Dinesh

52 posts

Dinesh

Dinesh

@Saidineshpaka

Katılım Temmuz 2022
8 Takip Edilen2 Takipçiler
Dinesh
Dinesh@Saidineshpaka·
@TK_HelpDesk Welcome to the thread, Bahar. Selin said the exact same thing while ago. "Immediate response" doesn't mean a 2+month stall on refund. Tell your backend team to stop closing empty feedback forms as "Completed" and fix this nightmare today. @TurkishAirlines
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TK HelpDesk
TK HelpDesk@TK_HelpDesk·
I am truly sorry for the prolonged process. Please rest assured that our teams are actively working on this matter. I have escalated your case once again to our relevant team for an immediate response, and they will contact you as soon as possible. Your patience and understanding are sincerely appreciated. ^Bahar
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Turkish Airlines
Turkish Airlines@TurkishAirlines·
Between chasing milliseconds and finding moments of comfort, every journey has its purpose. Proud to be part of Cem Bölükbaşı's journey.
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Dinesh
Dinesh@Saidineshpaka·
@TK_HelpDesk @TurkishAirlines Selin, but we’ve been reading exact same script for 2+ MONTHS. Your "relevant teams" aren't evaluating anything. Stop using scripts to buy time while your backend team cooks its metrics. We don't have patience left. Provide an actual solution, not an update.
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TK HelpDesk
TK HelpDesk@TK_HelpDesk·
I’m truly sorry to hear your dissatisfaction. I’ve forwarded to our relevant teams for an urgent review so that you can receive a clear and accurate response as soon as possible. In some situations, the process may take a bit longer to allow for a more detailed evaluation and to ensure we provide you with the best possible answer. You will be notified shortly with an update. Thank you very much for your patience and understanding. ^Selin
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Dinesh
Dinesh@Saidineshpaka·
@justfreedy @TurkishAirlines @justfreedy @TurkishAirlines Don't worry, they are too busy "chasing milliseconds" on racing tracks and celebrating World Chocolate Day to care about stranded passengers. Their customer support is a complete illusion. Hang in there give or take few more weeks.
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Jetson
Jetson@justfreedy·
@TurkishAirlines Stranded for 12 hours and no one can support from costumer helping Nightmare Airline
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Dinesh
Dinesh@Saidineshpaka·
@TurkishAirlines Every holiday brings you closer..." to a customer service nightmare. Can I use these "extra Miles" to bypass your backend team, which keeps merging my refund forms and hitting "complete" on an empty wallet? Truly an adventurous corporate culture. @TK_PressOffice @TurkishAirlines
GIF
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Dinesh
Dinesh@Saidineshpaka·
@hammadsarfraz @TurkishAirlines They are really terrible and don't care after the sale of tickets no matter what the customer is going through. And by any chance have you come across this "Feedback Survey" I feel this is pointless as they do this as just a part of corporate process.
Dinesh tweet media
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Hammad
Hammad@hammadsarfraz·
@TurkishAirlines With Turkish Airlines’ appalling record of delayed and lost luggage, I wouldn’t recommend anyone fall for marketing gimmicks from a carrier that has shown little willingness to address the growing number of complaints about its service and conduct.
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Turkish Airlines
Turkish Airlines@TurkishAirlines·
Every holiday brings you closer to your next adventure. Book with Turkish Airlines Holidays, earn extra Miles, and use your Miles on your next flight. #TurkishAirlines
Turkish Airlines tweet mediaTurkish Airlines tweet mediaTurkish Airlines tweet media
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Dinesh
Dinesh@Saidineshpaka·
@TK_HelpDesk Every Step ? Are you serious ? Don't you think this is nonsense ? It is only one step, your team agreed refund to my TK Wallet and it is active & nobody gives a dam till date. Your 'relevant team' is totally irrelevant to their job specifications. @TurkishAirlines @TK_HelpDesk
GIF
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TK HelpDesk
TK HelpDesk@TK_HelpDesk·
I am truly sorry for your dissatisfaction. I want to assure you that I am here to assist you every step of the way. I have taken note of your concerns and have informed our relevant team about your situation, and they are currently investigating this. You will receive an update shortly. Thank you for your patience and understanding throughout this process. ^Can
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Dinesh
Dinesh@Saidineshpaka·
Severe service failure by @TurkishAirlines. 3 weeks BEFORE our May 26 flight, I submitted doctor certificates for my wife’s major accident. Frontline reps ignored corporate medical policy and let the date pass without resolution. Case #TK14536635 @TK_HelpDesk
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TK HelpDesk
TK HelpDesk@TK_HelpDesk·
I sincerely understand how distressing this situation has been for you, and I apologize for the inconvenience you have experienced. Please be assured that your concerns have been forwarded to the relevant department for urgent review. As this team is responsible for handling such cases, they will provide you with an update as soon as possible. We truly appreciate your patience and understanding. ^Can
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Dinesh
Dinesh@Saidineshpaka·
@TKiletisim @TKnewsroom @TK_TR We ignore customer concerns, hide their comments and mentioned but "announced respectfully to public". What a disgrace!
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TK HelpDesk
TK HelpDesk@TK_HelpDesk·
@Saidineshpaka I see that your feedback is currently under review by our responsible team. If there are any updates, we will contact you via your e-mail. Thank you for your understanding and patience. ^Ayaz
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Dinesh
Dinesh@Saidineshpaka·
Bragging about success but turning off comments because you are terrified of real passengers exposing your broken customer service? You’ve stalled my refund for over 2+months while your backend team fakes "Completed" tickets. Disgraceful. @TK_PressOffice @yhyustun
Dinesh tweet mediaDinesh tweet media
Yahya ÜSTÜN@yhyustun

Gökyüzüne uzanan 93 yıllık bir yolculuk, milyonlarca hikâye, sayısız emek ve ortak bir hayal… Türk Hava Yolları’nın üst üste dokuzuncu kez “Türkiye’nin En Değerli Markası” seçilmesi, yalnızca bir markanın başarısı değil; bayrağımızı dünyanın dört bir yanında gururla taşıyan büyük bir ailenin emeğinin ve milletimizin bize duyduğu güvenin en anlamlı göstergesidir. Her uçuşta ülkemizi temsil etmenin sorumluluğunu hissediyor, her başarıda çalışma arkadaşlarımızın özverisini görüyoruz. Bu gurur hepimizin… Bize güvenen misafirlerimize, emek veren tüm çalışma arkadaşlarımıza ve Türk Hava Yolları ailesinin bir parçası olan herkese teşekkür ederiz. Nice başarılara, nice gurur dolu yolculuklara…

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Dinesh
Dinesh@Saidineshpaka·
@TK_HelpDesk Teoman, I think your "Immediate Response" is imaginary or not really existing. In worst case you don't even know what "Immediate" means. Could you check with backend team on this if they do really exists. @TurkishAirlines
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TK HelpDesk
TK HelpDesk@TK_HelpDesk·
@Saidineshpaka Hello, sorry for the long process. I've forwarded the issue for an immediate response. You'll be notified soon. Thank you for your patience. ^Teoman
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Dinesh
Dinesh@Saidineshpaka·
@TurkishAirlines Celebrating World Chocolate Day while leaving a bitter taste in your passengers' mouths. For 2+ months, you've locked my funds. Your backend team hides the delay by closing my tickets as "Completed" with zero resolution. Fix this nightmare. @yustun @TK_PressOffice
Dinesh tweet mediaDinesh tweet media
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Turkish Airlines
Turkish Airlines@TurkishAirlines·
Where chocolate leads, we'd happily follow. Happy World Chocolate Day.
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Dinesh
Dinesh@Saidineshpaka·
@TurkishAirlines Bragging about new tech for "instant support" while your team ignores a 2-month old refund ticket? What good are 51 languages when your staff just uses them to silently mark unresolved tickets as "Completed"? Fix your broken internal systems. @yustun @TK_PressOffice
Dinesh tweet mediaDinesh tweet media
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Turkish Airlines
Turkish Airlines@TurkishAirlines·
We’re introducing an exciting feature to make your airport experience even smoother and more enjoyable! You can now ask questions about tickets, check-in, baggage, and more with instant translation support in 51 languages, whether by speaking in your own language or sending a message. Traveling with Turkish Airlines is more seamless and comfortable than ever! Have a pleasant journey! ✈️ #TurkishAirlines
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Dinesh
Dinesh@Saidineshpaka·
@TK_HelpDesk You are doing this forwarding business since June 10th and nothing is happening, just pretending on the social media that you are providing customer service, but nothing, its just a fraudulent process to kill time and patience. @trpressoffice @TurkishAirlines
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TK HelpDesk
TK HelpDesk@TK_HelpDesk·
@Saidineshpaka I want to assure you that your request has been forwarded to our customer relations team once again, and they will be in touch with you shortly. Thank you for your understanding. ^Asya
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Dinesh
Dinesh@Saidineshpaka·
@TK_HelpDesk @trpressoffice @TurkishAirlines Clearly you don't understand the issue. How did you mark every single feedback completed without actually resolving it? Delayed for 2 months and now just closed without solving. Don't you have any corporate dignity or basic professional ethics?
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TK HelpDesk
TK HelpDesk@TK_HelpDesk·
@Saidineshpaka I understand the importance of your issue and our teams are committed to resolving it promptly. Our relevant teams will contact you most quickly. Thank you for your understanding and patience. ^Asya
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Keşfet

@TK_HelpDesk @TurkishAirlines @justfreedy @hammadsarfraz @TKiletisim @TKnewsroom @TK_TR @elonmusk