Ryan
98 posts

Ryan
@RyanDTC
Performance Marketer | Wikipedia Article Connoisseur






















Wondering if anyone has advice here. This has now happened to us and a few other brands I have talked to. Our domain was never hit with a H&W flag. However, 3 completely random domains showed up in our account back in April under our pixel. When checking these websites (with pixel helper), our pixel is and was never on there. We don't have any traffic coming from these sites. They are completely unassociated from the brand. Ever since this flag, our performance has completely tanked. We have tested so many wide variety of ads, landing pages, etc. As soon as we try to push budgets up, everything breaks. Everyday is super volatile. CVR has completely tanked. We are 100% being penalized, as there is just garbage traffic coming through. Our rep told us to simply block these domains, and we did, however that just removes the error from the account, it doesn't actually fix the problem that we are definitely flagged in some way. Has anyone gone through this? Have you be able to fix it? We have escalated this with Meta consistently and we can't get in front of the right person. All we keep getting back is, this shouldn't affect you. It is 100% without a doubt affecting performance. I have heard a few people getting this fixed and seeing things stabilize again. Does anyone have an insider to help us fix this? Will literally pay whatever to get this resolved.










