Ryan Maree

@SW_Help why is the 18.20 Woking train off the boards at Waterloo?

@SW_Help Ahhh reset the Counter 0 Days since SWR failed signals!

@paulfh90 @SW_Help How do you expect people to get home? Flying? Shit my wings are at the dry cleaners.

@SW_Help I’ve been stuck for ages in Earlsfield and still need to get two more trains after this one, with no sign of any movement. Am I able to get a taxi and make a claim?

@SW_Help Nothing? Really?

@SW_Help I need to get to Waterloo from Esher. Can I get a taxi and get refunded? I expect to.

@SW_Help @tirrylea You advise not to travel and then don't offer taxi refunds? WTF are people suppose to do?

@tirrylea Hey Fiona, unfortunately we don't have taxi claim-backs in place as we are advising customer not to travel. We do have ticket acceptance on some routes, which you can find on our website: southwesternrailway.com/plan-my-journey. My apologies for the disruption. ^CW

@SW_Help Wild theory! Did @SW_Help intentionally break the service today, as their managers don't want to meet the public at the #MeettheManager session this afternoon?

@SW_Help I need to get to Work! You can't issue do not travel and not allow me to make alternative arrangements!

@SW_Help Please let me know asap.

@lauraLau9154uK @SW_Help I have just offered feedback right here, why do I need to fill in another form? The replacement trains should not need another team to manage. Just do it immediately after disruption

@lauraLau9154uK @SW_Help Shocking service from SW, you should bend over backwards to help us, how can you not immediately allow for any onward travel on any route. Atrocious!!!

@SW_Help Every effing day

@SW_Help Taxis to Esher from Clapham Junction are refundable?

@SW_Help Please confirm we can get taxis home. This is ridiculous, staff on the platform fone even have a clue what's going on.

@SW_Help 4 coach trains again this morning from Woking. Thought the government could run the service? No messages or posts about it?

@SW_Help @hold_pete @UKLabour Do you really think we care about complaints forms? Get the trains fixed, or at least get the drivers to apologise and explain. Tell people FFS what is going on and when trains will be back to normal. This is not rocket science.

@hold_pete @UKLabour Hello, I am sorry for the inconvenience, we currently have trains under maintenance and this is why we are running short trains at the moment, would you like the complaints form to raise a complaint? ^GG

@SW_Help 6:47 and it’s standing room only for a twenty pound ticket because you only run 4 carriages. It’s criminal. And don’t use new trains are coming as an excuse as because that’s a lie. Broken Britain @UKLabour

@nationalrailenq Any update on appgate? And reinstating the old app?

⚠️ NEW: Disruption between Kings Lynn and Ely expected until 08:00 #⃣ - #DownhamMarket ℹ️ More information can be found here: nationalrail.co.uk/service-disrup…

@nationalrailenq @BilllyJP Don't add features bring back the old one !!

@BilllyJP Hi Billy, I am sorry to hear that. We are looking to add some features to the app in the next coming months. We do welcome feedback on our app which can be sent here customer.relations@nationalrail.co.uk

The updated @nationalrailenq app is a disgrace. The old app was unreliable but the new one is just horrific. Terrible

@Jack0_P @nationalrailenq Absolute joke. Why did you update the app FFS.

@Amy_Laura987 @livsoh @coldplay £113 all in for Wembley.

@livsoh @coldplay How much were the tickets? X