RogersHelps

Experiencing service interruptions? For the latest details and to see if you may be impacted, click here: Rogers.com/outage

@RachelBies If you haven’t received a callback, it's important to reconnect with the care team and reference your previous escalation so they can locate the case and continue the investigation. 2/2 ^ms

@RogersHelps I've done this. Twice. Also escalated via email.

@RogersHelps need escalation asap. And you owe me $

@RachelBies Rachel, after the escalation requests, did you receive any callback or follow-up from the team? That’s typically how updates are provided once a case has been escalated for deeper review. 1/2

@MikeUsinger Thanks for confirming that for us. We don't have an email or number for our media relations department. Please let us know your concern and we can ensure you speak to the right team. ^tb

@RogersHelps Hi there. Do you folks have an email or number for your media relations department? ie. I need a talking head to speak to.

When @Rogers is pestering you to renew your expiring 2-year plan, but won't send you in writing the offer laying out a new package. Which will cost $2000-plus over the next two years. Instead you have to "accept it" and then you have 10 days to look it over and cancel. WTF

@RachelBies This will ensure the right team reviews everything and works toward a proper resolution. 3/3 ^ms

@RogersHelps I returned before 30 days. I'm very good with days lived and return policies. TIA

@RachelBies Rachel, thank you for confirming those details and the return timeline. Here, we provide general support and guidance. 1/3

@doornumero3 Thanks for confirming that for us. If you have not already, please uninstall and reinstall the app on your iPad. Let us know if issues are ongoing. ^tb

@RogersHelps Yes, just this iPad. Channels and images are taking a long time to load — if they do — and lose connection periodically (channel freezes and I see the three pulsating dots).

@RogersHelps Spotty connections on streaming app for last few days

@KiloEcho144 Your patience during this process is genuinely appreciated. 2/2 ^ms

Customer since 1994. Business and Personal accounts. 5 days of lost revenue due to technical errors and 2+ hour hold times. Is this how you treat 30-year partners? Rogers netted $6.9 BILLION last year. Spend a couple bucks on customer service! @RogersHelps @Rogers

@KiloEcho144 Hi Ken, we hear the impact this has had; that’s not the kind of experience we want for your customers. We understand that time spent on hold is a challenge. Reducing wait times is a priority, and efforts are ongoing to improve access to support. 1/2

@IbrahimDad84935 In that case, please send us a DM and we'll be happy to take a look at this with you. Just mention when you've sent us one here so we can find you quickly, and ignore the automated message. - Philippe

@RogersHelps Than told me I don’t want to talk to the manager. How does this make sense than starting talking about how the manager was busy. After about 30 mins, I gave up.

@Rogers 1/2 Hey, I recently converted a to Roger’s as I got an offer for 3 free months and a waiver for the onetime fees. I went into the store and confirmed the details of the offer and they assured me that there was no one time fees. Yet I was hit with the one time fees.

@doornumero3 I appreciate the response, Roy. Is this happening on just this iPad? This info will help isolate the problem better. ^ms

@RogersHelps All channels, whether from Hime screen or Live TV guide iPad/ OS;

@agreatgadsby Glad to hear that. Thanks for letting us know. Have a good one. - ^rt

@RogersHelps I got through on chat and issues are resolved. Thanks anyway

@RogersHelps I've been on hold for an hour!

@BrokenHugo Hello and sorry to learn of this plan change issue. Our account support team can be reached at 1-888-764-3771 or via live chat at Rogers.com/contact and will be able to review any outstanding concerns. -Eric

@PeachFinancial Fill like this can be a temporary solution until we can get another team to come out with sod or dirt and grass seed. Have you been provided with any contact information from the tech or their field manager? ~Corey

@RogersHelps Done in the last 2 weeks - 3rd time in 1 year it’s been done - driveway has been dug up, large stones lifted - our lawn is constantly torn up - work to remediate is usually terrible and spray paint from locates all over our plants - you are ruining our property constantly

@Rogers This is what it looks like when Roger’s comes and digs up your lawn - is this acceptable to fill like this

@sherpaderp I'm afraid that they are an inbound-only call centre, so we wouldn't be able to have a call back scheduled. So sorry for any disappointment. ^yc

@RogersHelps Why is it that I have to connect with them and waste more of my time? Get them to call me.

Year three of a “temporary” line from @Rogers Communications running over my house — and it doesn’t even service my property. I’ve had multiple conversations and been told repeatedly this would be resolved. It hasn’t. At this point I’m no longer looking for updates — I’m expecting a confirmed date for removal or proper rerouting. @RogersHelps

@sherpaderp We appreciate your continued patience and understanding! 4/4 ^ms

@RogersHelps No have you? I’m not continuing to chase how @rogers works, as mentioned you have the file and you have my contact details for the last 3 years and every year we get promised it’s taken care of. Yet here we are.

@sherpaderp To help move this forward efficiently, when you connect with them, you can reference the ongoing history and request a confirmed service date or escalation based on the documentation in your account. 3/4 ^ms

@sherpaderp Here, we can provide general support and guidance. For matters involving line placement, burial work, and scheduling, our Technical Support team has the tools and access needed to review the full file, confirm timelines, and take action. 2/4 ^ms

@sherpaderp David, we can understand why this situation has reached a breaking point after such a long period and repeated follow-ups. 1/4