Stef dexter

@SW_Help waiting for the train to Windsor at Datchet and just saying delayed. What is happening pls?

@SW_Help delayed train from Putney to Windsor changed platforms with 2 minutes notice. Came up on the board and I asked the staff to announce it. They didn’t seem interested and so everyone had to run last minute.

@networkrail just to say, your member of staff currently managing the broken level crossing at Datchet has been really helpful, apologetic and polite when being asked about the train problems. A credit to your company

@SW_Help Are they running though? It’s saying the 730 and 757 are cxlld but one just went through and staff working on the crossing are saying they are running

@stef_dexter Hi, there is a problem with a level crossing so trains have to run at reduced speed on all lines. ^RC

@SW_Help morning, can you advise what the problem is at Datchet today, 3 trains cxlld or delayed so far!

@SW_Help After a 2 hour commute this morning because of cancelled trains, this makes the service even poorer

@stef_dexter Hi, Tthis service has been cancelled because of a shortage of train crew, apologies ^MC

@SW_Help please can you advise why the 1603 from Waterloo to Windsor has been cancelled?

@SW_Help Do you have an update as to whether any London bound trains are going to run as staff here are saying it shouldn’t be too much longer but will the trains stop then or run fast through the station?

@stef_dexter Hello, this is due to the problem at the level crossing the line is currently blocked, we do have ticket acceptance in place for Great Western Railway to Slough from Windsor and Eton Central. ^GG

@SW_Help good morning, can you advise if the 730 train from Datchet to Waterloo will be running please as just showing as delayed?

@SW_Help We aren’t in Windsor to go to the central station?

@SW_Help They are saying they don’t know. Is the 757 running? Would be good to know if we will be able to get to work and make alternative arrangements if not?

@stef_dexter Hello Stef, we are currently working on this, are you able to press the help point at the station? ^GG

@SW_Help Do we have any idea when trains will start running again? Staff here don’t seem to know

@stef_dexter I am afraid we currently don't have taxi claim back in place, sorry ^MC

@SW_Help please can you advise when the next train from Putney to Windsor and Eton will run

@SW_Help Do you pay for taxis as I have an appt I should be at but Cannot get to because of this?

@stef_dexter Hi Stef, I am afraid this service is still delayed and we are currently unable to confirm when it will depart, apologies ^MC

@SW_Help Can u have an update pls. Still saying delayed and not got a time.

@stef_dexter Hello Stef, the next service should be the 14:47 which is currently delayed by 10 minutes, the next service after this id due at 15:17. ^LJ

@SW_Help good morning, can you advise what the operational incident is that has resulted in the train to Waterloo being terminated at Richmond?

@SW_Help fantastic festive decoration at Datchet Station! Aggie always makes the station office look fabulous x

@AvantiWestCoast Thanks. Still just saying delayed. Any update?

Hi Stef, at the moment this train is still planned to run however the inbound service is delayed so please listen to announcements and look at departure boards for departure times. You can also keep up to date with live updates on our live tracker page here: avantiwestcoast.co.uk/travel-informa… - Beth

@AvantiWestCoast please can you advise whether the 1259 to Chester is running as you have just cxlld the 1159 I was booked on at Euston?

@SW_Help This has meant we miss the bus connection too so pre booked appointments missed because it’s taken so long to get back. Really poor service!

@stef_dexter Hi Stef, I'm very sorry for the inconvenience today. One of the cancellations is due to a shortage of train crew, and the other is due to a train fault in the depot. ^LB

@SW_Help please can you advise why the 1547 and 1617 from Putney to Staines have been cancelled? It’s a difficult enough journey this week with no trains between Windsor and Staines