Silas Nichols

Day 33: I have the car! Now the fun starts since @Carvana isn’t covering repair items that are their fault! And @DARCARS need to close Marlow Heights now. Service for a customer shouldn’t be this hard for the customer!

This is day 25 without my car: It’s kinda weird to me that all customer service starts with “understanding my frustration.” You don’t. Please stop @DARCARS and @Carvana.

This is day 24 without my car: The good news is that it has been moved from Marlow Heights to Silver Spring AND a mechanic actually contacted me today! This does not mean that @DARCARS or @Carvana is out of my sight line yet.

This is day 23 without my car: A locksmith came out to get the car open. Then @DARCARS said they couldn’t work on it because it is an EV. @Carvana needs to do something now considering the keys provided don’t fit the manual lock on my 2025 Jeep Wagoneer. Incompetence all around.

@Carvana - Do something!

I f’in hate @DARCARS! Don’t ever services a car with them!! Day 23 without my car and someone casually walked over to say we can’t work on EV’s. ON DAY DAMN 23!

@Carvana I have DM’ed on Facebook Messenger.

Hi, I'm truly sorry to hear about the trouble you're experiencing with your car's manual keys, and I understand how frustrating this must be. We're committed to resolving this issue for you. If you're having difficulty sending a DM, you can try reaching us through an alternative method like Facebook and Instagram DM. Your satisfaction is our priority, and we're here to help.

This is day 22 without my car: @Carvana provided keys that don’t fit the manual lock on my 2025 Jeep Wagoneer. @DARCARS has been incompetent and has stopped work on repair. Customer service is a JOKE and I DO NOT recommend either company.

@Carvana Thank you for responding to my post. As you can tell, I am quite frustrated with having a new car that can’t be used because manual keys don’t work and no one can figure out how to help me. I am struggling w/ X to get a DM to you, but trying.

Hi Silas, I'm really sorry to hear about your experience with your Jeep Wagoneer, and I can only imagine how frustrating it must be. Your satisfaction is important to us, and we’re committed to making things right. Could you DM me on Twitter with your email address associated with your account so we can look into this further? Thanks for bringing this to our attention.

This is day 21 without my car: @Carvana provided keys that don’t fit the manual lock on my 2025 Jeep Wagoneer. @DARCARS has been incompetent and near unresponsive with repair. Customer service is a JOKE and I DO NOT recommend either company.

This is day 20 without my car: @Carvana provided keys that don’t fit the manual lock on my 2025 Jeep Wagoneer. @DARCARS has been incompetent and near unresponsive with repair. Customer service is a JOKE and I DO NOT recommend either company.

This is day 19 without my car: @Carvana provided keys that don’t fit the manual lock on my 2025 Jeep Wagoneer. @DARCARS has been incompetent and near unresponsive with repair. Customer service is a JOKE and I DO NOT recommend either company.

@Uber @Uber_Support Well, I am in a taxi again because I couldn’t get Uber to respond in the 7 minutes it took me to get from the plane to curbside. Thanks.

Director's Cut S03 E06 - Silas Nichols youtu.be/UhHYzJ4OX24 via @YouTube

@Delta again, your algorithms should NEVER consider 12B to be an upgrade from 21C on a 737-900. Or from any aisle for that matter. Fix this!

@Delta can't we find a way to stop "upgrading" people from exit row aisle seats to economy plus middle seats? This is NOT an upgrade

@Delta I left an item on a flight to Phoenix this morning. Who can I contact to see if the item has been found.