Tanya Hendricks

@Zola - Having a problem with the login page loading. It freezes up every time. I have been trying for about a week. I can open it in an incognito tab. Is anyone else having this problem or can you give some insight?

@SouthwestAir Come on, please!!!! 1 hour and 40 minutes still on hold

@wjxt4 Not unless I have to. I have been vaccinated and keep my distance.

LET US KNOW: Do you still wear a mask when out in public? ((Businesses can decide whether to require customers, employees to wear face coverings: bit.ly/3tVphOz))

@SoutwestAir I love you so much!!! But I have literally spent 3 hours total on hold today (and am still holding on another call) with phone calls to customer service trying to get flights scheduled and corrected. So frustrated

@adetogni @ThorpeForms @micfo And yes. I just called Enom and explained what was going on. They were very helpful

@adetogni @ThorpeForms @micfo Google domains was trying to help me and they told me Enom had my domain. I had no idea who they were either.

For any customer whose website is currently down and has not received a response yet: * Data recovery could take weeks or longer, will be best effort and cannot be guaranteed * We will assist in transferring your domain/DNS so you can provision services with a new provider ASAP.

@adetogni @ThorpeForms @micfo a domain registry company.

@SouthernCharmEv @ThorpeForms @micfo Who's enom?

@adetogni @ThorpeForms @micfo Not sure if this will help anyone but found out that my domain was actually being held by Enom. Micfo was billing for it and paying them every year. Contacted them and explained the situation. They released my domain while I was on the phone.

@SouthernCharmEv @ThorpeForms @micfo As the outgoing email does not work and since the EPP is sent via email, I requested them to put the EPP in the ticket so I was able to read it from the client portal and paste it in my new provider.

@ThorpeForms @micfo Us too!!! We have requested help in moving our domain multiple times

@micfo What is best method to request migration assistance? We have secured a new provider & accept your offer to assist.

@micfo you said you would assist in transferring domain/DNS ASAP - Please. I am waiting on you to release it!!!!

@micfo Can you please release the domain SouthernCharmEvents.org before 5/16/20? Can you expedite it today so I can get my email situation fixed?

@SouthernCharmEv Tanya, please send email to support@micfo.com and we will help with the domain transfer. You may need to update your domain contact details to use a different (e.g. gmail, Yahoo, etc) account that you can still access. Either way, we can help.

Some have asked about hostnac.com domain. Micfo uses hostnac.com (e.g. clients.hostnac.com) to host the client portal which can be accessed from micfo.com

@djttweeter @micfo I use Gmail. I don't pay Micfo for hosting they just hold my domain. But I have had no email since last Wednesday. I'm not tech savvy and have no clue what to do. I'm at a lost. 😞

We have received many tickets since getting the client portal up again. We know this is incredibly difficult time for everyone involved. We are working through the tickets as quickly as possible but if you haven't heard back, please make sure you listed a working email address.

@micfo If COVID-19 wasn’t enough to kill my #SmallBusiness then you take down my email - my business lifeline - for 3 days running. I’m begging you, if you can’t do anything else, please let me transfer my domain so I can restore my email and get my business up and running again

@Paul_Campanella @micfo Yes!!! Same thing here

@micfo I wonder if this was a DDS attack? Interestingly right before everything went down, I started receiving invoices from Micfo from every month this year saying they were "unpaid" which is not true. All of my invoices are paid up. Next thing I know, your entire servers go down.

Still no update or ETA. Hopefully will hear something tomorrow morning. For those asking about data loss, we simply do not know yet - right now we are still trying to get full service restoration. We will definitely let you know as soon as we know something firm either way.

@2Chronicles36 @micfo @2Chronicles36 re @micfo how could we jump ship if we wanted to????

@micfo Thanks for the update, but the skimpy information feels like being strung along to keep your customers from jumping ship. An update from the DC, whatever that does, doesn't seem to imply being back on-line. We could use more info.

Micfo still doesn't have an ETA for service restoration but is expecting an update from the DC by EOD.

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