Shelley Reid

@TicketmasterUK what a poor customer experience! Your chat line cannot help, you don’t respond on email and you don’t take phone calls. Please can someone actually help escalate my case!! #poorcustomerservice

@EmiratesSupport I also can only assume this shambles of an arrangement is not fully agreed as your online policies for Gold members are not updated, or not advised to be updated #poorcustomerservice

@ShellinDubai Hi Shelley, I’m sorry to know you didn't have a pleasant experience with us. I'd recommend you share your thoughts and feedback with our Customer Relations team using this link bit.ly/2CRMc86. Thanks.

@emirates please sort your new check in system out at #DXB! The signage is either incorrect or non-existent, and now as a #Goldmember I am queued for 30 minutes trying to check in!

@EmiratesSupport @emirates don’t worry, I am sure you will be hearing from both myself and the other 50 very angry people in the queue currently

@EmaarCares Thanks @EmaarCares looking forward to hearing from you

@ShellinDubai Thank you for tweeting us, Shelley. We’re sorry to hear this. Please allow us to look into the matter and we shall await your contact and booking details here: twitter.com/messages/compo…

@RoveHotels @emaardubai so disappointed with your booking system! Booked on the #flashsale and your change/ cancellation policy only says booking can be changed to to 2pm on day of arrival. I’ve called to change a booking for Saturday to another date within the same date range

As the flashsale, only to be told that it will in-cure a rates difference, which happens to be 3 times the original price. Absolutely unacceptable, your stated policy says nothing about it and you’ve now lost my loyal business! #ripoff #flashsale #rovehotel

@Sxollie thanks for resolving previous delivery issue, now received in time for an excellent weekend ahead!

@MMI_Dubai @BOCADubai @Ratters3105

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@TheDubaiDivots @emirates @EmiratesSupport Thanks, I was more hoping @emirates @EmiratesSupport would sort their phone lines out

@ShellinDubai @emirates Try @EmiratesSupport or visit the Travel Hub on Jumeirah Beach Road, not ideal I know.

@emirates your call centre number has been continuously busy over past 24 hours and just disconnects - how do we get in touch to change a flight booking?

🍻Mega Competition Time!🍻 We are opening a @BrewDog bar in Las Vegas! Retweet for the chance to win an amazing 4 day trip to Las Vegas for the official opening for you and a friend. 3 lucky winners will be picked at random 🙂

تمت المهمة بنجاح Mission Accomplished #العرب_إلى_المريخ

@TonyChocolonely so happy to finally found you stocked in #Dubai! Day totally made!

Parents: WhatsApp groups are not a reliable source of news, just like nuggets are not a reliable source of chicken. For news you can trust, check official sites only or "chicken" with us 🐔🙈 #NewDaysNewWays

@ShopandShip still no way to get in contact with you apart from social media, yet you don’t respond to any messages? #badcustomerservice

@ShopandShip apparently the only way to contact you for customer service is through social media... are you planning on responding at any point?

@ShopandShip I have a package which is not appearing in my account and Hermès says it has been delivered, can you help please?