Agentforce Service

Contact centers struggle to improve customer experiences and lower costs, because AI and CRM are still disconnected. Today, that changes. Introducing Agentforce Contact Center: The only solution that unifies voice, digital channels, CRM data, and AI agents natively in one system. Enable customer self-service at scale, seamless AI-to-human handoffs, and real-time visibility across every interaction. Now, human and AI agents don't just answer questions; they act: 🤖 Smarter Agents: AI that doesn't just chat, but resolves. 🤝 Seamless Handoffs: Complex cases shift from AI to human with ease. 🔓 Voice Intelligence: Unlock the data hidden in voice calls. 🚀 One Workspace: A single source of truth for your entire team. One unified platform. Zero fragmented systems. Drive faster resolutions and more personalized service with unified channels, AI, and data with Agentforce Contact Center: sforce.co/4llRcmt

Hear that? It's the sound of innovation in the field. 📍 Water treatment plants are loud. Safety gloves are on. How do you capture data accurately when you can't stop to type? 😠 The Workdry Group is using Voice to Form from Agentforce Field Service. After the press of one button, a field tech can speak naturally and the form fills itself out. 😄 No constant stopping. No endless typing. No breaking rhythm. Learn more: sforce.co/477XzEa

For too long, the tools we use to serve customers and the tools we use to support our own employees have lived in different worlds. When HR and IT are siloed, the employee experience suffers​ and that hurts the customer experience. Salesforce is changing that narrative. By unifying Enterprise Service Management (ESM) on Agentforce Service, they aren't just launching a new tool; they're creating a single foundation where: 🔹 HR, IT, and customer service share the same data and workflows. 🔹 AI agents resolve internal queries by taking real action across systems. 🔹 Consistency becomes the default, not the exception. Learn more in CX Foundation: sforce.co/4dvE642

If your customer service strategy is still focused on chatbots, you’re already behind. It's time for Agentforce Contact Center, the first agentic contact center. 🙌 See what's got the CCaaS world buzzing in the latest Serviceblazer Spotlight newsletter. 🐝 And get your calendars ready. This edition also has all the info for the upcoming Agentforce World Tour, plus the latest webinar schedule featuring Agentforce Field Service, IT Service, and Self-Service. 📅 Click, read, and subscribe today ⬇️ sforce.co/4cVv5B4

The future of customer service is unified. Explore Agentforce Contact Center: sforce.co/419UNKV

"AI isn't about engineering the right prompt, it's engineering the right context. A lot of the context that matters to us is already in Salesforce." ‌— George Reuter, Compass Working Capital Agentforce Contact Center gives humans and AI the shared context to resolve issues on the first touch and deliver AI-first service. It's the first contact center solution with all channels, including native voice, AI, and CRM in one unified platform for a real-time view of every interaction. Check out the thread below to learn more. 👇

Stop guessing your AI strategy. Start building it at #CNX26. 🚀 Service leaders are heading to Chicago to get hands on with the future of customer engagement. Here's why you should be there: ➡️ Expert-lead sessions: From high-level strategy to technical deep dives. ➡️ Agentforce: See how data-driven agents are scaling personalization. ➡️ Hands-on trainings: Leave with skills, not just slide decks. ⏰ Clock’s ticking; early-bird pricing ends March 18. Save $400 and secure your spot today: sforce.co/4uQMBNB

That's a wrap on @enterprisecon, but Agentforce Contact Center is just getting started. 🚀 The CCaaS world is buzzing over the launch of the only agentic contact center solution that unifies voice, digital channels, CRM data, and AI agents natively in a single system. ➡️ Read all about the big news: sforce.co/4bHFHlV

POV: You just implemented a "state-of-the-art" AI, but your service reps still have to copy-paste data between four different windows. 🫠 Agentforce Contact Center is here to stop the swivel chair service. Join fellow Serviceblazers March 19 for a live session to learn how Salesforce's new agentic contact center natively unifies voice, digital channels, CRM data, and AI agents into a single platform. This is a live community discussion that won't be recorded. Save your spot today: sforce.co/4sIxnYW

The secret to driving AI agent ROI goes beyond the LLM; it's about the full user experience. Modern portals struggle with AI agent adoption because they're a siloed window, rather than an integrated solution. Join us March 19 to learn why your self-service AI isn't paying off yet and how to fix it. Bonus: See it in action. We’re doing a live product demo and a deep dive into the roadmap. Save your spot: sforce.co/4dgGOu2

Consider the CCaaS game changed. 💡 ICYMI: Agentforce Contact Center is here, and it unifies CRM channels and AI natively to deliver the effortless support experiences that customers expect. Check out this demo and learn how to: ✅ Enable smarter agents across every channel. ✅ Create seamless handoffs with intelligent routing. ✅ Unlock the value of your data. ✅ Bring everyone together in one workspace. Discover how Agentforce Contact Center decreases average handle time, while increasing first-touch resolution and customer satisfaction: sforce.co/4sM8wDH

"Pretty powerful stuff." 🚀 Watch Gautam Vasudev, SVP, Agentforce Contact Center, and Annie Weinberger, Agentforce Service CMO, dig into the benefits of the first agentic contact center while onsite at @enterprisecon. Learn more about the brand new, AI-powered Agentforce Contact Center: sforce.co/3P2pNKc

Welcome Agentforce CCaaS: AI, CRM, Voice, ITSM, Field Service for unified success. 🚀 #Agentforce

Today, Salesforce introduced Agentforce Contact Center, which unifies voice, digital channels, CRM data, and AI agents natively in a single system. This eliminates context gaps, tool switching, and data siloes to improve customer satisfaction. salesforce.com/news/stories/a…

Agentforce Contact Center is built different. Voice, CRM, digital channels, and AI agents — one platform, no patchwork.

Stop asking your customers for surveys. 🛑 Nobody wants to fill out a 10-minute form. They want to be heard. 🗣️ If your feedback strategy doesn't include partial survey capturing and AI-generated context, you’re just collecting noise. Agentforce has turned ‌'survey builder' into a thing of the past with Feedback Management. Would you rather have 100 partial responses or 10 completed ones? Check out this demo and learn more: sforce.co/4bx4JEe

Legacy ITSM systems are rigid, ticket-obsessed, and expensive. They force manual workflows on a real-time world. Agentic IT service is the pivot. We aren’t replacing the IT architect; we’re offloading the high-volume friction that creates technical drag. Agentforce IT Service uses a real-time data layer to resolve requests before a human ever sees a notification. It’s the end of the "messy middle" as we know it. See how Agentforce IT Service SVP & GM @smuddu and @salesforce are reshaping IT service in this @WSJ feature: sforce.co/4aVWQbr

Vegas, baby! Agentforce Service is heading to @enterprisecon, March 10-12, in Las Vegas. Stop by booth 619 to meet with @salesforce experts and get hands on with demos. Check out these must-see sessions: 🔹 "The Real ROI of AI: Unpacking the Business Cases That Pay Off" event keynote with Agentforce Service EVP & GM Kishan Chetan. 🔹 "Beyond the Integration Gap: Why Contact Center AI Needs Unified Data to Work" with Salesforce leaders Lauren Warrington and Neil Armstrong. 🔹 "Understanding the Opportunities and Risks of Agent-to-Agent Communications" — an analyst panel that also features Salesforce VP of Product Management Ashish Seth. Discover the future of CCaaS at #EnterpriseConnect: sforce.co/47qXg7f

"For any trade or field service business, it's the way to go." The Grout Guy — specialists in regrouting, waterproofing, and tiling — grew 40% year-over-year with the help of Agentforce Field Service. ⚡ Work orders that took 2 days to process now take 2 minutes. 👷 Grew from 30 field techs to 130 in just 3 years. ⏱️ Saved 20+ hours a week in manual data entry. 🤖 New Agentforce Scheduling agent (Groutie) lets customers book their own inspections, 24/7. Check out their full story: sforce.co/4coC4SQ

The #CNX26 Call for Participation is open. 📣 Submit your session idea for the chance to present it on stage at Connections. We're looking for Serviceblazers who are redefining the customer experience. Do you have ‌expertise in: ✅ The evolving impact of how AI agents are transforming the support desk. ✅ New tips and tricks for faster resolution and innovative ways to deflect cases. ✅ Strategies for efficiently managing techs in the field. ✅ Using Agentforce HR and IT Service to help your team and delight employees. ✅ Anything that would help a fellow service leader level up. Get more details and start your application here: sforce.co/4rrnBKy