Agentforce Service

Most AI agent pilots get stuck in a holding pattern. Circling forever. Never landing. ✈️ @Equinox and @WolverineWW landed theirs in customer service, with real outcomes.  Register for a free session on July 22 to see how.

Three Salesforce experts. Two customers with the numbers to back it up. One event. 🎯 On July 22, go inside how @WolverineWW and @Equinox turned agentic AI into faster resolutions and higher CSAT. Plus, insight from @salesforce leaders, live demos, Q&A, and a free hands-on workshop. Register for free: sforce.co/4wPqSWk

Learn more about Agentforce Contact Center 🤝 WhatsApp Voice: sforce.co/4bpXFc8

Customers aren't looking for another support channel. They want help in ‌conversations they're already having. Agentforce Contact Center now brings @WhatsApp Voice natively into the Service Console ➡️ inbound calls, voice notes, and full CRM context in one system. One platform. Every conversation.

What's the difference between field service orgs that hit their revenue targets and those that don't? 🤔 It's not the AI. It's where they point it. Leaders are targeting revenue,​ including renewal velocity, upsell conversion, and contract expansion. Everyone else is still optimizing for cost reduction. On July 22, leaders from @honeywell and @salesforce will walk through the State of Field Service data​ and show you how Agentforce Field Service and Operations closes that gap. Save your spot: sforce.co/4wIG7QN

Where should you start with agentic AI? The business outcomes already have the answer. 📊 Customer service. It's high-volume, measurable, and fast. CSAT and first contact resolution improve in weeks, not quarters. That's the foundation companies are using to scale AI into marketing and sales. Join us on June 22 for an exclusive virtual event and see the playbook in action: 🎤 @salesforce experts explain the vision. 🏆 Leaders from @Equinox and @WolverineWW share real results. 🛠️ Live demos, hands-on training, and the scaling strategy that's working. This isn't a roadmap session. It's proof. Real companies. Real outcomes. Register for free: sforce.co/44ZK07Y

Sometimes asset health is about more than just uptime. Patrick Dell, Head of Business & Professional Development at Siemens Healthineers, shared how Agentforce Field Service and Operations helps his team stay ahead of maintenance issues so cancer treatments run on schedule. Learn more about proactive and predictive service with Agentforce: sforce.co/3R23Tbq

What separates good AI self-service from great AI self-service? Two pillars most teams underinvest in. @salesforce leader Matt Kravitz built the AI Self-Service Maturity Journey to answer exactly that. It's a 5-pillar framework moving orgs from good to great, where AI actively orchestrates outcomes rather than just answering FAQs. Join Matt on Thursday, July 15, when the Serviceblazer Community will walk through it live. Plus, get a first look at Agentforce Help Agent and a 15-step roadmap to take home. This session won't be recorded. Save your spot: sforce.co/4bt9vlJ

Most field service AI investment still targets cost-cutting. The orgs pulling ahead are targeting revenue. 📈 On July 22, leaders from Honeywell and Salesforce will break down the data behind that shift and explain how Agentforce Field Service and Operations is turning field tech visits into revenue. 📅 Wed, July 22 — 11 a.m. PT / 2 p.m. ET Save your spot: sforce.co/3T8iIJY

Legacy ITSM was built to log problems. Not solve them. Agentforce IT Service was built to solve them. AI agents triage, resolve, and close common requests before a human ever touches the queue. 41% of IT leaders are rolling out AI agents this year. The queue isn't waiting for the rest. See how it works. Get the guide: sforce.co/3Rj9k5M

Agentforce Help Agent goes live in minutes, not months. ⚡ Drag in PDFs, policy docs, product manuals. Point it to your help site URL. It crawls, indexes, and stays current on its own. On July 8, watch the Agentforce Customer Service Portal demo live with @salesforce experts plus @Andersen_US's Chase Zimmer explains what changed in his org after deployment. Save your spot: sforce.co/3T3i0h3

The spotlight's on. Step in. ✨ The Agentforce In Action Challenge is a monthly contest for service professionals who have deployed or prototyped an Agentforce Service Agent — and have the demo to prove it. Show your agent resolving cases end-to-end, coaching reps in real time, or reaching customers before they even know they have a problem. Win an Apple Watch Ultra. Every qualifying entry earns an Agent Codey t-shirt while supplies last. No corporate org needed — Developer Edition orgs are completely valid. Submit your agent: sforce.co/4vJPr72 For full contest details, FAQs, and submission requirements, visit the challenge website: sforce.co/4vJPr72

🚀 New on Trailhead: *Headless 360: Use a Conversation to Build an Agent* For the first time, you can learn to build headlessly on Trailhead through a guided, conversational experience. No complex setup. Just hands-on learning and a badge to prove it. sforce.co/4eUGrEN

The latest Serviceblazer Spotlight just dropped. 📬 Check out what's inside: 🤖 Agentforce Help Agent — deploy once, resolve everywhere, pay per resolution. ⚙️ Contact Center WEM — unified visibility for hybrid workforces. 📊 State of Service: AI Agents Edition — see what 3K leaders learned. This isn't a product newsletter. It's the intel leaders and practitioners use to build the future of service. Subscribe today: sforce.co/4v1NNfO

Outcomes-based pricing for AI agents sounds too good to be true. It's not. Most AI service agents charge you per conversation, whether they resolve anything or not. Agentforce Help Agent flips the model: You pay for outcomes, not activity. Join leaders from @Andersen_US and @salesforce on July 8 and see what that unlocks: ✅ No consumption guesswork ✅ Deploy in minutes, not months ✅ Live PM demo ✅ Real proof Don't miss this session: sforce.co/4oT1Jr5

Most companies take months to deploy AI. ⏳ Agentforce Help Agent does it in minutes. ⚡ Here's what that looks like: Drag in your PDFs, policy docs, and product manuals. Point it to your help site URL. Agentforce crawls it, indexes it, and keeps it current. Test it before customers see it. Ask real questions. Watch it pull from your knowledge base. Validate accuracy. Then deploy one help agent across voice, web, messaging, and portal. No separate integrations. Watch the full World Tour London demo: sforce.co/4ey2l1P

AI pricing can be complicated. 🤔 Tokens. Conversations. API calls. The meter's always running, even when the AI fails. Agentforce Help Agent flips that: You only pay when it resolves the customer's issue. After two years as customer zero with Agentforce on our own help site, we learned what‌ matters: outcomes, not activity. Here's what that looks like: 💰 Pay-per-resolution pricing — pay for success only. ⚡ Minutes to deploy — with guided setup or coding agents. 📞 Cross-channel by default — voice, web, portal, messaging. 🧠 Grounded in your data — connects your knowledge, triggers your workflows. No consumption tracking. No overage fees. Results. That's the price. Learn more about Agentforce Help Agent: sforce.co/4v0fxRU

Your field service team isn't a cost center. It's a profit engine. 💰 @honeywell is capturing $11 million in productivity a year by solving 30% of service calls remotely. @Hologic deployed 600+ field pros with full asset context at every job. The shift? They turned service into asset intelligence. ➡️ Watch this demo: Automated work order estimation that lets your techs quote onsite, where trust is highest. It's one piece of a bigger system — predictive maintenance, unified asset data, and commercial motions built into every service interaction. @salesforce leader Michael Maoz breaks down the complete five-step framework asset-intensive companies are using to turn field service into sustainable revenue: sforce.co/4wcUD3a

One platform. No integrations. No silos. The future of contact centers is hybrid — your WEM needs to be too. Learn more: sforce.co/43VTLDT

Agentforce Contact Center WEM fixes that — built directly into Salesforce with AI, CRM, and every channel unified: 📊 Service Command Center: One dashboard for AI agents and service reps. 📅 Workforce Management: Forecast demand, optimize schedules across your hybrid team. ✅ Quality Management: Evaluate and coach on real interactions, every channel. ⬇️

ICYMI: @salesforce launched Agentforce Contact Center WEM. The only WEM built for AI agents and human reps together. 🎯 Most supervisors watch three disconnected dashboards. Not anymore. 🧵 Watch the full demo: sforce.co/43VTLDT