Customer service Claim department

@teacherinwinch Hi there, we're really sorry to hear this.That’s absolutely not the experience we want for our customers.Please send us a DM with Your Experience details, Contact number and the email linked to your Sw_Help so we can investigate and help you as soon as possible.

@teacherinwinch Kindly follow back then check reply via you're Dm

@NewMini Hi there, I'm sorry for the frustration. In order to take a look at this matter, can I have your Ticket details,Phone number and the email linked to your SwRail so we can investigate and help you as soon as possible.

@NewMini Hi there, I'm sorry for the frustration. In order to take a look at this matter, can I have your Ticket details,Phone number and the email linked to your SwRail so we can investigate and help you as soon as possible.

@SW_Help Good. XC won’t get delayed At Redbridge

@Jamoidyt Hi there, I'm sorry for the frustration. In order to take a look at this matter, can I have your Ticket details,Phone number and the email linked to your SwRail so we can investigate and help you as soon as possible.

@SW_Help I was planning on getting the 19:25 train from Exeter St David's this evening, however having a look on your website it says it has been cancelled and the next one isn't for another 2 hours. If I get a taxi, would I be able to claim this back as a 2 hour wait isn't good?

@Jamoidyt Kindly follow back then check reply via you're Dm

@runninggirlll Kindly follow back then check reply via you're Dm

@runninggirlll Hi there, I'm sorry for the frustration. In order to take a look at this matter, can I have your Ticket details,Phone number and the email linked to your SwRail so we can investigate and help you as soon as possible.

@SW_Help re Fareham - Waterloo, well done to ticket inspector & the gang of ladies who managed to get a group of lads with no tickets off the train. They were refusing to leave & the train was going to be cancelled. After being made to look like idiots they left at Hedge End 👏

@runninggirlll Hi there, I'm sorry for the frustration. In order to take a look at this matter, can I have your Ticket details,Phone number and the email linked to your SwRail so we can investigate and help you as soon as possible.

@Buffalou73 Kindly check respond via WhatsApp inbox our team are trying to reach you out.

@SW_RClaim I’ve actually got to the form but it won’t let me upload my tickets. I’ve tried a few different ways and it says this.

@SW_Help hi I purchased tickets on your app this morning for travel later today but it looks like my plans have changed and the event has been cancelled. Can you let me know how to get a refund?

@Buffalou73 Please note that we have already escalated the matter to the relevant department so we can investigate and help you as soon as possible.

@SW_RClaim Anyway the ref is C2R5T73K

@Buffalou73 Kindly Follow back for feedback on DM

@Buffalou73 Hi there, I'm sorry for the frustration. In order to take a look at this matter, can I have your Ticket details,Phone number and the email linked to your Southwest so we can investigate and help you as soon as possible.