Sonos

Hey Scott, thanks for getting our attention. Alexa uses a Sonos skill in the Alexa app to use voice control on the speakers. Check the Sonos skill is enabled in the Alexa app. Here's how: support.sonos.com/article/set-up… If enabling (or toggling) the skill doesn't work, send us a DM with the email address associated to your Sonos system and we'll take a look.

@Sonos I have an Arc, sub and roam 2. Alexa installed. No music services work through Alexa. Reset devices, updated, reset WiFi. Removed all services and added back in. Nothing works. What’s going on? Happens from time to time and reset sorts it. Help!!!!

@berlin_i_love Thanks for letting us know how we can make the Sonos app better. We'll get this back to our team!

@Sonos, I love my setup, with speakers in every room. I have one wish: default volume levels when I choose a speaker group, e.g., 1st floor, 2nd floor or everywhere. It just takes time to rebalance them all to have even volumes everywhere.

@Nice_GuyEddie Glad to hear everything is sorted. If you do have other questions we're here.

@Sonos We have finally.sorted it. The tech is just difficult to sort and really makes it feel like a hassle to use. Or change any part. Like wifi or move places.

@Sonos is so terrible to set up

@iamucans Thank you for bringing this to our attention! We've raised this internally for review.

@Sonos There is a website sonosindia.co.in offering Sonos products at very low prices. This seems to be a scam and would erode trust and create bad reputation for SONOS at India. Please note and take action immediately.

@Rawandsays Very sorry to hear this - definitely sounds like your system is not behaving the way that we'd expect it to. DM us with your registered email address and we can gather and review diagnostics and help get to the bottom of the issues you've been facing!

I wouldn’t recommend @Sonos homespeakers, their product refuse to work and their app is janky as fuck. Asks you to login to do any action and it doesn’t register the login. So I can’t play music or configure anything.

Hey Jordan - transitioning to an artist or song radio after a queue (single song or otherwise) would be a welcome addition, and we'll flag it as a feature request. Can you let us know which service(s) you're using? Feel free to DM us if you want to share specifics or additional feedback!

Dear @Sonos - why if I play ONE song, the system… stops? You’ve built an incredible multi-room experience, but this is such a miss: If a user plays a song → just auto-continue with a radio / similar tracks by default (or let us toggle it on). Just like our services do!! Plzz

@Breed73 Hey Brian! Sorry to hear that you've been experiencing issues with the App. We'd love to help out! Shoot us a DM with your registered email address and let us know what's been going wrong, and we can take a look!

@Sonos why is your app so bad that a third party app works so much better! About to change my system

@ERDS_INDIAN Hello! For details around purchasing Sonos Ace in India, click 'Shop Now' here: bit.ly/4eqP6QW

@Sonos - Seems SONOS India is not interested in selling ACE to me - need help.

@burrill11 Hi Jeffrey - very sorry to hear that you're experiencing issues using your Sonos system. Shoot us a DM with your registered email address, we'll be more than happy to help!

The downfall of @sonos and refusal to fix the problems they created with their app should be taught in schools as an example of what not to do! What used to be such a great product is barely usable these days.

@redsenga1 Have you reached out to our Support Team for assistance? If you haven't, or if they were unable to help, shoot us a DM and we'll be more than happy to help!

@Sonos @DaleMoss Try setting it on a LG OLED tv absolutely doesn’t connect or work - worst investment in sound I have purchased from Sonos and I was an early adopter at the beginning…..arc / move and sub; now just looks good on the wall with no sound beside the the LG tv ones

When you want to experience the excitement of the Big Game at home, Sonos has you covered. With the sleek Arc Ultra smart soundbar and the powerful Sub 4 subwoofer, you can watch like a pro - like @DaleMoss - and feel the sound of every play. #Sonos #GameDay #BigGame

@FunnyLikeAClown Hey James, we can help. Send us a DM with the email associated to your Sonos account and we'll take a look.

I’ve got a @Sonos move speaker. At first I liked it, but now every time I try to use it I have to set it up again because it refuses to stay on the network. Just a total garbage user experience

@danwalker2017 Absolutely happy to help here, Dan, and sorry to hear about the issue. We'd like to pull diagnostics from your system to understand what's going on. Mind shooting us a DM with your registered email address so we can have a look?

@Sonos App stuck in an update loop (“update required” / “system up to date”). System unusable. Can you advise? Pretty frustrating given how much this setup costs.

@tlubrez Sorry to hear about that experience. Shoot us a DM with your registered email address - we're more than happy to help!

@RomanStanek @Sonos Impossible to update the system, the app (last version up do date) crashes every time !! Music stops itself (Apple Music) and the system becomes unresponsive

All of my Sonos devices failed to update today. Goodbye, @Sonos!

@darrenmason That certainly shouldn't happen, Darren! Shoot us a DM with your registered email address and we can help determine what caused the ad to play.

@Sonos you just played an ad on my premium account. I don't need you as much as you need me, so stop it! #fail

Hey Joseph, we saw your post and can help. When selecting a track doesn't make the change right away it means there is something stopping the connection between the app and speaker. Bluetooth has such a short range that it doesn't have to worry about losing the connection because it becomes so immediately apparent. We'd be happy to take a look at what's causing the connection issue and fix it with you. If you'd like to get your Sonos playing again, send us a DM with the email address associated with your Sonos account.

@Sonos what the hell is this? I clicked four times on a track 2, it instead kept playing track 7, and when I tried to stop the music it said "couldn't pause". Why does this keep being so difficult? We keep using our Bluetooth speakers because they just work.

@dnick3005 We appreciate the feedback here, and will certainly pass it along! Instead of tapping the mute button, though, try tapping the volume slider itself. That should allow you to access the EQ Settings without needing to interrupt the music!

Enjoying my new @Sonos soundbar, but accessing the EQ shortcut is… dumb? I have to tap the little speaker, which mutes w/e I’m listening to, then unmute it every time I want to adjust something. Surely your app dev can do better… the whole app layout itself is kind of messy tbh

@Lafunamor Sorry to hear about the issue, Adrian. You certainly shouldn't need to reboot your Sonos devices to get music playing. Shoot us a DM with your registered email address; we'll help get the system working again as it should.

@Sonos last few firmware versions totally broke my system. I haven’t been able to enjoy music without first unplugging all speakers then plugging them back in since I had the stupid idea to update my system just before easter. Can you please test your firmware before releasing it

@AdiyanTamilan Sorry to hear about the issue here. The error message you're receiving is typically caused by a network or connectivity issue, and we can help! Shoot us a DM and let us know your registered email address and we'll take a look!

@Sonos Your app is a freakin joke. Its time you released a remote.

@mvanharrison Sorry to hear that, but we're happy to help! Shoot us a DM with some details and we can look into what's causing problems.

@Sonos wasted so much money on your speakers and they don’t even fuck g work together