Louise

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@SW_Help hi can you help? I had an email saying my delay repay payment had been sent but I haven’t received it. It’s over 10 days. Many thanks

Loving this app and if I invite friends I get a promo code t.trip.com/lvV5aOp

@RoyalMailHelp @RoyalMail hi I sent a DM last week but haven’t yet had a reply. Shall I resend?

@RoyalMailHelp hi can you help me with issues related to lockers?

@RoyalMail hi can you help? The lockers near me hardly ever work (I assume they have run out of labels). How can I report this? It’s quite frustrating and time wasting.

South Western Railway are something else. They cancel a train but refuse to compensate me more than 25%. They say that I arrived at my destination within the timeframe that the cancelled train would have arrived. That is only because I spent £48 getting a taxi to another station!

@SW_Help Don't worry I called instead and it's now resolved. I tried several times but no luck with uploading. Thanks anyway.

@Buffalou73 Try filling out the form without attaching a ticket and explain how it is currently not working for you to attach an image. You will get an email reply so then you should be able to then attach the ticket through an email instead. ^DM

@SW_Help hi I purchased tickets on your app this morning for travel later today but it looks like my plans have changed and the event has been cancelled. Can you let me know how to get a refund?

@SW_Help Yes I tried jpg and png

@Buffalou73 What format is the ticket picture? You can attach JPEGS and PNGS. ^DM

@SW_Help Yes I can’t attach tickets

@Buffalou73 Have you tried filling out the online form from the link I provided? ^DM

@SW_RClaim Hi can you give me a number so I can call?

@Buffalou73 Kindly check respond via WhatsApp inbox our team are trying to reach you out.

@SW_RClaim Anyway the ref is C2R5T73K

@Buffalou73 Hi there, I'm sorry for the frustration. In order to take a look at this matter, can I have your Ticket details,Phone number and the email linked to your Southwest so we can investigate and help you as soon as possible.

@SW_Help Hi I can’t seem to do it on here. I’ve logged into my account but no easy way to request a refund

@Buffalou73 Hi Louise, please fill out our online refund form at southwesternrailway.com/contact-and-he… ^DM

@SW_Help Hi I contacted them by email as you suggested. They have sent a fairly standard response with a link to the delay repay claim page. Are you able to point me in the direction of someone more senior? I feel like I’m going round in circles a bit 😩

@Buffalou73 I am sorry to hear this; unfortunately, we don't have access to the delay repay system but I would advise to get in touch with our delay repay team at customerrelations@swrailway.com and they will investigate this further; apologies ^MC

@SW_Help hi are you able to help with a query regarding 2 cancelled train journeys?

@SW_Help Thank you. I will do that - much appreciated

@SW_Help Thank you. As it was a return journey we should have got 50% which would be £20. Can you help as to why we have been offered £10? I did appeal it and that was declined.

@Buffalou73 Thank you; if you completed your journey, you are eligible for delay repay compensation; the amount you will received is calculated based on the ticket price and length of delay, please see attachment ^MC

@SW_Help Thank you 🙏🏻 I submitted a delay repay claim for the cancelled train (2 of us travelling). I was led to believe we should get a full refund if a train is cancelled. Total price we paid for 2 return journeys was £40 yet we are only getting a £10 refund…

@Buffalou73 Hi Louise, how can we help? ^MC