SnowAndRock

@tony_mcgregor I'm very sorry to hear of your recent experience. Please email your order number and an overview of the issue to customer.services@cotswoldoutdoor.com (mailto:customer.services@cotswoldoutdoor.com) and we would be happy to assist further.

Please avoid @SnowAndRock, 0 customer service skills. Lost my £750 order, 45 mins on hold no answer, web chat no answer.

@tony_mcgregor I'm very sorry to hear of your recent experience. Please email your order number and an overview of the issue to customer.services@cotswoldoutdoor.com and we would be happy to assist further.

@ed_chew Hello! Could you please send us a DM so we can assist you further? Thank you.

@SnowAndRock are you aware that your website isn’t functioning properly? Wanted to browse and make a purchase but can’t navigate to most pages.

@Tarellie We offer recycling in all locations but this is sometimes subject to capacity; I would contact the store directly to see if they have space. Most likely they do! -T

@SnowAndRock Good morning, can you confirm for me please if your Portsmouth (Port Solent) store has a recycling point to accept items for your 'Recycle my Gear' service? Many thanks

@ChrisIngram_UK Hi Chris. Most of our stores allow dogs in. The only stores that do not allow dogs are Glasgow, Dundrum and Bluewater (unless guide dogs).

@SnowAndRock do you allow dogs in your Covent Garden store? Will be in London later in the week and want to get some new ski gear but will be with my springer spaniel, who has visited our local Cotswolds in Keswick many times with no issues. Just checking its the same down south!

@pacman1712 Thank you for getting in contact, I am very sorry to hear that your recent in store experience was negative. Please could you email us via enquiries@cotswoldoutdoor.com (mailto:enquiries@cotswoldoutdoor.com) with further details so that we can investigate this for you.

@SnowAndRock poor experience @ Covent Garden. i was told when i want to buy ski boots to make an appt ensuring they can give me the time. i get there today and both staff busy with walk ins. when i mentioned i had an appt the assistant couldn’t be less interested and no apology.

@ILoveEveryCat_ Good Afternoon Charlotte, I can confirm that we offer student/graduate discount online and in store, if you'd like to use it online, please get in touch with us via email/phone and we would be happy to assist in getting this sorted for you! Happy New Year!

@SnowAndRock hi, can I use student brand student/graduate discount in store or only online ?

@ILoveEveryCat_ Please DM us. We would be happy to help!

@littlephilip84 I am sorry to hear this! Our Customer Service line is open from 9am-5pm, where we can set up payment links for orders on our website.

@SnowAndRock - when does your customer service phone line open tomorrow please? Your website is not accepting any form of payment. I’ve tried several times. Very frustrating. Thank you

@clareecarter Thank you for confirming this for us, would I be able to ask that you get in touch with us via our customer support telephone number: +44 1174 562355

@SnowAndRock hi do you have an extended returns policy over Christmas? Received a ski helmet that is too small and need to be returned but bought over 30 days ago.

@clareecarter Good afternoon Clare, would you be able to send us a private message, and we would be able to assist further from there!

@ashexperience I'm sorry to hear that! Can I please ask that you give us a call on 0117 456 2355 so that we can look into this for you?

@SnowAndRock Snowboard taken in for full service (£70), came back damaged. Was told to email details, did so over 1 week ago and so far not even acknowledged.

@davisonc67 We will contact you via email.

@SnowAndRock Ski boots fitted badly persuaded to stretch painful. Returned, credit voucher minus 25%not obvious in hype, new boot fitting booked but you’ve done it again voucher expiredWho puts expiration dates on credit notes175 out of pocket, no boots not good enough

@davisonc67 Good afternoon Caroline, Thank you for reaching out to us. We are pleased to assist you. Would you kindly contact us through a private channel?

@PaulClark8133 we should be receiving new equipment in throughout the rest of this month

@SnowAndRock are you sticking any snowboard equipment for this season??? No new stuff showing available, just last seasons stock, mainly sold out. Want some new step ons 👍

@PaulClark8133 for more information please contact us on 01666 336447 or email us at enquiries@cotswoldoutdoors.com so that we can look into it

@creed747 @couponfollow Unfortunately we don't currently have any active promo codes but we do offer discounts through many of our outdoor partners. For more information please follow the link cotswoldoutdoor.com/our-partners.h….

@snowandrock at checkout... any active promo codes? couponfollow.com/site/snowandro… via @couponfollow

@TooTroublesomee Please can you send us a direct message so that we can look into this further?

@SnowAndRock Hi there, can you help with seeing how long an order will take to arrive in store? Thank you in advance.

@simondedeney This should be fine and not pose a problem at all, Simon

Hey @SnowAndRock do you want to get someone in your Monument branch to pick up the phone? I’ve tried 5 times today. No answer. It’s bad customer service and just rude.

@simondedeney This should be sufficient as long as the collecting person has some ID to collect the item(s)