Sam Horne

@tescomobile I have already done that twice!! And still no joy.. I have sought support from the ICO now

@SHN51989 I can understand your frustration Sam, in order for me to help and look into the matter further, I'd need you to please send over a private message with some more detail on the issue at hand - Emily twitter.com/messages/compo…

Freeze the price of your phone plan, with Clubcard Prices. That way you don't need to worry about mid contract price rise. #Tescomobile #Frozenprices #Clubcard #Supermarketmobile

@tescomobile Have already done that twice.. and still no phone call after being promised.. only been 11 days now!!

@SHN51989 Hi Sam, I'm sorry to hear about your experience. Please send over a DM, I'd like to look into where your case is currently. - Becca twitter.com/messages/compo…

@tescomobile Well the above statement was incorrect.. 11 days later still no phone call back.. disgusting service. AVOID TESCO MOBILE at all costs!!!

@SHN51989 Please be assured that all complaints are taken seriously and investigated. The team will contact you to discuss this further with you. If you can drop me a DM with the details used to raise your complaint I can take a look. - Chris twitter.com/messages/compo…

@picklemonsterG @tescomobile Worst customer service I’ve ever received, I was due a call back after 24hrs, then 48hours, then within 3 days, then 5 days, then within 10 days.. still nothing. Excuse after excuse.. sky mobile much cheaper

Whats going @tescomobile over a week now for a simple PAC and Port over from our old network! we are still having to go use 2 phones. That’s 4 phones we have had to carry this whole holiday weekend. If not sorted we will be using our 14 day period to cancel 3 contracts!

@tescomobile Good afternoon, it’s been 3 days now and I’ve had no contact? How long should I expect to wait? More concerned with 3 credit report checks on my account with only one being authorised by myself, I don’t think it’s being taken seriously by Tesco mobile?

@SHN51989 Hi Sam, I'm very sorry to hear this. If the issue has been raised, then a member of the team will reach out to you to discuss this further. I can only apologise for your recent experience. - Chris

@tescomobile an error on your system has ran three credit checks on my file within two hours, and I still cant proceed ordering my goods. Was told I was getting having a call back still haven’t received, contacted you again today somebody said she should have a call by next Tues?