SheIn_Help

@79hT Hello there. Sorry to say in order to protect customer information security, please contact us by personal direct message here with your registered email&phone number and your details problem so that we can check it for you. :cherry_blossom

@SheIn_Help I placed an order on 07/09/2018 Last saturday I found an update that my order already delivered.. But i didn't receive any thing.. I need my order to be delivered to me.. Or return my money.. FYI: I paid extra fees for shipping insurance.

@Kermit1986Holly Hello there, you can see more logistic information via shein.com/Shipping-Info-…. Any question, you might as well contact our Customer Service via Mobile user: m.shein.com/user/support. Computer user: shein.com/contact-us.html, and we' ll contact you within 24 h.

@SheIn_Help hiya. What is your usual shipping time? I didn't even check before I placed my order

@logicdepression Hello there. Sorry to say in order to protect customer information security, please contact us by personal direct message here with your registered email&phone number and your details problem so that we can check it for you. :cherry_blossom

@Micha_Alvez Hi there, I fully understand your anxiety about your parcel. Your order has already been shipped out. The latest tracking info: 2018-09-16 23:22:06 United Arab Emirates Arrived at Local Courier Facility The tracking number is 34176190045823 , you can check it ...

@SheIn_official @Shein_help your customer support is TERRIBLE! Will I get a response this year?

@DoubleDee_8 Hi there, sorry for keeping you wait so long. I have helped you check the detailed information and found your orderXHA34556 has been shipped. I could not help you cancel the order in this status. Would you mind returning items after receiving them? We do apologize...

@Micha_Alvez Hi there, Sorry for keeping you wait so long. May I know your order number so that I could help you check the detailed information? Thanks for your support and understanding!

@foziak98 Hi there, yes,of course. If you pay for the shipping insurance, you will get once free returning chance without any postage. You can also check here for this information which we have stated in the return policy: shein.com/Return-Policy-… Have a nice day!

@SheIn_Help hi, does the shipping insurance cover returns? I’ve read on a few website that if you pay the shipping insurance you get free returns and exchanges and don’t have to pay for the postage? Is that correct? I can’t find anything on the website?

@AliceClareD Hi there, we apologize for the inconvenience this has caused, as our sizes are not standard US or UK, we provide a sizing chart for each item, for your reference when purchasing, in hopes to make it easier for you next time:) Would you mind returning the unfit ite...

@SheIn_Help hi how do I go about swapping an item for a different size? I don't have original packaging unfortunately. Thanks.

@EllenDuncanson Hello there. Sorry to say in order to protect customer information security, please contact our Customer Service via Mobile user: m.shein.com/user/support Computer user: shein.com/contact-us.html, and we 'll contact you within 24 h. 🌸

@iShilpiSonia Hey in order to ensure your information security, please cancel your order before shipping in My Order when you login in your account then the money will be back to you automatic. Any question, please contact our Customer Service and we'll back to you within 24 h.

@stanley_nat Hello there. Sorry to say in order to protect customer information security, please contact us by personal direct message here with your registered email&phone number and your details problem so that we can check it for you. :cherry_blossom

@SheIn_Help please can you help, I'm trying to upload a receipt showing my return to you but it won't load and it's telling me to contact customer services but I can't seem to find a number on the website to talk to anyone!!

@AbiYSoyYo Hello there. Sorry to say in order to protect customer information security, please contact our Customer Service via Mobile user: m.shein.com/user/support Computer user: shein.com/contact-us.html, and we 'll contact you within 24 h. 🌸

@chandangraphy Hello there. Sorry to say in order to protect customer information security, please contact us by personal direct message here with your registered email&phone number and your details problem so that we can check it for you. :cherry_blossom

@Reem_Hazmi Hello there. Sorry to say could you please contact our Customer Service for more help? Mobile user: m.shein.com/user/support Computer user: shein.com/contact-us.html, and we 'll contact you within 24 h. 🌸

@SheIn_Help I have been waiting my shipment for along time. It’s the fifth week now!!!! And no one called me , is this the way that you deal with your customers!!!!! Poor service

For app users, you can raise tickets by following steps👇

@ajaymirchandani Hello there. Sorry to say in order to protect customer information security, please contact us by personal direct message here with your registered email&phone number and your details problem so that we can check it for you. :cherry_blossom

@SheIn_official It's been more than 4 days since I paid for my order, and the items have not yet been shipped. I was asked to cancel some times due to high shipping costs, when in fact I was promised free shipping on orders over Rp 450,000. @SheIn_Help super miffed!

@Questions39 Hello there. Sorry to say in order to protect customer information security, please contact our Customer Service via Phone user: m.shein.com/ar/user/support Computer user：ar.shein.com/contact-us.html and we 'll contact you within 24 h. 🌸

@SheIn_Help hey, the code is 30% then the discount will should to be 202 not 114

@chodom122 Hello there, for your order PZP33530, we have canceled it for you. By the way, you can cancel it in My Order before shipping when you login in your account . Any question, please contact our Customer Service m.shein.com/user/support for more help. 🌸

@wateenalp Hello there. Sorry to say in order to protect customer information security, please contact our Customer Service via Mobile user: m.shein.com/user/support Computer user: shein.com/contact-us.html, and we 'll contact you within 24 h. 🌸

@SheIn_Help Hi i want to make sure that my order is comforted YBA33542 ?

@Verity_Anderson Hello there. Sorry to say in order to protect customer information security, please contact our Customer Service via Mobile user: m.shein.com/user/support Computer user: shein.com/contact-us.html, and we 'll contact you within 24 h. 🌸

@SheIn_Help I’d like to purchase a variety of bikinis from you but I’ve never ordered from you so have no idea if they’ll fit. Your returns policy says you cannot return any swimwear?! I wanted to check this before purchasing as it seems bizarre for an online shop...

@LSCSIIL Hello there. Sorry to say in order to protect customer information security, please contact our Customer Service via Mobile user: m.shein.com/user/support Computer user: shein.com/contact-us.html, and we 'll contact you within 24 h. 🌸

@SheIn_Help I just got my package and the swimwear came ripped??????????????