Cassie Hinton

@UPS I’ve sent the tracking number and still not getting accurate help. No wonder why people try not to use @UPS What a mess ups has made with a simple shipment.

@Scrapcass Hello, Cassie. We are here to assist you with this. Please send us a direct message that includes your tracking number, full name, delivery address, email, and phone number. - Virginia. twitter.com/messages/compo…

@UPS I’m being told you will only attempt a delivery 1 time and then I have to pick it up. This is insane for a paid service. Your customer reps don’t listen to your customers when you call in and act like doing their job is an inconvenience. I can switch to another option needed

Watch these students confront their teacher for justifying the violence against Charlie Kirk.

@rothys my order shipped within 2 days and now it’s 13 days later and I still don’t have the shoes. You should choose a better carrier because 2 weeks is insane in this day and time. I wouldn’t recommend to a friend with such a massive shipping time. I ordered for a trip!

@JoeCoffeeApp are you not servicing your customers anymore? I’ve emailed 3 times over 4 business days with no response. My reps emails have bounced and I’m ready to drop you if I can’t speak to a human. I’m a coffee shop owner and have needed help every day since last week

Dear #publix some of us don’t like mustard so if you could just add the packets to your ready made sandwich’s instead of smearing it on that would be amazing. Sincerely- publix shopper who doesn’t like mustard

@QuickBooks But you didn’t streamline any support. You gave me the same phone numbers I’ve been calling for 22 days. Your agents told me to go to the local #dmv to get my check. They have no clue and you haven’t helped at all @QuickBooks @TonyTamer_

@Scrapcass I've received your DM and will be more than happy to streamline support for you there. Thank you for all patience. ^Alex

@QuickBooks how is your customer service so bad and you don’t care? You messaged me to call again and after 55 mins your agents hung up again #quickbooks #scammers

@QuickBooks @TonyTamer_ again no one is helping. I’ve called every number you tell me to and when the agent can’t help they hang up on me. #CustomerExperience #CustomerFeedback #notusabased #quickbooks #fail #newyorktimes #usatoday

@TonyTamer_ how is this ok? I’ve done everything your company said to do and can’t get help

@QuickBooks 2 hours and 14 mins and she hung up on me. Now in my messages Jay suggested I call again. What’s the point? I’ve called 10+ times and got no resolution

@Scrapcass I have received your DM and look forward to working with you there. ^Jay

@QuickBooks stole $10,000 from me and won’t give me answers. I’ve called in 10+ times and spent hours on the phone. #dontwasteyourmoney #donotusequickbooks #QuickBooks #theft

@QuickBooks @TonyTamer_ will you please rattle some chains to help small businesses? If your over seas customer service agents can’t help they will just hang up on your paying customers. How is this ok? I need this money released to us

@QuickBooks #QuickBooks @QuickBooks told me to go to my local DMV and ask for my check and they would give it to me. The customer service agents will boldface lie to you until you get mad and hang up. They waste your time until you hang up. This is a joke right?

Again @QuickBooks won’t help when they steal your money. I’ve been calling since October 4th and they will flat tell you that they won’t call you back. I’ve escalated the ticket more times than I can count. #dontusethem #scammers

@QuickBooks 2 hours and 14 mins into the call the agent hung up on me. I wasn’t being ugly or cussing. If they don’t want to answer your questions they will just hang up

@Scrapcass Thanks for clarifying that for me. I'd like to take a closer look at this for you. To keep your account information secure, can you send me a DM? I look forward to your reply. ^Jay twitter.com/messages/compo…

@QuickBooks Yes

@Scrapcass I'd be happy to take a closer look at this for you, Cassie. Just to confirm, are the funds for a product or service that a customer sent to you? ^Jay

@MassageEnvy The matter needs to be handled at a corporate level. I’ve spoken to all the management at the Titusville location. They can’t resolve how corporate charges a credit card for a membership. Who at corporate will listen to me?

@Scrapcass Hi Cassie. We want to make this right! Please DM us with your contact information and the location of the franchise, and we will escalate this matter.

@MassageEnvy I have never received such bad customer service. Your business model must be trash. I had an issue at the local store, wrote corporate and you did nothing to help. Don’t buy a membership here, it’s not worth the money!! #thanksfornothing

@MassageEnvy They reached out and couldn’t resolve the issue because “it’s corporate policy”. So my issue is really with corporate. How about not passing the buck to the next person down and deal with the corporate issue.

@Scrapcass Hi Cassie. Thanks for reaching out, it's regrettable to hear you had a negative experience. Please DM us your contact information and preferred Massage Envy location, and we will ask the local clinic to reach out to you so your concerns can be addressed.