SimpliSafe

@buffettattitude Hey there! The discount is applied after the purchase sorry for the confusion. If you'd like for us to confirm a discount is applied to your account please feel free to send us a DM.

@SimpliSafe HORRIBLE service. Sent me 4 emails and texts re: Special monitoring price for 3 months 'Ends today'. The link doesn't give discount only full price. CHAT useless. Customer service had NO idea of special.

@Kay1Rookie Wow that's cold! It's safe to say extreme cold such as -10° to -40° would negatively impact the camera especially the battery inside.

@SimpliSafe Oh wow, hello!! I've been thinking about trying you guys out but ive read that your outdoor cameras operate best in temperatures above -4°F. Where i live frequently gets a lot colder than that in the winter (~ -10° to -40°). Would this negatively effect your cameras? Thanks😊

I just came home to this note sitting on a chair in the middle of my living room. No I dont have a blue truck, yes I live alone, and no i have no idea who Joe or Tonya are. Sir, how did you get into my house😭😭

@Kay1Rookie @cosilobene_jotu @ibyshire A random note in your home is super creepy! Let us know if we can help in any way 🔒

@cosilobene_jotu @ibyshire @SimpliSafe I ordered a few outdoor cameras tonight but I didnt even think about an alarm system! Im totally going to look into that, i'll take as much extra security I can get😅

@ric_cohen Hi Richard! An unexpected Base Station email is definitely worth looking into. Please send us a DM when you have a moment so we can securely gather your information and help you out. x.com/messages/compo…

@SimpliSafe - why have you dispatched me yet another new base station? I only changed my current one 5/6 weeks ago. Please DM me so we can discuss - thanks

@theparkernathan Hey there thanks for bringing this to our attention! We'd love to take a look and guide you on next steps. Please send us a DM.

@SimpliSafe I have one entry sensor that is knocking itself offline daily. Replaced the battery and even replaced the sensor. Still having the issue. Other entry sensors are OK. What else should I do to troubleshoot?

@snappakazoo Also please rest assured that in the event of an emergency the sirens will sound across the entire system, but it will be localized to the sensor that was triggered. support.simplisafe.com/articles/alarm…

@snappakazoo Hey there @snappakazoo Our detectors are not that "type". If your building requires an interconnected system we recommend our Smoke & Carbon Monoxide Alarm Listener to ensure you are connected to our monitoring services in the event of an emergency. bit.ly/3T7EduF

@SimpliSafe I was surprised to learn that my SimpliSafe smoke/CO detectors are NOT interconnected. So if one goes off, they don’t all go off. This seems a safety issue. Failed fire inspection because of this and now replacing SimpliSafe detectors. Any plans to add??

@BROserade If the police show up after entering a PIN, it could be because the red panic button on top of the keypad was pressed, or a duress PIN was entered. Both are SOS signals that immediately alert first responders. Terribly sorry about your rough night we hope your Friday is better.

Hey @SimpliSafe when your systems tell me my keypad isn't working and then I try to fix it and it sets off a panic alarm when I enter my PIN, maybe don't still immediately call the police even though I instantly canceled the alarm. I have had a nightmare of a night.

@pettis_addison Hey Addison thank you so much for brining this to our attention. We'd be happy to hear more about this incident. Please send us a DM when you can.

@SimpliSafe I just found out the company I have loved and recommended to customers was overcharging me. $482.79 when asked for a refund said 'we owe you but won't pay more than 33%' Sad.

Did you know June is National Safety Month? We’d like to take this opportunity to thank the millions of customers who trust us to keep them safe every day as we pursue our mission to keep every home secure. #homesecurity #customerservice

You can now grab SimpliSafe at Walmart! 🛒🔐 Home security just got a lot more accessible - in stores and online now. Read more: prnewswire.com/news-releases/…

@LeslieMcArno Hey Leslie send us a DM we'd love to see where the disconnect it and help resolve it!

@SimpliSafe my sister raved about SimpliSafe and sent me a referral link so I signed up. I admit that I love it, but now you’re refusing to give her the referral bonus. Why won’t you honor this? She’s been a champion of yours. We bought it through her link. Why not make it right?

@cdonahue17 Hi Christine, ninety minutes on hold on top of the weeks leading up to today is a lot to carry and understandably exhausting on your part, and we hear how defeating that has felt. Please DM us so we can get your account and contact information safely. The SimpliSafe Team

@SimpliSafe I am writing to express my deep frustration with the customer service I have received from SimpliSafe. I have never experienced such poor customer support from any company, and I hope you can help resolve what should have been a simple issue. When I switched my security service from Cox to SimpliSafe, I was promised a $100 gift card as part of the promotion. Despite spending hours on the phone over multiple calls, no one has been able or willing to help me receive the gift card that was promised. At one point, I even asked if SimpliSafe would simply apply a $100 credit to my account so we could put this issue behind us. That request was denied. I was told my case would be escalated, but I never received a follow-up from anyone. To make matters worse, one of my security cameras has now been out of service for days. Because of my previous experiences with your customer service team, I dreaded calling again. Unfortunately, my concerns were justified. Today alone, I have been transferred from one representative to another and have spent over an hour on hold without getting any meaningful assistance. As a customer, I feel completely defeated. I chose SimpliSafe expecting reliable security and quality customer service. Instead, I have spent countless hours trying to resolve issues that should have been handled long ago. I am asking for your assistance in resolving the following: •Honor the promised $100 gift card, or alternatively provide a $100 credit to my account. •Ensure my camera issue is resolved immediately. •Review the handling of my case so that other customers do not have to endure the same experience. I would appreciate someone from your executive customer relations team contacting me promptly to bring this matter to a fair resolution. Thank you for your time and attention. I look forward to hearing from you soon. Sincerely, Christine Donahue
 PS - I am still on hold! 90 minutes and counting

@DavidShaker274 Hey there David! Feel free to send us a DM if you have any questions.

@SimpliSafe Does anyone monitor this account?

As you may have seen, there was a widespread internet outage that impacted much of the U.S. yesterday. Our services, monitoring, and features are functioning normally, though you may encounter longer wait times when trying to reach a live agent.

@vikashyadav3 Hi Vic, To clarify, the micro-USB port on the back of the Video Doorbell Pro does not charge the device for normal operation. The doorbell is designed to be powered by a compatible hardwired doorbell system (8–24 VAC) the USB port is intended for setup and diagnostic purposes. x.com/messages/compo…

Very disappointed with @SimpliSafe support. A simple question: does plugging a charger into the charging port on the back of the Doorbell Pro charge the battery? After 1 hr & 40 minutes with customer service, I still do not have an answer. That is unacceptable. A customer lost👏🏻

@Disenchanted63 @ADT Whenever you are ready to chat our DMs are open! Please don't hesitate to reach out and we can set up a call to get your home secure. 🔒

Day Three: The @ADT saga continues. We no longer feel safe in our own home. Two offers to send a tech to reinstall the system free of charge is not enough. I’m not interested. Promises made - promises broken. It works both ways. Considering alternatives, possibly @SimpliSafe.

@TheHerdHouse This is the best thing we've ever seen.

barry: lolz. I’m already in the house. #TimeToCrime @SimpliSafe

@theodoulouchris @Simplisafe_UK Hey Chris! Terribly sorry to hear about this. When moving off of a plan such as your previous plan to a plan with no camera features the advisement should have been to have you download any footage you wanted to maintain. We'd be happy to help fix this for you please send us a DM

Warning if you use @SimpliSafe @Simplisafe_UK If you change subscription tier, they instantly WIPE your video history. I fully paid for the service when it was recorded. Deleting a customer's security data with NO warning is absolute cowboy behavior. Disgusting #SimpliSafe #Alarm

@peace4bliss That is nerve wracking! We hope everything is ok, please reach out if you need anything at all.

This guy thought it was okay to open our gate, stroll through, peek in our windows, and walk away. Big mistake. Arizona is a stand-your-ground state.

@chiefpenguin18 Hey Sean! Using the Solar Panel shouldn’t affect motion events after dark. We’d love to look into this further. Could you please send us a DM with more details?

@SimpliSafe My outdoor camera has a full battery, and excellent connection. Yet, I cannot view the live feed and miss any motion events after dark. I am using a solar panel, is that the issue?