SeatfrogHelp

@Henrilion15 Hi there! If you haven't already, please could you fill out our Contact Form here: frg.gr/contact with your Seatfrog User ID (found at the bottom of the 'Account' page) and the email address you're trying to change to? ^VH

@SeatfrogHelp hi I have been trying to update my email address in the app but it keeps giving me an error message. Can you help?

@Mistyff999 Hi there! LNER auctions up to and including 31st March were added to the app yesterday! 🎉️

@SeatfrogHelp hello, how long in advance are auctions uploaded? There's nothing at all available Leeds to Kings Cross from Sun 15 march onwards. It the auction being stopped on that route?

@lea_parks Hi there, thanks for reaching out and I'm sorry to hear that First-Class wasn't available for your journey! If you haven't already, please reach out to us at help@seatfrog.com so we can help with this! ^ES 🐸

@SeatfrogHelp bought an upgrade for my journey and gwr is saying no first class on that journey. Can I claim a refund?

@lucyrambles Hi Lucy - if you haven't already, could you please fill out our Contact Form here: frg.gr/contact with your account & auction details so we can take a look? ^VH

@SeatfrogHelp hi, the app said upgrades were available to purchase. I tried to purchase one then it kept saying "limited availability" and won't let me buy one. Why is this?

@Pleyndamour Hi Mark, The 'Buy Now' option may become available closer to departure - we'd recommend checking the auction again a couple of days before the journey to see if the rail operator has made the 'Buy Now' option available for that service! ^VH

@SeatfrogHelp why is there no buy it now option for Leeds - Peterborough next Sat please

@Countdown_Filth Hi there! Could you reach out to us at help@seatfrog.com, please? We'll be able to further look into this for you. ^ES 🐸

@SeatfrogHelp Hi, I have a privilege rail pass which covers the whole of the UK. Can I upgrade to first class through your app? Obviously I won't have a booking reference, I only have a pass.

@DanielEvans100 Hi Daniel, please do reach out to our team via email at help@seatfrog.com with your account details so we can take a look at what's happened here. ^VH

@kateappanna Hi Kate - if there's space in First Class on the next available service when your original train terminates at Birmingham, you should be able to use your upgrade. Just chat to the on-board staff who can help you find an available seat. ^VH

@Siany76 Hi Sian - I'm sorry to hear you're having problems bidding! So we can take a look, please could you fill out our Contact Form using your Seatfrog account details? frg.gr/contact ^VH

@SeatfrogHelp is your app not working wont let me bid ? Have tried everything and now its logged me out.

@harbut_carys Hi Carys - a default payment card needs to be saved to your account in order to bid. So that we can take a look at what's happening here, could you fill out our Contact Form with your User details? frg.gr/contact 👀️ ^VH

@SeatfrogHelp Hey my mom is trying to upgrade by bidding but won’t let her bid anymore can you help! When I try to bid on her behalf it won’t let me and says I don’t have a default pay method when I do ?

@multitudeofcrap Hi Lauren! Instant Wins are only awarded when the auction is open and bids have been counted, however you can choose to skip the auction and purchase an upgrade outright using the 'Buy an upgrade' option if there's sufficient availability! ^VH

@SeatfrogHelp Are instant wins only won once the auction starts?

@multitudeofcrap Hi Lauren! We're looking to have these in the app early next week, so I'd recommend checking back on Monday 🤞️ You can also keep an eye on our Help Centre: bit.ly/3ZlsDvH to see when the dates are extended! ^VH

@SeatfrogHelp do we know when Cross Country upgrades are going to be released? We’ve got until next Friday and then there’s no other dates for them 😭

@PJPWv2 @Seatfrog Hi there. Please reach out to our Support team at help@seatfrog.com and they'll be happy to take a look at your notification settings. ^EV

@seatfrog app is getting a bit needy, pushing pointless marketing several times a day. Dial it down a little, @SeatfrogHelp?

@Bond2Greg66118 Hi there, that sounds unusual. So that we can look into this for you please drop us an email to help@seatfrog.com ^EV

@SeatfrogHelp why is the train I am due to travel on tomorrow show unavailable yet every other week it has shown? Also shows upgrades available when you look to buy a seat on Seatfrog????

@speloe Hi Sean! Avanti auctions are available for both Standard Premium and First Class ☺️. When you search for your departure, you can toggle between the Standard Premium and First Class auction options at the top of the results page! ^VH

@SeatfrogHelp Are all Avanti auctions and seat upgrades to upgrade to First or Standard Premium?

@Samanthacoda1 Hi Samantha. Unfortunately, it's not possible to transfer upgrades to another service - they're only valid on board the train they're booked for. Upgrades are also non-refundable, except where they're unused because the service was cancelled or declassified. ^VH

@Seatfroghelp I have bought a first class upgrade on from Edinburgh to Peterborough for today (12/01), however I am thinking about travelling earlier. Is it possible to move my booking? or refund it so I can bid on earlier auction please?

@Kurtm191 Hi there, sorry to hear that! If you haven't already please drop us a message to help@seatfrog.com and one of the team will look into this for you. ^EV

@nigp12 Hi there! If the auction went ahead and you were upgraded, please drop us a message to help@seatfrog.com and we'll take a look into this for you. ^EV

@SeatfrogHelp Hi my train tomorrow has been cancelled already, however the auction is still on going, is there any way to cancel out of the auction?

@CindyMurraySmit Hi Cindy - if your upgraded train was cancelled and your upgrade wasn't used, please use our contact form here: frg.gr/contact and select 'Upgrade Refund Request' on the very first drop-down box! 😊️ ^VH

@SeatfrogHelp how do i get a refund for a cancelled train- for my first class upgrade.

@emmaferrierx ...closed where possible if there's disruption affecting those services. If there's a Do Not Travel warning in place or your train is cancelled, you can apply for a refund here: frg.gr/contact. 2/2 ^VH

@SeatfrogHelp ive had to cancel my train tomorrow due to the weather. Is there anyway i can retract my bid for the upgrade?! Or if i win one can this be refunded? The advice is not to travel!