Security First Insurance

@Acorntechnicals We're sorry to hear about your experience. We would like to learn more so we can improve our processes. Please email your policy number to support@securityfirstflorida.com so we can investigate further. Thank you for bringing this to our attention.

@SecurityFirstFL I have a complaint. Why do you send inspection updates through USPS, non-certified mail, without the full inspection report. There is no proper notification such as a phone call or email; and since security first uses USPS, you do not even use certified mail to verify I have even received the inspection report. Then when I receive it, I get vague instructions on how to fix my properties issues without photographs. I then have to call AllState who then has to call security first to get the report and photographs to then relay to me so I have somewhat of an idea of what needs to be fix. On top of that, security first will not extend the deadline or allow due process to show proof that I am getting companies in line to fix the problems. Being a customer for 5 years and now this is how I am treated. I have until April 12, 2025 to fix the issues when I received notice on April 6, 2025. After speaking with Allstate who contacted security first, I am being told no extension and I will be dropped from coverage. This is a pathetic way to communicate to customers in 2025, who have never been late on payments or even filed a claim.

Our team does not maintain this page anymore. Check out our other social profiles or go to our website for the latest updates! #StormAfterStormYearAfterYear

Happy Thanksgiving! We are incredibly thankful to all our customers, agents, and employees. Thank you all for a wonderful year. We hope you have a great and safe holiday weekend.

@USSIndianapolis Hi Jim, I understand your frustration with our rate increases. Rising insurance premiums is a major problem in the State of Florida, and increasing rates is certainly something we don’t want to do. Please give us a call at (877) 333-9992.

I don’t know how @SecurityFirstFL can raise everyone’s home owners policies 75%. Who can afford that? My payments have almost doubled. I’m going to contact my agent, who is another state for some reason. I’m also searching other companies to see if there are other options

I got my renewal for my home owners insurance. @SecurityFirstFL has raised my premium 75% in one year. I’ve never made a claim in 35 yrs. I live in an X zone, which has never flooded. SF is part of @GEICO. My Geico insurance has increased 75% in 5 yrs too. No claim or tickets

@John87780700 Hello, I am sorry to hear this. Please send me your name, claim, and policy number so I may look into this. I will happily pass along your information to our claims team. Thank you so much.

@SecurityFirstFL I filed a claim after Ian and all I'm getting is jerked around. Got your staff pretending like their phones are broken.

@daisygirImg Hello - I am sorry to hear about your experience. If you have a claim number, please send my way and I will reach out to our Claims team. Thank you so much!

awesome, great… (sarcasm) more damage to my roof that my insurance has refused to fix since last year. Let’s see what @SecurityFirstFL does with the additional damage this new storm does. I’m still waiting for them to fix my roof from damage last year

Tropical Storm #Nicole Advisory 7: Nicole Intensifying and Expected to Become a Hurricane On Wednesday. New Tropical Storm and Storm Surge Watches Issued. hurricanes.gov

4 pm EST: Here are the Key Messages for Subtropical Storm #Nicole. See hurricanes.gov for more details.

11am AST Monday, November 7 Key Messages for Subtropical Storm #Nicole. Hurricane & Storm Surge Watches have been issued for the east coast of Florida, and the Tropical Storm Watch has been changed to a Hurricane Watch for the NW Bahamas. Latest: #Nicole" target="_blank" rel="nofollow noopener">hurricanes.gov/#Nicole

Subtropical Storm #Nicole Advisory 2A: Large Nicole Moving Northwestward With No Change in Strength. hurricanes.gov

11 am Mon..Subtropical Storm Nicole is 495 mi E of the northwest Bahamas moving NW at 9 mph & max sustained winds of 45 mph. Gradual strengthening is forecast & Nicole could be a hurricane as it moves near or over the NW Bahamas Wed & approaches the east coast of FL by Wed night.

@illinigrad34 Hi Jimmy, I am sorry to hear that. I would like to let our Claims leadership know about your experience. Please message me your claim number and I’ll send it to our claims team. Thank you!

@SecurityFirstFL We had someone reach out to us yesterday for 3rd time telling us we have wrong insurance. We have $90k of damage due to Ian and pay thousands to you but we will get zero help. The guy on phone yesterday almost found it comical. It was disgusting.

The lack of compassion by @SecurityFirstFL is unreal. We will keep paying you thousands a year & you keep not helping us from a natural disaster. Appreciate it a lot! Only a foot of water in house from Ian & 90% of our stuff is gone, & you offer NOTHING for help! @GovRonDeSantis

@swoonnspoon Hi Jess, we could get you in contact with one of our Claims supervisors to explain your coverage further and answer any questions. If you would like a call please let me know by providing your claim and I’ll be sure you do. I apologize again for your previous experience. Thanks!

@swoonnspoon Hi Jess, I’m sorry to hear about your experience and your home. Please DM me your claims number and I’ll have a member of our claims team reach out to you. Thanks!

@LODsqua Hello - I apologize for your experience. I’d love to share with our Claims team so we can better assist you. If you could, please message me your claim number and the best number to contact you. I will be sure you get a call. Thank you!

@SindelFails Hello - I am sorry to hear about your experience. If you could please DM me your name, policy number, and the best number to reach you at. I’ll pass this along to our claims team to get more information for you.

@SecurityFirstFL Nine days later and still no tarp on the roof. No one seems to know why it's not done but, at the same time, no one wants to fix the issue.

We are incredibly thankful and proud to have multiple employees volunteer to be there for our customers after Hurricane Ian. Today we celebrated a few employees who went above and beyond in assisting their peers and customers. Thank you all! #thankyou

@Blaze420ish Hi John, I am sorry to hear about your experience. If you have any questions about your coverage, you can reach out to our CARE team at (877)333-9992 and one of our representatives will happily assist you.

@SecurityFirstFL thinks there going to double our insurance for hurricane premium double non hurricane That’s great news because our roof was damaged bad I was going to repair it my self not anymore congratulations u just cost your company over 50,000 since u want to play games

An insurance village has been set up by Chief Financial Officer Jimmy Patronis and the Florida Department of Financial Services to assist residents with insurance claims and other insurance needs. Details: charlottecountyfl.gov/news/insurance…