Santander UK

Banking is changing, and so must we. We're pleased to announce that we've acquired @TSB from Banco Sabadell, subject to regulatory and shareholder approvals. This move will provide us with the scale needed to accelerate our transformation and become the best bank for all our customers. This is just the beginning. It Starts Here.

@DieselbaxiWight I'm sorry to hear this, Joanna. Please feel free to send us a DM with further details on this. We'd like to help! ^ FD

@santanderuk holding for ages. Trying to do payment. Terrible service. Can anyone help please

@JevoUK I'm sorry to hear this, Adrian. Unfortunately, we need to make sure all our records are up to date for legal reasons. I understand this isn't ideal. However, this could lead to your account being restricted I'm afraid. ^ FD

@santanderuk I have had my account for over 30 years you know my details I don’t need to submit any more & I won’t be doing so. If you really need to know your customer then you shouldn’t have closed your branches should you. #DigitalID

@metalheed We're sorry to hear you're having this issue, Alan. Have you had a chance to speak with one of my colleagues by phone? ^JM

@santanderuk Tried every day got 20 days and it still won't take a picture of my passport. At this point it's easier to just move to a new bank. It's shameful that your technology is so bad I can't access my own account

@santanderuk I have to verify my identity to get back into the app but the scanning ofy passport is terrible. Just won't work. Why have you made it so hard? Surely my email and phone number should be enough to verify myself?

@lindafraser13 I will be sure to pass your suggestions on to the team. ^WB

@santanderuk Thanks. Had this been on the contact us info. It would have saved me time and much stress. I suggest it’s added to contact us list .

@santanderuk Very disappointed Santander don’t have a email to contact customer service. Had a problem resolved but only after hours on live chat with 5 different agents, being timed out & needed to login again. It’s not good enough .

@agentoakley If you call our teams on 0330 9 123 123 you can discuss this further with them. ^WB

@santanderuk Can I get confirmation that there was an error with the account being opened and the date it was resolved please? Then use that date as account opening.

@santanderuk I signed up for new bank acc. with £100 Amazon reward in Nov. Haven't received voucher, despite confirming with Santander support that fulfilled t&C's. Appears error on initial sign up so acc. wasn't active until dec. Error code bi_0023. Please help

@agentoakley We would only be able to submit the account opening data they request Peter. If there is an issue with this it would need to go through the company providing the promotion. ^WB

@santanderuk Hello, yes and they have submitted the data to Santander but came back as didn't meet t&C's despite Santander agent confirming that I had. Think error in the data they submit as my acc. wasn't open properly for 3 weeks. I have all the agent chat msgs+ call logs

@Lifesgood6647 I'm really sorry to hear you were waiting for so long. Did you manage to get sorted in the branch with what you were there for? ^TC

@santanderuk Durham should be ashamed 30 min in que another 12 people behind me one member staff on half day arse wipes

@chloelmcnamara Thanks, we'll be in touch as soon as we can. ^JM

@santanderuk Thank you, have emailed.

@AdmiralUK what a joke!! My car was written off by one of their customers, they have paid my finance company who are not able to locate the payment @santanderuk unless they provide proof of payment, @AdmiralUK will not provide due to GDPR!! @santanderuk @AdmiralUK shame on you.

@chloelmcnamara If you'd like to email us at twitter@santander.co.uk, we'd be happy to forward your details to the Consumer Finance team and ask that they contact you directly.

@santanderuk I am not shocked. I have contacted over 10 times and still in the same position

Unfortunately, we don't have access to Consumer Finance agreements within Santander Personal Banking, as they operate on a different platform. If you haven't already please contact them directly. You can find the available contact methods on the Santander Consumer Finance website here: santanderconsumer.co.uk ^JM

@santanderuk Yes

@BlackNovaDesign Hi there, please drop us an email to twitter@santander.co.uk and we can look to help further. ^WB

@santanderuk How? Hes in prison!! It’s not possible . There is one name on companies house for the business

@santanderukhelp @santanderuk i have tried to update the business bank mandates, my partner is uncontactable and needs removing - i have sent letters and covering statements explained the situation in writing and one the phone but still you have done nothing!. This is causing excessive stress.

Thanks for getting in touch. We’ll be introducing Santander Locals in the places where our branches are closing and there isn’t a Banking Hub required. More information about the changes can be found here: santander.co.uk/personal/suppo… or if you need help, you can drop us a private message or call us on 0330 678 2469.

@santanderuk Thanks a bunch for closing the East Grinstead branch of Santander. It’s a large town; so this just further proves my theory that banks don’t care about customers or staff. We will be changing to another bank very soon. Goodbye

@Dave_whufc If issues with the app persist the next step would be to contact the Digital team for further assistance: santander.co.uk/personal/suppo…

@santanderuk Done all this and your app is still doing the same thing. HSBC bank,dated from 13th. Check from TFL. Oh and taken in good light!

@santanderuk what is wrong with your banking app! Won't let me pay in a check via the app,keeps saying "That Didn't Work" and yes I have read and done "How to take the best photo" great that you have closed so many branches aswell.

@Dave_whufc Hi Dave, sorry to hear this. You may find this guide helpful for some tips on paying the cheque in using the app, or other options such as your local Post Office. santander.co.uk/mobiledemo/che…

@MartinH01846340 I'm sorry to hear this, Martin. Please send us a DM with further details on this. We'd like to help! ^ FD

@santanderuk this is terrible. Simple want to change the mobile number. No help or support and not even a local branch. Disgraceful bank

@YangBeast Thanks, we'll be in touch as soon as we can. ^JM

@santanderuk I have emailed that address from my account yangalbert@yahoo.co.uK

@santanderuk just experience the worst in branch customer service ever, as a long time Select customer I am considering closing my account!