SeatfrogHelp

@LydiaHampson5 Hi Lydia, we're sorry to hear your train was cancelled. If you were unable to use your upgrade please email help@seatfrog.com with your account info and journey details! ^EV

@SeatfrogHelp hello, my train was cancelled yesterday so I got a train 30 mins later and won an upgrade auction for that service. That train was then delayed by 90 mins, can I claim compensation? Thanks.

@wherestagsroar Thanks for confirming. Currently, there aren’t any auctions scheduled for that date. If you’ve already set up an auction alert in the app, we’ll send you a notification if any become available for your chosen route. If anything changes, you’ll be the first to know! 😊 ^LS

@SeatfrogHelp hi....LNER only to a few days ago or is this out of date? Looking for info on York to Kingussie 11th May - I know it's not guaranteed to have an auction but the form below send out of date? Wondering if/ when might open or if not happening. Ta x

@wherestagsroar @wherestagsroar Travelling from York to Kingussie requires a change of train(s), so you would need to search for the LNER leg of that journey individually in the app. Eg: YRK-EDB. ^VH

@wherestagsroar Hi there - thanks for flagging this with us. This Help Centre page should have updated automatically, but it looks like there's been a hiccup 👀️. We'll get that fixed ASAP! Auctions are available in the app for LNER services up to and including the 31st July. ^VH

@GillianHousto15 When it comes to upgrading, we're unable to select specific seats as we get a small allocation of seats per auction and the train operator allocates the seats when won. I hope this helps! ^ES 🐸

@SeatfrogHelp looking to bid on a first class ticket, will the 2 seats be next to each other. do we get to select seats?

@salvan3003 @salvan3003

@SeatfrogHelp I have just upgraded to first class paid for it, then brought it up and it was for the train that had left an hour earlier. I get I'm the idiot, but why does your system actually allow you to buy a ticket for a train in the past

@salvan3003 Hi - that's a great question! Some of our rail partners allow upgrades to be offered for trains that have already departed from their origin station, but are still en route to future stops. If you haven't already, please reach out to our team via email at help@seatfrog.com. ^VH

@Scorpioromi Hi , we're sorry to hear your train was cancelled. The operator may have been able to accommodate you in First Class on the next service, but if you were unable to use your upgrade please email help@seatfrog.com with your account info and journey details! ^EV

@SeatfrogHelp hi my bid is still active but train is cancelled Man to Euston 10.34am how can i deactivate the bid?

@DaveRay80 Hi there! This would depend on if the train operators are the same or different for each part of the journey. If they're the same train operator then you don't have to upgrade separately, but if they're different then you would. I hope this helps! ^ES 🐸

@SeatfrogHelp if I have booked split tickets for my journey, would I need separate seatfrog upgrades for each ticket, or can I get one upgrade to cover the full journey? Thanks

@NarayananG2023 Hi there! If you weren't able to use your upgrade on the next train, reach out to us at help@seatfrog.com if you haven't already and we'll be able to help! ^ES 🐸

@SeatfrogHelp Hi there, I just won an auction for seat upgrade but the train has been cancelled. What are my options? Can I use it on the next train? Thanks

@chriscollins462 Hi there, thanks for reaching out! If you reach out to us directly at help@seatfrog.com we'll be able to look into this for you. ^ES 🐸

Hiya @SeatfrogHelp Just submitted bids for 2 auctions, yet the app thinks have zero active bids. I'm on an Android, Samsung S25+. Any advice on what to do here?

@Hodgy83 Hi Anna, the LNER auction schedule was extended yesterday evening, so you should now see services available from 1st April - 30th April! ^VH

@SeatfrogHelp no LNER trains showing for auction from 1 April onwards? The auction is usually up by now given I’m travelling on Wednesday? Nothing showing for LNER in April but GWR is showing?

@ExitMango @Seatfrog Hi Ed - unfortunately we're no longer partnered with CrossCountry Trains for our Train Swap product. While Upgrade auctions are still available for their services, if you want to make a change to your Advance Single rail ticket, you'll need to contact your original retailer. ^VH

@SeatfrogHelp @Seatfrog any idea why the cross country route from Bristol to Leeds has gone from train swap? I used it last week but not the stations aren't available to choose

@chrismackie1 Right now, there isn’t a set date for when the April upgrade options will be available. We recommend keeping an eye on things towards the end of the month, as that's typically when new dates are added. ^LS

@SeatfrogHelp hi when will April dates be loaded for Edinburgh to Kings Fross? Thanks

@TerryShroder @LNER Hi Terry! We don't receive these dates in advance, so keep an eye out closer to the 31st of March for more LNER upgrades. ^ES 🐸

@SeatfrogHelp morning seatfrog, when are you uploading the auctions for April on @LNER services? It's getting pretty close!

@Henrilion15 Hi there! If you haven't already, please could you fill out our Contact Form here: frg.gr/contact with your Seatfrog User ID (found at the bottom of the 'Account' page) and the email address you're trying to change to? ^VH

@SeatfrogHelp hi I have been trying to update my email address in the app but it keeps giving me an error message. Can you help?

@Mistyff999 Hi there! LNER auctions up to and including 31st March were added to the app yesterday! 🎉️

@SeatfrogHelp hello, how long in advance are auctions uploaded? There's nothing at all available Leeds to Kings Cross from Sun 15 march onwards. It the auction being stopped on that route?

@lea_parks Hi there, thanks for reaching out and I'm sorry to hear that First-Class wasn't available for your journey! If you haven't already, please reach out to us at help@seatfrog.com so we can help with this! ^ES 🐸

@SeatfrogHelp bought an upgrade for my journey and gwr is saying no first class on that journey. Can I claim a refund?

@lucyrambles Hi Lucy - if you haven't already, could you please fill out our Contact Form here: frg.gr/contact with your account & auction details so we can take a look? ^VH

@SeatfrogHelp hi, the app said upgrades were available to purchase. I tried to purchase one then it kept saying "limited availability" and won't let me buy one. Why is this?

@Pleyndamour Hi Mark, The 'Buy Now' option may become available closer to departure - we'd recommend checking the auction again a couple of days before the journey to see if the rail operator has made the 'Buy Now' option available for that service! ^VH

@SeatfrogHelp why is there no buy it now option for Leeds - Peterborough next Sat please