SeatfrogHelp

@Jiehsikahhh Hi there! If you haven't already, please reach out to us at help@seatfrog.com and we'll be happy to take a look into this for you! ^ES 🐸

@SeatfrogHelp hey team, we’ve accidentally bid on the wrong time for a train that’s now live so we can’t retract. Can you help us switch?

@firedoorguy Hi there! We're currently looking into this issue. If you reach out to us directly at help@seatfrog.com we'll be happy to help! ^ES 🐸

@SeatfrogHelp how do I process a refund when the page is blocked?

@tjboltonw Hi Tom! I'm sorry to hear this. If you reach out to us at help@seatfrog.com we'll see what we can do to help. ^ES 🐸

@OContandor Hi there! If your upgrade remains unused because the train service was declassified, you can claim a refund here: frg.gr/contact, using the 'Upgrade Refund Request' option in the drop-down menu! ^VH

@SeatfrogHelp Hiya, I booked an upgrade as I walked onto the train today. Avanti have since declassified the entire train, is it possible to claim a refund for this upgrade plz.

@jamesrossa0y0 Hi James - if you haven't already, please reach out to our team with your account details here: frg.gr/contact, so that we can investigate this for you! ^VH

@SeatfrogHelp I have been charged twice (2 separate amounts) for the same upgrade/seat pls help

@flyingmuggle Hi AJ, thanks for reaching out! If you haven't already, I'd recommend contacting us directly at help@seatfrog.com so we can take a look into this for you. Thanks again! ^ES 🐸

@SeatfrogHelp I have an active bid for 2 seats, just been told there’s not enough seats so I need to reduce the number. I’m traveling with my partner, so I’d need 2 seats, or none at all. I can’t cancel a bid in an active auction, what are my options?

@gav2302 @gav2302 it'll be down to the operator on the day. I'd certainly can try it, they may accept it. If not... we can arrange a refund! 🙂

@SeatfrogHelp My cross country trains have been cancelled tomorrow. Will my upgrades be valid on the trains that national rail have said my normal tickets should be used on? The trains are scotrail, Avanti west coast and cross country on the new route

@gav2302 @gav2302 If you can't use it because of the cancellation, you can apply for a refund here: bit.ly/41bjCWV ^SD

@gav2302 Hi Gavi, sorry to hear your train is cancelled. The upgrade is only valid on specified train — or the adjacent ones with the same operator when yours is cancelled. So CrossCountry may allow you to use it if they have space onboard, though the other operators will not. ^SD

@CO55TEE Hi there! That doesn't sound right, please drop the team a message to help@seatfrog.com and we'll take a look into this for you. ^EV

@SeatfrogHelp Hi, could you please let me know why I cannot get a confirmation email for changing my ticket from the 20:09 KGX to Lds tonight to the same journey on the 16:39? You have taken over 10 payments from my account for the same

@JohnKirkby Hi, we don’t offer phone support I'm afraid but I can see that you’ve also sent us an email. Our team will reply to your email as soon as possible. ^SH

@SeatfrogHelp Dr John Kirkby Jdkirkby@gmail Please call me on 07791552781 asap ? can you help me, I suffer from dyslexia have got myself into a total mess, 3 wrong auctions! Your help is much appreciated and is often the case I’m embarrassed and confused Dr John

@far2complicated @far2complicated

@SeatfrogHelp I bought a train ticket on your site as it stated ‘upgrade available’. Now when I click on the upgrade now button, it tells me something went wrong, and buy it now is not available on this trip at this point in time Is this an error?

@far2complicated Hi Richard, thanks for getting in touch. If you still need help with this please drop our team a message to help@seatfrog.com and we can take a look and see what's happening here. ^EV

@MalitaMbewe237 @MalitaMbewe237

@SeatfrogHelp Hi, I have an urgent issue with support ticket #169054. I’m travelling today on an Avanti Superfare but didn’t receive the ticket email containing my allocated departure time. My train could be as early as 12pm. Please review the ticket urgently. Thank you.

@MalitaMbewe237 Hi Malita - you should have received a response to that message now, containing your ticket & departure information. Please do let us know if you need further assistance! ^VH

@MsPollyClark @Seatfrog Hi Polly! If you haven't already - so that we can investigate this for you - please could you send a message with your Superfare booking reference(s) to our team at help@seatfrog.com? ^VH

Hello @Seatfrog @SeatfrogHelp you have charged me twice for my superfare on an Avanti train! I need a refund on one of them.

@ShawMellors Hi Tom, apologies for the delay in getting back to you! If you still need help with this, please drop our team a message to help@seatfrog.com and they'll be happy to take a look. ^EV

@MarkTaylor00 Hi Mark, if your train was cancelled and your upgrade remains unused, you can request a refund using the 'Upgrade Refund Request' option on our Contact Form here: frg.gr/contact. ^VH

@SeatfrogHelp The train I bid on has been cancelled, what should I do please

@LydiaHampson5 Hi Lydia, we're sorry to hear your train was cancelled. If you were unable to use your upgrade please email help@seatfrog.com with your account info and journey details! ^EV

@SeatfrogHelp hello, my train was cancelled yesterday so I got a train 30 mins later and won an upgrade auction for that service. That train was then delayed by 90 mins, can I claim compensation? Thanks.

@wherestagsroar Thanks for confirming. Currently, there aren’t any auctions scheduled for that date. If you’ve already set up an auction alert in the app, we’ll send you a notification if any become available for your chosen route. If anything changes, you’ll be the first to know! 😊 ^LS

@SeatfrogHelp hi....LNER only to a few days ago or is this out of date? Looking for info on York to Kingussie 11th May - I know it's not guaranteed to have an auction but the form below send out of date? Wondering if/ when might open or if not happening. Ta x