Albert Yang

@santanderuk I have emailed that address from my account yangalbert@yahoo.co.uK

@YangBeast We're sorry to hear your experience wasn't up to the expected high standard Albert. We'd like to look into this further. Please email us at twitter@santander.co.uk and one of my colleagues will be in touch, so we can investigate further. ^JM

@santanderuk just experience the worst in branch customer service ever, as a long time Select customer I am considering closing my account!

@thehumphreyker Humphrey nice to meet you at conveyar belt 2 from the LA flight today. Best of luck for the rest of the season. Cymru am Byth!

@LiverpoolFC AWFUL fan experience. Bought hospitality months out for Liv v Eve game for my sons’ b/day. Cancelled this morning (4 days out) saying seats aren’t ready! Called the “unhelpful” line but no joy. How can you sell tickets if seats not ready! Tearful convo with sons.

@British_Airways yet another huge let down, cancellation by text at 4.30am for my 1040am flight to Dublin, no reason no apologies! What’s the point BA? My quest for BAVeganism continues!

@British_Airways get your act together! Tried to check into Iberia business class T5 flight, BA staff couldn’t help as “we’re on different systems”. Had to go to other end of terminal to Iberia desk. Same company? Staff just shrugged their shoulders. Quest to be a BAVegan cont.!

@MercedesBenzUK Yes I’ve been calling them directly for the past 2 hours and no one picks up the line!

@MercedesBenzUK worst car service ever for a loyal customer, no one from the retail service centre has called me about my car, been calling them directly but no answer. 3rd day without my car and none the wiser on problem or timing or cost! Shocking

@MercedesBenzUK I called central customer service line to complain and told I have to wait 2 business days for a response, not a resolution - what a joke! So no car over the weekend for my kids. Premium product but low budget after sales service. Never buying Merc again.

@MercedesBenzUK truly awful service for a loyal customer. My local service centre has not called me on the status of my car. Been calling their number but no one answers. 3rd day without my car and none the wiser on problem, timing or cost. Shocking!

@seanpertwee Hey Sean, great to meet you in Dublin, shame I had to leave the Wales match but happy with draw. Best of luck with filming. Albert

On your Telly Box tonight ….

@emirates terrible service, my flight to Dubai on 13 April suspended but Emirates won’t provide refund without huge penalty. Wouldn’t have traveled anyway as wife is pregnant and a doctor but just want a fair solution. Corporate behaviour like this will be remembered post CV-19!

@WhelanGemma listened to your interview on 5 Live & glad to hear more GoT cast in Peckham/Dulwich area. Done that park loop with my boys many a time. Was driving back from Wales on M4 & passed Membury services which made me laugh. Wife & I are the UN version of G&S.

@britishairways another awful experience from a BA owned firm. Vueling flight from Florence cancelled 20 mins before departure. To be diverted to Pisa with two young kids in tow and no refreshments offered. Apparently due to bad weather but 27 degrees and clear skies!

Apparently flight couldn’t land due to bad weather. 27 degrees and clear skies. Also plane on the tarmac! My 4 year old and 2 year old are going manic!

@vueling awful experience from another BA firm. Flight from Florence cancelled 20 mins before departure. To be diverted to Pisa with two young kids. Will never fly Vueling again!

@AddisonLeeHelp This is probably the 5th time my morning prebooked car was late. This however is the worst. I even called the driver and texted but no reply. Awful experience

@YangBeast Hello, I am so sorry to hear this. Please can you DM us the booking reference so we can look into this. Many thanks

@AddisonLeeCabs terrible service once again, 30mins late for my morning pre-booked car so ordered an Uber which came in 10mins. Nearly missed my flight. What’s the point of being a loyal Gold Member?!

@AddisonLeeHelp Booking Number is #386233, my membership details are in the next DM