Shipt

@Keiazqnk Hi Keia! We sincerely apologize for this negative experience. So that we can take a look into this for you, please send us a DM with the email and order number associated with your inquiry. We look forward to providing assistance! Thank you!

@Shipt your driver stole my groceries and still hasn’t closed out my delivery so my refund can be processed. What’s up?

@stuffthatsurvi1 We're sorry for the inconvenience this has caused! Please DM us your order number and we would be happy to look into this for you.

@Shipt is such trash. Bringing my target order, I have to run before it arrives. I leave a giant insulated bag outside full of ice with a sign asking them to put my milk in it with an additional cash tip. Nope, leave my milk out in the 92° Georgia heat. 🖕🏼

@_LadyAries Unfortunately, The Social Media Team does not have access to additional information and is unable to provide further assistance reactivating you. If you have further questions about account status or access, please email appeals@shipt.com. We wish you all the best. 💜

@LumpyBumpyLarsa We appreciate your feedback! We will pass it a long to the right team! Thank you. 💜

@Shipt thank you for finally having our backs on when a customer rates 1 or 2 stars and we’ve delivered on time, the order was accurate and we provided communication. We deserve an explanation for 1 or 2 stars. This is an important step forward to prevent refund fraud.

@Laris_143 Hi Larissa! We're so sorry about this experience. Can you send us a Dm with your email? We would love to take a look into this for you 💜

Sorry husband…Nothing says “Happy Birthday” like having your cake delivered looking like it lost a fight. Thanks, @Shipt. 🎂😒 Careless handling completely ruined it. Really disappointed.

@Frog521987 We are so sorry about the experience you had with us! Do you mind sending us a DM with details and the email associated with your account? We would love to look into this for you!

@Shipt @Target why do I pay for shipping it if two days in a row I get messages that they have to push my delivery back. yesterday I had to cancel them And now today is the same thing. And for those out there saying I’m lazy -no I had surgery. I can’t lift things for 4 weeks

@BuffalosDahl Hello, we are sorry to hear this. Please, send us a DM with your email address and further explanation for the problem you are experiencing. Include any screenshots of the error in the app and we would be happy to look into this for you. We appreciate your patience.💜

Been a member of @shipt for 5 days, and the app/website hasnt work for 3 of them.

@jessi_2nyc We apologize for the inconvenience you have experienced! Please DM us the email address on your account and we can look into this for you.

@Shipt why offer delivery times when you don’t have anyone available to deliver the order? @Target do better for your customers and use a company that is actually capable of doing what they promise!

@Kerri16101367 Hi Kerri! We are so sorry about the experience you had with us! Do you mind sending us your order number and the email associated with your account? We would love to look into this for you!

@Shipt @Target Time to overhaul your system if the delivery people can get it done on time the way it’s currently set up.

@LumpyBumpyLarsa Hello, If you’ve provided an excellent member experience but your average rating does not reflect this, you may fill out the Rating Forgiveness Request Form located here in our Shopper Hub: shoppers.shipt.com/stat-forgivene…. Please note that excessive requests may not be reviewed. 💜

@Shipt why are people allowed to fraudulently rate shoppers 2 stars and not required to state the reason why? Especially when all orders were accurate and on time. Y’all allow customers to take it out on shoppers when something is out of stock which is beyond our control.

@SPon_23567 We are so sorry about the experience you had with us! Do you mind sending us a DM with details and the email associated with your account? We would love to look into this for you!

Hey @Shipt I would like to have words about my most recent delivery. They left everything at the back door which does not have a way of being propped open or unlocked. I had to have my cancer recovering roommate bring in the groceries because of my injured back and leg.

@Meredejoie Hello, we are sorry to hear this! Send us a DM with more details and we can assist you! 💜

@jessdossuntos Hi Jess! We are so sorry to hear you are having issues. Feel free to send us a DM with the email on your account and a screenshot of the error message you are receiving so that we can look into this for you. 💜

@Shipt the app is not letting me sign in and my password is correct. It’s something wrong with the app on iOS. I tried on multiple web browsers and I was only able to get in one time, but it would never work on the app.

@AnakristinaSan5 Hello, we are sorry to hear this. Orders may be subject to delay. Please send us a DM with your email address and a summary of what happened over the phone. We can have someone look into this. We apologize for the inconvenience and appreciate your patience. 💜

@Shipt twice you are pushing back my delivery. Zero customer service when you call. @Target this is ridiculous!!!

@JovEnzo913 Hello, we are sorry to hear this. Please contact support at 2055022500 and they will assist you with the form to locate and get access to your account. 💜

@SMB_Attorney @Shipt I remember making an account with you guys a while back and I couldn’t figure out my login details. Probably a proxy email I forgot about. How can I restore my account that has my name attached and last I got notified is that it was ready for use. Need guidance

PSA: If you need last-minute long distance flower delivery today, don’t go to the flower sites, they’ll be overpriced and without availability. Use Shipt or Publix delivery for flowers! The shopper will even write your name in the card. The shoppers enjoy doing it, too!

@potts_the_great Hello, we apologize for the inconvenience. Please send us a DM with your email address and the troubleshooting steps they had you perform. We appreciate your patience. 💜

@chewonthis_ We are so sorry about the experience you had with us! Do you mind sending us a DM with details and the email associated with your account? We would love to look into this for you!

It really annoys me when @Shipt and @Target play with my order. I order at 7:00 pm and picked for my order to be delivered between the hours of 9 and 10 and I get a text at 9:15 it’s going to be delivered tomorrow at 9:00 and there were things in the order that Dreux needed 😒

@MachikoMalandro The account associated with the information you provided was never active. If you have another account that you were using, please submit this form forms-prod2.sprinklr.com/guided-workflo… or email shopperpay@shipt.com with the correct account information for further assistance.

@30rdsAttATime Hello, we apologize for the inconvenience. All orders are subject to delay. If a delivery time is inconvenient, you can always change it in the app or contact support at 205-502-2500. Please, send this to DM with your email address and we can take a look at the order.💜

Hey @Shipt what’s the point of picking a delivery time if every order you change it after the fact? Get your shit together

@MachikoMalandro We apologize for the inconvenience this has caused! Please DM us the email address on your account and we can look into this for you.