Rooster

@andypcab @TNLUK @revelroister Agreed. Totally ridiculous. What about Direct Debits? When I log in, I’m advised to “deposit more funds” yet my monthly amount was taken on the 12th Jan and it ‘looks like’ (without forensically digging around), I’m not re-entered into draws automatically. I gave up in the end.

@TNLUK @revelroister Shambles

When I look at ‘my games’ I don’t care about the date purchased, I just want to see what draw it’s for. The tiles don’t even stack in order of the draw date it’s soo bloody annoying. @TNLUK

@dave000067 @TNLUK @black48955 Total shambles. Telling me I have a winner by e-mail. Finally get in. No messages. “The prize has been deposited to your account wallet”. Nothing in my ‘account wallet’. It’s like my account has been wiped.

Heads up - information about planned maintenance on our app and website: 👷 Instant Win Games will be unavailable from 10:15pm tonight 👷 All draw-based games will be unavailable from 11pm tonight

@TNLUK Finally logged in to the website. App is still down. You sent me an e-mail on Saturday evening telling me I won a prize yet when I access my account today have no messages. This is an absolute joke.

@donsfaninox @Super6 Same.

@Super6 is there something wrong with the app? Every time I go to check it’s saying it hasn’t started

@statusisdown Yes.

@afcdmuz Yep, works. Nice trick.

People struggling with the sky sports/virgin media buffering u need to select watch from start and fast forward should fix it

@HistMatters2020 @peterw_97 @LukeWhosTalking Same. Lucky it didn’t ruin Ronnie’s second 147 of the evening! Virgin TV Go works ok but the box is fucked

@peterw_97 @LukeWhosTalking Same. Ffs

Sky Sports gone down for people as well? Screens gone blank?

@danbrennan77 @mullers72 @ECB_cricket @SkySports @virginmedia And mine. The only reason I use Twitter is for Virgin Media related problems.

@mullers72 @ECB_cricket @SkySports @virginmedia I should add, this is my interpretation based on the errors and the universal failures.

How am I supposed to watch the last day of the @ECB_cricket test when there’s maintenance on the @SkySports / @virginmedia app? What atrocious timing. Why pay for what you can watch? #ENGvIND

@virginmedia @NathOdell Yet on other replies you suggest no knowledge of a problem and continue to ask people to explain what the problem is via DM.

@NathOdell Hi Nath sincere apologies. We are aware of an issue at the moment and are hoping to resolve this as soon as possible.

Yeah no worries @virginmedia, I’m sure the cricket will still be going after 7am tomorrow 🙄

@virginmedia And waste more of my day? You’ve acknowledged to others in the last few minutes there is a known issue. Try working from the same page.

@Rooster_Innit Hello, Rooster. Can you kindly DM us and we'll assist? twitter.com/messages/compo…

@virginmedia Can't sign into the Sky Sports site with my Virgin Media account. Will this be sorted by 11am?

@danbrennan77 @WillDunn_ @virginmedia Exactly this.

@WillDunn_ @virginmedia @virginmedia stop asking individuals to describe their issue. It’s the same for everyone. Did you roll out a new auth process? Feels that way as I’d never seen this method before, but which worried me as soon as I saw it.

@markwhalley78 @virginmedia This is happening to a lot of people. Nonsense is all Virgin Media have.

@virginmedia I can’t sign in to the Sky Sports app to watch the very important cricket match this morning. Just get an error message when I try to select Virgin Media at sign in saying “Apologies, we can’t load the page at the moment”. Please fix asap.

@virginmedia @cfcj_j Try to follow that rubbish and the login screen takes you to a new error message “Our systems are currently down for maintenance, you can try again after 7am”. Thanks for ruining the cricket for everybody.

@cfcj_j Hi there, sorry to hear you are having issues when trying to log in to VMO2 platforms. We can understand the frustration caused, and we want to best help. Please try the following link and let us know if this helps virginmediao2.co.uk/help/identity

@virginmedia Come on Virgin Media its the 5th day of the test match in 5 minutes and the Sky Sports login is broken, theres are multiple people mentioning it to you when you search about it. Please acknowledge and fix it soon. Also can I add its the same for logging in everywhere

@virginmedia @WillDunn_ Surely your ‘team’ have a user test login for the new sign in page? Just tell them to try that and they will see what the problem is.

@WillDunn_ We're aware of the issues some customers are having with the new log-in process. The team are working to have this investigated further. If you're able to provide details of the error messages and what service you're trying to access, we can pass this back to the team.

@runningrach71 @virginmedia @the_hinchy 100%.

@virginmedia @the_hinchy This is not user error, this is a Virgin or Sky error. Looks like someone has changed the permissions on the authentication server! Fix it please, people want to watch the cricket!

@virginmedia unable to log in or access Sky Sports app to watch things, ongoing issue?

@P0R7ER @virginmedia @SkySports @O2 Same.

@virginmedia @SkySports @O2 is there any issue’s with virgin media users logging into the sky sports app? Put email in then get error. Any info please.

@adam_carlin @virginmedia @davemc143 The login screen has changed. Never seen that ‘Virgin Media O2’ logo at that point of entering details. Must be a bug they need to fix and fast!!

@Rooster_Innit @virginmedia @davemc143 Same for me as well.

@virginmedia is there an issue with the sky sports app and login via Virgin. Been like this for 20 mins

@virginmedia are you going to acknowledge and fix the Sky Sports login issue that is clearly on your side rather than just asking multiple individuals the same question?

@virginmedia @davemc143 Same. Tried all of the above. Clearly it’s a Virgin Media issue.

@davemc143 Do you have a laptop or desktop you're able to try via please?

@Jutmanc @virginmedia Agreed. Same problem here. Gutted!