SimpliSafe

Hooman Shahidi, Chief Product Officer at @SimpliSafe, says the company’s product works so efficiently because it is proactive instead of reactive. Watch more from Variety's True Crime Summit: Variety.com/TrueCrime

@ifiona1036 @Variety You can also follow us on our social media accounts, we regularly share real security footage that our customers submit to us with permission to share.

Hooman Shahidi nailed it! @SimpliSafe shifting to proactive AI that stops threats before they escalate – instead of just reacting – is revolutionary. At the True Crime Summit this message hits different because it actually prevents the stories we usually cover after the fact. What’s one real case where your system already stepped in and averted disaster? @SimpliSafe

@ifiona1036 @Variety Thanks for the kind words, Carlos! We really believe in the power behind proactive protection. You can see some of the real security footage from cases where our services prevented crime, played at the time stamp on this link: youtu.be/0ATahPlVk_k?si…

@erinmc25 Thank you so much for bringing this to our attention. Please send us a DM at your earliest convenience. This is not something we take lightly and would like to get to the bottom of it as soon as possible.

@SimpliSafe alarm went off last night, we hit the Help button. No monitoring call, we ended up having to call police. When I called today agent said “I wasn’t on last night so don’t know what happened”. Asked to talk to manager and he was too busy. WTH

@SWFanMan We regret to learn that your recent call did not meet our expectations, Travis. Should you require to update your payment method(s) in the future, please refer to the instructions provided on this link: simplisafe.support/40pZn7E

@SimpliSafe for an online security system to have zero ability for users to add or edit their payment card info, you should be embarrassed. And the phone agent tried to befuddle me with IT lingo as to why it wasn’t working instead of just admitting the system wasn’t working.🤬

@Maninthestix Good save!

Watch your step out there folks! @SimpliSafe

@tojoski Hey there, Joseph. Thank you so much for reaching out and letting us know about the hurdles you are experiencing with your cameras. Please feel free to send a DM, so we may investigate further with troubleshooting.

@SimpliSafe Your cameras are useless. They continue to send motion alerts despite being set multiple times to only do so when the system is armed. Free was too much for this stupid thing. How is this still an issue?

Going to SXSW? Register today for Variety's True Crime Summit featuring a conversation with @SimpliSafe Chief Product Officer Hooman Shahidi. Open to all SXSW badgeholders. March 13 | Assembly Hall See the full lineup & RSVP here: Variety.com/TrueCrime

@bearfflover That's amazing news! Water damage is a serious matter, and we're so happy we could step in before things got worse. We're happy to hear everyone is okay.

@SimpliSafe thank you! The water sensor in my basement actively caught my hot water heater leak very early on! Saved thousands in possible damages! :)

@David12485536 Hey there, David! Here are the instructions on how to delete the credit card from your account using the SimpliSafe App. spr.ly/6013h2nBN

@SimpliSafe It's BS that I can add as many credit cards as I want, but I cannot delete one on the app. Nobody wants to have all their formation exposed if they are hacked. I have to call to have one deleted? Maybe I'll just call and delete them both and start using my old system.

As you may have seen, there was a widespread internet outage that impacted much of the U.S. yesterday. Our services, monitoring, and features are functioning normally, though you may encounter longer wait times when trying to reach a live agent.

@Naiari897 Good morning, Kathy. Thank you so much for bringing this to our attention. Please send us a DM at your earliest convenience, so we may investigate what has happened.

@SimpliSafe can you tell me why my house was broken into at 3:30 this morning and no one called the police despite not being able to contact me? I thought your mission is to “Make every home secure.“ Well you failed to meet your mission!

@VorugantiDC Hello Dinish, thank you for bringing this to our attention. Please send us a DM with more details, so we may assist.

@SimpliSafe horrible support from ontech installation. Need immediate assistance. They were not helpful, unable to install camera system, invoice paid in full. Been three months now. Poor collaboration with Simplisafe

@jimbradshaw4 Hey Jim, it sure does! The Core Monitoring plan includes cloud storage for all of your cameras, no matter when you add them. simplisafe.support/3ZCHqSW

@SimpliSafe I have your monthly subscription for $30. If I install one of your doorbells, does that $30 cover cloud recording for the bell too?

@javier_alexey Thank you so much for bringing this to our attention! Please send us a DM at your earliest convience so we may make this right for you.

@SimpliSafe I just bought my home and it came with a SimpliSafe system, when I was setting it up and came back I noticed it had caught on fire. Customer support told me to buy a new one with 10 percent off. NOT COOL! Need a real person to make this right!

@HillbillyPlato @aakashgupta Hi, there! We'd like to take this opportunity to emphasize our commitment to our customer's privacy. Our CEO, Hilary Schneider recently shared a post elaborating on this message. Our privacy policy is also available to read anytime on our website. linkedin.com/posts/hilarysc…

@aakashgupta @SimpliSafe - you guys in on anything like this nonsense?

Ring paid somewhere between $8 and $10 million for a 30-second Super Bowl spot to tell 120 million viewers that their cameras now scan neighborhoods using AI. The math is wild. Ring has roughly 20 million devices in American homes. Search Party is enabled by default. The opt-out rate on default settings in consumer tech is historically around 5%. So approximately 19 million cameras are now running AI pattern matching on anything that moves past your front door. Today the target is dogs. The same infrastructure already handles “Familiar Faces,” which builds biometric profiles of every person your camera sees, whether they know about it or not. Ring settled with the FTC for $5.8 million after employees had unrestricted access to customers’ bedroom and bathroom footage for years. They’re now partnered with Flock Safety, which routes footage to local law enforcement. ICE has accessed Flock data through local police departments acting as intermediaries. Senator Markey’s investigation found Ring’s privacy protections only apply to device owners. If you’re a neighbor, a delivery driver, a passerby, you have no rights and no recourse. This tells you everything about Amazon’s actual product. The customer paid for the camera. The customer pays the electricity. The customer pays the $3.99/month subscription. And Amazon gets a surveillance grid that would cost tens of billions to build from scratch, with an AI layer activated by default, and a law enforcement pipeline already connected. They wrapped all of that in a lost puppy commercial because that’s the only version of this story anyone would willingly opt into.

@colecubelic That's some BS... literally. Good neighbor rule # 3 is to clean up after your dog, but good security system rule # 1 is to work properly. We'd love to keep an eye out for you with our Active Guard Outdoor Monitoring service!

In the driveway? Basically inside 3pt range with basketball goal right there!! @ADT cameras fail again not getting this. Taking all surveillance suggestions to switch immediately. Who the hell are we?!?!?💩🤬

@IvanFloresINC Hey Ivan everything should be working now!

Is it just me or is @SimpliSafe doing this to everyone? It provides me this from the app on my phone and on the desktop site too.

@OffredPosts We do not! Our policy hasn't changed and still requires proper court documents. We don't hand out anyone's video footage or private data. simplisafe.support/3NuekSU

Anybody know is @SimpliSafe does this too?

@htmanning Hey Tom, this is absolutely not the way the app is intended to work, and it sounds like a fix is in order. We would love to assist you with this and get more information if you have the time. Please feel free to send us a DM.

.@SimpliSafe is so frustrating. I have a bunch of water sensors but the app logs me out manually so I don't get notifications. They want way too much for email notifications. Switching to something else.

@ricfink Hey there @ricfink we'd love to look into this for you please send us a DM at your earliest convience!

.@SimpliSafe I am a long time customer. I always get this "Log in Faster" message, but can never complete the setup, over MANY attempts! I have tried both the latest Chrome and Firefox, using the latest macOS on a M4 Mac mini. I own 2 such beasts and it fails on both. What's up?