Zack

@vivgoh Hi there, saw your DM to @Singtel_Sahgiel able to DM us the contact number as well so one of my colleague can contact you to follow up.

@chcrliecox @SingtelSupport Hi there, our NLT engineers are working hard to resolve the issue. Hang in there!

@___soo___m @Singtel Hi there, just to confirm you are referring to our Mobile Leasing plan ?

@Singtel You guys... I just re-contracted in Jan. To a 1year SIM Only plan. Do I qualify for this!?!??! 😭

@liyun_k Hi there, rest assure that the NLT engineers are working hard to resolve the issue. We apologise for the inconvenience caused.

@Singtel_Zack Oh, no wonder. Thanks letting me know. Roughly how long will it take for the wifi to be up again?

LOL SINGTEL GET YOUR SHIET TGT PLS. Its not even working omg.

@muhammadkeen @Singtel Hi there,we are concern to learn about what happen. Can I check which location are you at currently ?

Whay is this lost of signal on my router @Singtel

@liyun_k Hi there, Netlink Trust (NLT) has confirmed that there is a fibre cable outage in northern Singapore. Some customers in the vicinity of Marsiling and Woodlands may have difficulty using their broadband. NLT engineers are working hard to resolve the issue.

@Singtel_Zack Woodlands area. It's been hours and I'm unable to do my work.

@analankannan @Singtel_Sahgiel Hi there, sure ! Do let us know if you need further assistance. We will be here to help you.

@Singtel_Zack @Singtel_Sahgiel Hi yes! Already spoken to your colleague. Thanks!

@analankannan Hi there, saw your DM to @Singtel_Sahgiel can I check if our colleague had contacted you on the issue ?

@liyun_k Oh dear :( Can I check which area are you located ?

@Singtel_Zack PON is down since 16:20 :-)

@Khunya_Leng @Singtel_Sahgiel @SingtelSupport Hi there, we will be checking on the extension of Sentosa Cabin ride. You may refer to this link hi.singtel.com/gotoTopUp.do for the top up options. The Hi! Tourist SIM comes with Malaysia Data Roam plan 1GB.

@ehn @Singtel Hi there, we are assessing how eSIMs will impact customers' user experience, especially when the time comes for them to upgrade their iPhones.

(Though arguably, this should never have been an issue, to begin with. When the iPhone XS launched (7 months ago) it was hardly a surprise to @Singtel that it would support eSIM and that users would want it. Why not have the service ready for launch?)

This "conversation" on @Singtel's Facebook page, which started half a year ago, is a case study in how not to handle customer support in 2019 (or 2010... or 2000...): facebook.com/singtel/posts/…

@muffinsanddolls Hi there, anything we an help you ? Able to try restart the modem and ONT to see if the issue still persist ?

The way my internet WiFi is SO SLOW right now... death to Singtel.

@andrew_burton2 Hi there, saw your DM to @SingtelSupport sure! Do let us know if you need further assistance. We will be here to help you. :)

@ONGSWeeet HI there, saw your DM to @Singtel_Sahgiel . Understand that you had contacted one of our colleague. Do let us know if you need further on this we will be here to help you.

@taekmysoul_ Hi there, sorry to learn about what happen! :( Able to try restart the modem and ONT to see if the issue still persist ?

FUCK SINGTEL LA THE WIFI KEEP DISCONNECTING

@FizIskandar_ Hi there. I am afraid we not have free channel. :(

Today and tmr singtel give free channel ah?

@taekmysoul_ Hi there, anything we can help ?

Singtel damn suck leh

@andrew_burton2 @Singtel Hi there, we are concern to learn about what happen. ;( Rest assure that this is not the service we want our customers to have. Able to share with us more on the issue ?

@annlsing @Singtel_Fizz @SingtelSupport Hi there, if that's the case able to try DM me your details Name, NRIC and also the contact information so that we can do a follow with you.

@Singtel_Zack @Singtel_Fizz @SingtelSupport Yes purchase though the Singtel no-contract shop website.

Useless Singtel staff, 0 helpful at all.