still haven’t gotten a response.
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Heilun L.
Heilun L.@heilun·
@RhinoRack have the RS2500 rack, 2 of this piece fell off and I can’t find it. I don’t know what piece this is call, do you supply this spare part? Please help, I love the rack and now I can’t use it 😥
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Rhino-Rack
Rhino-Rack@RhinoRack·
@jbeneckelaw Hello, apologies on the frustrations here. If this has not been resolved please send us a DM so we can see where your case is and have CS work on it right away.
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Joel E. Benecke
Joel E. Benecke@jbeneckelaw·
@RhinoRack 1) I am having an issue with your product and your phones aren't being answered, my email is not being returned, and your fax machine will not accept my fax. I used all the contact information from your website.
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Rhino-Rack
Rhino-Rack@RhinoRack·
@j_Borders @j_Borders we apologize for any frustrations here.  It appears we did run out of stock on some of the product. Rhino Rack USA is working hard to get replenished as quickly as we can. They did send out orders incomplete to assure customers were still getting everything else.
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Rhino-Rack
Rhino-Rack@RhinoRack·
@Metocman Hello @Metocman, we apologize for any frustrations here. Rhino Rack USA is working hard to get replenished as quickly as we can. Please email customerservice@rhinorack.com for part availability or if you have an email that you sent in with, please DM us with the info.
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Jason McConochie
Jason McConochie@Metocman·
@RhinoRack unclear timeline of racks without ordering is not good policy - unhelpful.
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Rhino-Rack
Rhino-Rack@RhinoRack·
Transport your cargo on almost any roof system easier than ever before with the Universal Rhino-Rack Multi Purpose Holder! bit.ly/2C0iM7i
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