Scott Prater

542 posts

Scott Prater

Scott Prater

@ScottPrater22

Just a forum for my random thoughts and occasional vacuous banter....oh yeah and occasionally some nuggets from the business side of me.

Northern Virginia Katılım Ocak 2009
205 Takip Edilen81 Takipçiler
Scott Prater
Scott Prater@ScottPrater22·
@clubwyndham I already called and they couldn't do anything. I managed to get a 1 BR at a different resort and due to the cancellation plus the new reservation I no longer have any reservations left. You can do better.
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CLUB WYNDHAM
CLUB WYNDHAM@clubwyndham·
@ScottPrater22 We are very sorry for your experience! Please contact our Owner Services Team at 1-800-251-8736, so we can further discuss this with you.
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Scott Prater
Scott Prater@ScottPrater22·
@clubwyndham Owner for 25+ yrs. Your system auto-cancelled 1 of 2 booked units (family trip) as a duplicate — with no notice. Now I’m left scrambling for last-minute lodging at my own cost. Completely unacceptable. Who will fix this? @TimeshareUsers @TimeshareExit #ClubWyndham
Scott Prater tweet media
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Scott Prater
Scott Prater@ScottPrater22·
@CapitalOne I reported my ATM card, D License, and wallet stolen to you and the next day you allowed the thief to withdraw $5k from my accounts with 5 different tellers! Now you tell me it will take 1 to 6 months to give me my funds back! #cx #CustomerExperience
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Scott Prater
Scott Prater@ScottPrater22·
@saks Your order cancellation policy is the worst I've seen for a high end retailer. My order is delayed and won't arrive on time and you will make me do a return once I get it (not in time) instead of just cancelling the order. That's not smart business!
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americanair
americanair@AmericanAir·
@ScottPrater22 We'd be happy to help here, or point you in the right direction, Scott. Please share the details and your booking code in DMs.
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Scott Prater
Scott Prater@ScottPrater22·
@AmericanAir Had the worst customer experience ever. 3 phone calls and a total of 2 hours on the phone and they couldn't solve a simple problem. The agent tell me it is escalated but it could take 30 days! What kind of escalation is that? Please help! #customerexperience
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Scott Prater
Scott Prater@ScottPrater22·
Do you want to know how to bridge the gap between mellennials and Gen Z for CX?  Check out our latest article in the CX Insights Series.   lnkd.in/dgnHnue bit.ly/2Fe9SPm
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Scott Prater
Scott Prater@ScottPrater22·
@united First class 1 person and business is half full and 3 people in coach.....you can do better!
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Scott Prater
Scott Prater@ScottPrater22·
@united pretty crazy been on UA941 for 5 hours now waiting to take off. Finally taking off and 1K flyers aren't even getting upgraded
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