Skinstore CS

@RN_Hersheykeyz Sorry to hear that you're not able to DM us, if you aren't able to contact us via our Twitter account please get in touch through our Facebook page, IG, on site message centre or live chat service which can be found below. skinstore.com/help-centre.li…

@RN_Hersheykeyz Hi Hilary, I'm sorry to hear that this isn't with you and would like for our Twitter team to help. Please can you send us a DM when you can? - Jake

@CarolineCitrin Hi there, I am sorry to hear about this. Please can you send us a direct message on either Facebook or Instagram and we can take a look into this for you? Thank you. - Tom

@Rachontherox Hi there, please can you send us a direct message on either Facebook or Instagram and we can take a look into this for you? Thank you. - Tom

@Skinstore_CS just so you know your agents are losing you over $450 in one sale over a $10 return charge. Yikes.

@CarolLimburg Hello, I am sorry to hear this. Please can you send us a direct message on either Facebook or Instagram and then we can assist you? Thank you. - Tom

@Skinstore_CS one of the items you shipped burst in transit and leaked over my entire order. Please advise

@mabellouhoo Hi there, I am sorry to hear about this issue. Please can you send us a direct message on either Facebook or Instagram and we can look into this for you? Thank you. - Tom

@Skinstore_CS So I purchase a $78 gift-boxed item. It arrives broken and leaking. You offer me a 40% refund? Then when I push back for a replacement instead, I now have to pay an additional $10 to ship it back to you for a replacement?? I will not be a return customer.

@aseaoy Hey, we would like to check on your order. Please can you send us a DM? - Jake

@SkinStore I placed two different orders for $400 in September, they never left your warehouse even after I waited a month, and now I’ve tried getting a refund for a couple of weeks now and I’m getting no help. @thehutgroup is this how you allow your companies to treat customers?

@ImAnneBoleyn Hey, we would very much like to help. Please can you send us a DM and we will respond as soon as we can. Thanks, Jake

@JillH1249436 @Skinstore_CS @SkinStore Oh good, it's not just me. Apparently they don't want to provide any customer service for their products.

@Skinstore_CS @SkinStore absolutely horrendous customer service and experience. Will never use again. Hoping someone can help me find a solution to a totally botched order.

@BrandonCanTweet @BrandonCanTweet so sorry to hear this, I will be sure to use this as feedback for future improvements within our service to you. Thank you, Jade

@NelsonLB007 @NelsonLB007 I am very sorry to hear this, please could you send us a private message & a member of the team will be in touch to help get this resolved for you. Thank you, Jade

Sick of @SkinStore and their false promotions. Ugggghhhhhh

@themissmiles @themissmiles I am so sorry to hear this if you could please send us a private message one of our Social Media Advisors will be in touch to help resolve this for you. Thank you, Jade

@SkinStore @Skinstore_CS super frustrated with my order experience. Placed my order 6 days in advance of my upcoming trip. Your warehouse is in NJ, order is shipping to NY. Should take 1 day. No shipment update for 3 days. What is going on? #skinstore @pandionpro

@NelsonLB007 @NelsonLB007 I am so sorry to hear this if you could please send us a private message one of our Social Media Advisors will be in touch to help resolve this for you. Thank you, Jade

@SkinStore what disappointing company, none of the discount codes you falsely claim and engage people into giving you cell phones etc work, LUCKY, not so lucky, MOBILE10 does not move your hefty prices on a single product. Next one you should promote is AWFUL

@SheWolf_Pack Hi @SheWolf_Pack, I am sorry to hear about this. Can you please send us a DM so we can investigate and discuss this further. Thanks, Tom

@SheWolf_Pack @SheWolf_Pack Hey there, I am so sorry to hear this, please can you drop us a DM so we can have a look into this for you? - Rosie

@shaikaftabalam @shaikaftabalam I am so sorry to hear this if you could please send us a private message one of our Social Media Advisors will be in touch to help resolve this for you. Thank you, Jade

@Skinstore_CS who reads t&c I have ordered before I was not charged import duty why for this order and why it’s not been calculated while ordering there are some websites which do that what a pathetic customer service you have I want refund

@paoladurrr Hello there. I am very sorry to see this. I would be more than happy to look into this for you, could you send us a private DM so we can discuss this further? Thank you, Darcy

@ideewane Hi @ideewane, I am sorry to hear about this. Can you please send us a DM so we can investigate and discuss this further. Thanks, Tom

@ideewane Hello, @ideewane I am so sorry to hear this if you could please send us a private message one of our Social Media Advisors will be in touch to help resolve this for you. Thank you, Jade

@Catsaregr823 Hello @Catsaregr823 we have since been in touch via DM! I am very sorry for the delay, thank you for your patience! Thank you, Jade

@Skinstore_CS Trying to get in touch, sent a twitter DM. No one is picking up your customer service line. I have a package that says it was delivered, but I did not recieve it. Please let me know the best number to call, or answer my DM. Thx!

@josephi20031356 @josephi20031356 We are truly sorry for the anger caused. Please send across a private message here and I assure you we will have this addressed and resolved as quickly as possible! - Ryan

@Skinstore_CS I had allergic reaction can’t get anyone from customer service and the person I spoke to as live agent said no returns period . I don’t know how you stay in business I will never spend my money with your company again . Horrible customer service .