Runners Need

@atouchofbespoke Thank you for the details, the team will look into this and respond to your email. Please note we cannot exchange via post, you can only return goods for a refund back to the original method of payment. For more information, please visit the return policy on our site.

@RunnersNeed I’ve been chasing this refund/exchange for a couple of weeks with no response. Why can’t you answer emails?

@atouchofbespoke Hey Martin, I am so sorry to hear that you have not had a response via email. Please DM us with your order number/ticket number as we are keen to look into this for you. We can also be reached via live chat or phone between 9AM and 5PM on 01174562342.

@rhfrew Yes- The Runners Need Silverburn store stocks both running shoes and running clothes/ gear.

@RunnersNeed does your store inside Cotswold outdoor in Silverburn, Glasgow, sell running clothes or is it just footwear

@Tagfcuk Apologies for the inconvenience. Could you please reach out via email with your order number? We’re keen to investigate this for you. Thank you!  enquiries@cotswoldoutdoor.com

@RunnersNeed placed an online order for an item that was and still is in stock. Told after a week it would be delayed. A week later nothing. Emailed you. It bounced with a message saying mailbox full. Should I be worried

@Tagfcuk Thanks for letting us know, what is your order number with us?

@Tagfcuk Good morning Tagfcuk, Thank you for your message. Please could you DM us or contact us on email (if possible) and we can certainly conduct an investigation into this. My apologies you have not received this order yet.

@pet_pinky Thank you for getting in touch with us concerning this. Would you be able to contact us on enquiries@cotswoldoutdoor.com and we can outline how we can proceed here. Thanks once again!

@RunnersNeed Hi I've received a parcel for someone who must have lived at my address years ago. Is this something your customer services team can advise this customer?

@theturkishdave Good morning, Thank you for your message and for taking the time to write in with such lovely feedback. It is great to hear about the excellent customer service provided by staff in our stores. I have passed your feedback on to our retail team to ensure recognition can be gi...

@RunnersNeed just been into your Biggleswade store, credit where it's due. Had a great convo with a young man called Nathan who was extremely knowledgeable and helpful 👍

@Katli1 @dhlexpressuk @RoyalMail I am sorry to hear this, Please get in touch with us via 01666 336447 or enquiries@runnersneed.com so we can chase DHL for you in this instance.

@RunnersNeed sooooo grumpy waiting for my trainers. @dhlexpressuk suppose to deliver yesterday, they were return to depot, no expected delivery time today. No running today or leaving the house as I need to sign for the parcel. Plz use @RoyalMail they have got the s**t together.

@TremainRoss We are sorry to hear how you have received your order. Please can you send an email to enquiries@cotswoldoutdoor.com with some images and your order details and we can look at how we can get this resolved for you.

Hi @RunnersNeed my wife just brought a pair of brooks trainers from your online store and they've been delivered like this. They look like they have been used and returned. Is this the condition to be expected when spending that sort of money.

@neildanson @Vitality_UK Good morning, Thank you for your email. Please be advised that we are no longer in partnership with Vitality, so are no longer able to accept 25% or 50% discount vouchers. Vitality is now in partnership with Sportshoes.com and your Vitality discount can be redeemed ...

@Vitality_UK I went to use the 50% @RunnersNeed reward, but can’t find it, nor any communication of its removal. What gives?

@expertanalytics @PUMA @PUMARunning In this case, I would advise sending an email to enquiries@runnersneed.com so that one of our team can assist with this further Matt.

@PUMA @PUMARunning bought these shoes last year at @RunnersNeed just started running again after an injury. they’re so comfortable! BUT after 5 runs they’re already falling apart 😕 Is that normal?

@expertanalytics @PUMA @PUMARunning We are very sorry to hear this. Please can you send us a DM so that we can investigate this further?

@Skyscapegroup4 Apologies for the inconvenience regarding the warranty claim - your goods have been sent back to Head Office for our team to assess.  Whilst in extreme cases it can take this many weeks, in most cases it is much sooner. Please keep an eye-out on your email inbox for updates.

@RunnersNeed Proved in-store & via video that my trainers are faulty, yet facing a 4-week wait for assessment? Running is vital for my mental & physical health, and now I’m without shoes. How is this acceptable, @RunnersNeed?”

@Barneteye Good morning Roger, Thank you for contacting us. Please DM us!

@chucklelee Good afternoon Christopher, In reference to our prior correspondence, we have explicitly outlined all pertinent details regarding the conclusion of our contract with Vitality for our customers. You may verify this information in our FAQ section on our website. I sincerely ap...

@RunnersNeed WOW!!! I brought a set of Brooks yesterday, which is a size too small, and now being told that if I want a size bigger, I need to pay full price. That can't be right, surely, but if so, please stay away from this supplier.

@chucklelee Good afternoon Christopher, Thank you for bringing this matter to our attention. According to the information provided by us and Vitality, our contract concluded yesterday, and consequently, we are unable to process the Vitality discount. You may proceed with returning the sh...

@GoatmanUX Thank you for your feedback on our Gait Analysis feedback. Whilst we do now charge for this service, you do get a £15 voucher to use within 30 days in case you cannot find the shoes you want in store that day.

You now have to PAY for a gait analysis at @RunnersNeed ?!?! What nonsense is that, you have to book a service to tell you what shoes you may or may not need then you have to either lump up £15 or buy a pair of shoes there and then?! Predatory tactics I swear!

@Dogearedtatty All our stores offer the ability to recycle your old trainers, but at select point of the year we offer a Recycle My Run promotion, where you can get a discount/voucher towards a new pair of shoes. This is currently not running, but please keep an eye out on our website f...

@edwards_jen Good afternoon Jennifer, I am sorry to hear this. Please could I ask that you get in touch with our customer care team at Enquires@cotswoldoutdoor.com

@RunnersNeed hi there, I was fitted for a pair of shoes back in August. I have run in them four times and they are causing me a great deal of pain of my right hip and knee. Can I please exchange them