Ripple Fiber

Hi there, Thom. We understand how important a consistent connection is, especially when you rely on it every day. Just to clarify, our technicians are trained professionals who are well compensated and highly valued for the work they do in supporting our customers and communities. Our team would appreciate the opportunity to review the repeated interruptions, and service concerns you’ve mentioned so we can better understand what’s been impacting your experience and ensure it gets resolved properly. We have escalated you over to our Customer Service team for further support.

@RippleFiber Ripple is unreliable and has had more outrages since signing up in November than I've ever experienced in 30 years of paying for an ISP. The technicians are under trained and in experienced. To be clear, Ripple outages aren't hours long, they're days long. #fail

It doesn’t get better than this. Sign up for any multi-gig package and get the eero Pro 7 + eero Signal internet back for free. It’s reliable. It’s secure. It’s included.

We had an amazing time at the Girls on the Run Central Florida 5K, cheering on every runner and celebrating a day full of energy and confidence building. 🩷 Our team was proud to sponsor the event and support a mission that helps build strength, confidence, and connection in young athletes. #GOTR

@Monty_Brwster We can't wait to get you connected, Monty! Thank you for making the switch to Ripple Fiber!

I finally got tired of it, and got new service installed with @RippleFiber with a guarantee of no price increases and cancelled my Spectrum service. Had to deal with sales reps trying to offer me additional services and bundles, but finally got it cancelled.

Funny story. I had @getspectrum for over 5 years, bill went from $30 to $115 per month for 400mbps internet, tried to negotiate a lower rate for 6 months, but nothing they could do, never any promotions they could find that I was eligible for.

Today, Ripple Fiber® is proud to announce expansion plans for Arizona. Investing over $80 million in the initial build, we're bringing 100% fiber optic internet service to over 50,000 homes and businesses in Pima County. Construction kicks off in Oro Valley later this month, followed by neighboring Sahuarita in early June. Additional municipalities will be announced as the project progresses. With service launching later this summer, residents will gain access to a strong, dependable network built on symmetrical speeds, enhanced security, and exceptional reliability. “Arizona is our eleventh state, and it’s one we’ve worked toward with intention. We’ve spent time in Oro Valley and Sahuarita building the relationships that give a project like this the foundation it needs to succeed,” said Greg Wilson, Founder and CEO of Ripple Fiber. “Now, we get to deliver on those conversations with a 100-percent fiber-optic network built to power homes and businesses in Pima County well into the future.” Learn more: ow.ly/726F50YYcJf

Don't let bad internet hold your business back. Get the reliability you need and the bandwidth to grow. ✅ Speeds up to 8 Gig ✅ Wi-Fi 7 eero router ✅ Free eero Secure internet backup ✅ Connect up to 200 Wi-Fi devices ✅ VIP Tech Support & Business Voice included on 5 & 8 Gig packages Find the connection for your business: ripplefiber.com/smb-packages

We’re celebrating all the moms today — the working moms, the stay at home moms, the single moms, the stepmoms, the grandmoms, and everyone in between. And if today feels heavy, we’re thinking of you too. Happy Mother’s Day. 💙

@Purefreedom Hi, again! Make sure to sign up for updates on our website to stay up to date on service availability! ripplefiber.com/availability-c…

@RippleFiber Are you Coming to Schaumburg Il yet?

Is Ripple Fiber building in your area? Learn about our fiber construction process and the resources available to you. 👷‍♂️ RippleFiber.com/Construction. #FiberConstruction #RippleFiber

We’re proud to recognize our Installation Champion of the month, James Edwards. 🏆 James is an Installation Technician in our Lexington, South Carolina market and is known delivering excellent service and quality work. Join us in congratulating James! 🙌

May the Fiber be with you—speeds up to 8 Gig, packages starting at $40/month 🌟 #Maythe4th Sign up: RippleFiber.com

We’re cooking over here 🍳 With packages starting at $40/month & speeds up to 8 Gig, here's what's on the menu: ✔ Free 1st month ✔ Free internet backup with all Gig packages ✔ Free White Glove Installation Internet you'll love or double your money back. Try Ripple Fiber risk free today. ow.ly/s9eg50YSYVM

With 100% fiber internet starting at $40/month and speeds up to 8 Gig, we offer packages for every kind of household—no matter how much (or how little) you use the internet. Not sure which is right for you? We break it down in this blog. Find your perfect fit 👉 ow.ly/h2gt50YS3o7

@ksarolltideroll Hi there! We sincerely apologize over the downtime you experienced and would like to credit your account and confirm if you are back online. Please send us a DM so our team can reach out to you directly and assist further. Thank you.

@RippleFiber Outage in Hickory NC. Second time in less than 2 weeks. Is there an estimated time for repairs to be completed. Last time 24 hour outage.

@kjcc12 Hi there! This has been resolved and you should be back online. We sincerely apologize over the downtime you experienced and would like to credit your account. Please send us a DM so our team can reach out to you directly and assist further. Thank you.

@RippleFiber 2 weeks 2 outages! 1st lasted over 48 hrs and this time it has been out all evening and counting. Options are starting to look better and better.

We found the perfect way to celebrate National Gummy Bear Day. Because who doesn't love gummy bears...served by a dancing bear? 🐻‍❄️💕 Yesterday, we stopped by Level Up! Innovation STEMulation in Matthews, NC to celebrate with their afterschool program. With our partners, the Charlotte Checkers, we set up a gummy bear ice cream bar, handed out some swag, and shared internet safety resources for families.

Hi there, Brian. Thank you for reaching out and for providing your feedback. We understand how frustrating outages can be and we sincerely apologize for the downtime you experienced. We'd like to ensure that you're back online and that your account gets credited. Will you please send us a DM to get started? Thank you.

@RippleFiber Don't have to worry about that today. BTW, a status update to customers every three hours during an outage should be the minimum, preferably every two hours. Silence 3.5 hours and counting, after the initial notification is BAD

We would never judge you on your weekly Screen Time report #chronicallyonline ⌛

@Not_gringo_two Hi there! If you're experiencing issues with your service, please send us a DM. Our team will reach out to you directly and provide further assistance.

@RippleFiber Okay but Wheres my internet?

@RichDiMezzo Hi there! Please send us a DM with your address so our team can confirm if there was an outage in your area. Thank you for bringing this to our attention.

@RippleFiber are you experiencing and outage? We are down and no support channels are accessible chat or phone.