Andrea Shepherd

@IHGOneRewards Have done - no luck - I haven’t used IHG in a year so I have lost all the points I had been saving for many years ☹️

@ShepherdAC Hello, Andrea. Can you send us a DM on Instagram ihg.co/6012BBE5BQ or Facebook ihg.co/6013BBE5Bv so we can look into this? twitter.com/messages/compo…

@IHGOneRewards hi, just gone on to book a city break at the intercontinental Madrid and have seen my 63000 points that I have saved over the year have gone down to zero!!

@whippetchariots @MaltesersUK Us too!!

@MaltesersUK well this was a bit sad. Our Easter egg was completely missing the pack of Maltesers promised to be within.

@MaltesersUK just opened our Malteser egg 😊 no maltesers in it 😭 x

@TicketmasterCS Excellent customer service - thank you. Albert Hall instead!

@ShepherdAC Hi, please see our DM for assistance connecting with our team. Thanks!

Singer-songwriter Daryl Hall is launching his 2025 touring slate with a series of UK dates, including his first ever headline show at London's The Royal Albert Hall. Tickets on sale now >> bit.ly/3ClC9ab

@lucymitv Proost or Owens - both in Urmston x

Any thoughts on the best Sunday Sunday roast in North West? All suggestions very welcome #sundayroast #sundaylunch #sunday #Manchester #Liverpool #Cheshire #Lancashire & all those other fab places in Granadaland?

What a wonderful night at @TastCatala

@seetickets Good morning. I did that at 16:18 yesterday. Thank you.

@ShepherdAC Morning Andrea, can you DM your postcode and email so we can try and track the order. CRL

@seetickets i have just bought 2 tickets for Heaven 17 May 2025. Money has come out of my account but I have had no kind of confirmation. Please advise. I have no reference number

@seetickets Hi, its not in either. I have checked my account with you and last purchase was 2022. The money has definitely been debited.

@ShepherdAC Hi Andrea, check your junk folder, if it isnt there, can you DM your email and postcode so we can see if order was successful. CRL

@hillarysblinds I emailed with photos (as req.) in Jan. within 2 year guarantee - blind had stopped opening. No response. Then on line consultat. in Jul. with another promise we would be contacted. Heard nothing. Now told there will be £48 call out fee cos out of guarantee.

@RobertLindsay We are thinking about you all. Rest in perfect peace beautiful Lola❤️

Thank you all for your love and support. Lola is now at rest and free from pain. Her life with us has been so joyous but the hardest thing about it was saying goodbye. Our hearts are broken but they will heal with the love we shared with her❤️

@RobertLindsay We lost our Lola, 3 weeks prior to being 15, last year - it was one of the worse pains - and we miss her so much. You never want to let them go. Unconditional love. We had an 18 month overlap with Aubrey and Lola. Thinking about you all ❤️

My beautiful Lola has a terminal illness so we took her home to give her love and comfort but she is so confused and won’t eat. Still wags her tail when we hold her but her time is near.The decision is horrendous for all of us but I’m sure she’ll let us know❤️

@PamAyres It is perfect 👏

Today’s effort from my garden.

@ButternutBox no better advert 🤣😇❤️😁 x

@ButternutBox Aubrey guarding her favourite food 🤩

@ThorneKaren Aww we had a Shih Tzu called Bertie 💙 so gorgeous xx

@nationalrailenq Thank you - that’s so helpful

@ShepherdAC With your current ticket you will be able to travel on the previous or the next available train service from the same train company. However, if you do this you will not be able to get a full refund.

@nationalrailenq our train to Manchester from London is cancelled do we get a refund?

@nationalrailenq Thank you Adam, do we book an alternative journey now or do we use the existing ticket?

@ShepherdAC Hi Andrea, Adam here. You can make a claim for a refund via your point of purchase. Apologies for the cancelled service.