Samsung UK

@kay256854 We're saddened to learn that no one has reached out to you, Edward. Please note that this isn't the service we uphold. To better understand your situation, can you please send us a DM? ^KA twitter.com/messages/compo…

@SamsungUK I am absolutley appalled with your customer service. Who can I contact where I will actually get useful advice and not just be told "We will call/text/email you back". I have checked you have the right contact info yet you never contact me back!!

@SurajPatel_Pro If a phone is factory reset, then they will need to confirm the Google account and/or Samsung account before they can gain access to the phone. Accounts can only be removed through the phone's Settings. ^JS

@SamsungUK Remove account without consent is enough to say the person loses ownership of device?

@SamsungUK My phone was snatched and stolen in New Delhi India. Did police reports and also was able to traced for four time. Now the person got alerted. And phone is not coming online. If Samsung can see my IMEI number linked to new account registered my stolen phone then it will be real helpful to police to track down the person. Please respond

@SurajPatel_Pro Thanks for the update. If the account has been removed, you will only be able to track the last tracked point. Have you spoken to your network provider to block the phone? Do you reside in India? ^AB twitter.com/messages/compo…

@SamsungUK This guide is for lost device. It's not criminal case. I understand If device lost then samsung cannot help help. In my case it was snatched and stolen on broad daylight in front of hundreds of people. I can provide police copy if required.

@SurajPatel_Pro We're always happy to help where we can, and we hope that the guide below proves helpful here: samsung.com/uk/support/mob… ^PM

@SamsungUK I have FIR copy and everything. Device is stolen. Thief has removed my account by doing hard format on my phone. Why doesn't samsung help it's customer? I have been samsung customer for last 17 years. It's not something impossible task.

@jamie_666999 Perfect, thanks! We've received your DM, and we've replied to it now. ^PM

@SamsungUK DM'd

@SamsungUK recent s25 ultra phone update now has every app asking to update when I open it despite all apps being on latest rev?

@IanDelap1 We're not able to DM first. There should be a link to click at the end of our messages, so you can message us directly. ^RL twitter.com/messages/compo…

@SamsungUK Unable to send a PM Please send me one to which I can then reply

@SamsungUK it's frustrating that a flawless device gets sent to samsung then is damaged either in transit or by the third party handler, blame me and request £150

@Szn32922 In that case, please come and drop us a DM. ^JS

@SamsungUK I contacted you via TikTok about my phone and I was told to message you via twitter or other platforms

@Poppy_1233 If you decide to contact us, so we can provide further assistance with your TV, please DM. Take care for now. ^AB twitter.com/messages/compo…

@SamsungUK Enjoyable days? Troll

@SamsungUK The absolute worst customer service experience of my life! What an unhelpful rude person. Never again ❌

@Poppy_1233 We're sorry to hear this. We're happy to try further troubleshooting steps to help restore it to the enjoyable days. Please DM to grab some details from you. ^AB twitter.com/messages/compo…

@SamsungUK I have a tv at 9 months old that doesnt work and all I have been advised to do is update the tv myself with a usb stick! I wont contact you again! I was on a call for 2 hours yesterday 🤬

@November_reign7 @Brutal_truth666 @ukphotoshow @Solutions2UK @November_reign7 Great photos! 📷 ^JH

Such a great day with @Brutal_truth666 at the @ukphotoshow These amazing sets were built by @Solutions2UK for the @SamsungUK creator playground xx #altmodel #creator #photography #ukmodel #content #snow

@markLFC2010 Hi Mark. Please send us a private message letting us know which model TV you have, and we'll do what we can to help with this. ^SG

@SamsungUK hi since the latest update every time I turn my tv on it keeps going to Samsung tv why does it not go to what u use last like my tv box like it used to?

@Juanmufc @SamsungHelpUK @Juanmufc We're sorry to hear this, Juan. Can you please drop us a DM, so we can discuss this further? ^WS

Your customer service is utterly disgraceful @SamsungHelpUK @SamsungUK

Look how disgraceful is Samsung asking me to pay extra £150 surcharge because my old S24 Ultra phone had a small dent on the top left now they ask me to pay up. Disgraceful. @SamsungUK If I dont get this fee waived off, I will never in my life purchase a Samsung product again.

@ShamimBhat78915 We understand your situation here. Please follow this link to drop us a DM, so we can get to the bottom of your battery issue. ^BM twitter.com/messages/compo…

@SamsungUK Hello this is shamim bhatti I purchased the watch 7 ultra from you when it came out from the first day i had it the battery only lasts for one day i have adhd so forgot to get in contact with you earlier plus I have a heart condition so I use the heart function it helps me alot

@SamsungUK took delivery of this damaged TV today ,order No: UK260416-27918483. Paid for speedy delivery yesterday. Told 10 days to replace, then told 48hrs to receive update. I NEED this TV for Sunday. Could have gone to @currys, chose to purchase direct from Samsung.PleaseHelp

@Tinglyballz We'd be more than happy to help you get to the bottom of this issue. Could you please drop us a DM in regard to this? ^MR twitter.com/messages/compo…

@TotalIceman We're not quite sure what you mean, Ice, so please send us a DM, and we'll look into this with you. ^PM twitter.com/messages/compo…

@SamsungUK repeats, repeats and repeats all the time. You are controlling my S25 Gallery all the time.

@barton6435 Thanks for the update. As we cannot get to the bottom of the repair issue, the outcome is the same. Please DM us or contact our Customer Service for the ongoing repair. They can be contacted on 0333 000 0333 (Mon–Fri | 8am to 8pm and Sat–Sun | 9am to 6pm). ^AB twitter.com/messages/compo…

@SamsungUK I did i sent you everything and you refused to repair, siding with the agent you used to repair. I wont hide in DM's nor to I expect any help just highlighting this isn't an isolated case

Hey @SamsungUK @SamsungSupport, I need urgent help with Trade-In Ref: 2058781. I sent a MINT phone in its original box. You received it MARCH 18, but waited 30 DAYS to inspect it. Now you claim the back is "lifted" & want £150 or you'll LOCK my new phone?