Stop & Shop

@michaelgilberg We're so very sorry for your experience, Michael, and understand your frustration. We have confirmed that your order was canceled, and a refund will be issued. We also show that a request for a callback was submitted as well; you should receive that call within the next 48hrs.

@StopandShop Your customer service is garbage. You delivered my order to the wrong address and want to inconvinence me to make it right.

@Megs0223 We are sorry to hear about your experience. In a direct message, can you provide a phone number associated with your account or an order number, so we can look into this for you? If you prefer, you can call us at 1-800-767-7772, an agent will be happy to assist.

@StopandShop Part 2. He also had a customer service rep say “Can’t you just go get them? Maybe some sensitivity training would also be helpful.

@JohnBoardCT Hi JB, did you have an issue with your id at one of the stores?

.@StopandShop must update their ID polices for the 21st century, when states hav adopted digital ID.

@DjAudio401 Oh no! So sorry this happened to you. Could you please send us a private message and provide your best method of contact? twitter.com/messages/compo…

@StopandShop of mineral spring please get some ice melt on your parking lot. I just came out my vehicle and fell on my back.

@LuMununu Oh no, that is not at all what you should receive, our sincerest apologies! Please DM us your online account email and phone number so that we can be sure you are refunded for that item right away.

@StopandShop cannot actually expect me to pay for this pick up order right?…..

@ladymindful Sorry you're having trouble cancelling your order. Please PM us the order ID, or the username/email on your account, and we will be happy to help you. For immediate assistance, you may also call our Customer Care Team at 1-800-767-7772. We are here 7 days a week 7 AM -10 PM EST.

It’s a shame I can’t cancel my @StopandShop order. The info I got from Bing doesn’t work. ☹️

@absolutmusic Thank you for reaching out regarding this, we will be happy to pass along your feedback. If you want to DM us your account email address, we will be happy to check your cart and the pending charge as well.

@StopandShop my order was not saved in my cart and the charge for this is still pending. All because of a short power outage at the store. It’s not a big deal, I will re-create it and the charge will probably resolve, but you should rethink the wording of this automatic email

@TheTransitMan81 Hello, Please let us know if there is anything you would like us to share with the store or the brand.

@StopandShop messed up the entire store smh

@TreCool88 Hi John, we will bring this to the attention of the Store Team. Thank you for bringing this to our attention.

Hey @StopandShop your location at 465 Atlantic Avenue in Oceanside New York has not bothered to clear the sidewalks that they are responsible for after the snowstorm. Not only is it a liability issue for your company, but it's also hugely inconsiderate to the people in town

@Jess_da_lawyer We are happy to hear that everything went well with your recent pickup order!

@StopandShop Bayonne, NJ rocked it out today with my pick up order. We are getting a foot of snow and having someone else deal with the shopping is always amazing. I secured the time slot three days ago to be on the safe side and my order was ready when promised.

@neecybell Hi Nancy, So sorry you experienced this, Could you please send us a private message with the store location and your best method of contact so this can be researched. This should not happen. twitter.com/messages/compo…

@HRsheadache2 Thank you for bringing this to our attention. We will be investigating this.

@StopandShop would just like you to see the type of people you employ in your Oceanside Atlantic Avenue location. His name is. Anthony Frangos.sending threatening messages of bodily harm

@tiatee691 Hi Tina, which product did you scan? Please provide the item name & size & we can look into this. Thank you.

🧪 @StopandShop I scanned one of your products on @YukaUS and it contains additives assessed as high-risk (Monocalcium phosphate, Sodium aluminium phosphate). I ask you to remove them in order to protect consumer health. #NotInMyProduct app.yuka.io/LWcuZT6

@Ketchup_Krit Hello! We have temporarily disabled this feature while our IT team works to correct a few background technical issues. If you need any recent receipts please check the past orders section of your online account or give our team a call at 1-800-767-7772 so that we can help!

@StopandShop hey what’s up with no longer receiving emailed receipts on my orders in store after scanning my card??

@MattColeman123 We do apologize for the inconvenience this has caused you. We can confirm that your delivery has been rescheduled for a 7pm to 8pm delivery time slot.

@StopandShop I’d like a full accounting. Your employee I spoke w on the phone indicated that it was my fault that I ordered too much and they were unable to find an Uber to accept delivery. You don’t have trucks? Saw one on my block today.

Placed an order through @StopandShop for delivery at 3-4pm ahead of #SuperBowl. Order #754445576 It’s 6:25pm - 2 hours later. The order has NOT arrived. Called the store to inquire why. The employee hung up on me after asking simple questions. #DoBetter #ChangingSupermarkets

@muck16 We're so sorry that happened! Please call our Customer Care team at 1-800-767-7772 so we can get all of the information needed from you. We are here 7 days a week from 7 a.m. until 10 p.m. EST.

@StopandShop I was wondering if you wanted to know that one of your delivery drivers was blocking traffic and when I asked him to back up he cursed at me and called me names. I have his license plate and truck number. Happened in lynbrook ny at 520 pm

@corenacharles Hello Beth Green. I'm sorry about your experience with your order, our tracking, and contacting us. To assist you further, please private message us your order id number and/or email address and phone number on your account. Thank you.

@dstyals We're so very sorry to hear you had this experience with your pickup order. Can you DM us your online account email and phone number, or the order ID number so that we can take a look at this?

@StopandShop is really the worst, I’ll never use their online pick up service again. Order was supposed to be ready 3 hours ago, the don’t even have it half ready

@Morgana0808 We apologize for the inconvenience of the delay for you pick up order. Please provide the Order ID number to further assist you in the matter.

Ordered groceries for 5-6 pick up...... came to @StopandShop at 5:30 and have been sitting in their parking lot for 30 minutes because of course the order wasn't ready. Why schedule a pick up if it's never going to be ready when scheduled?? I should've just shopped myself #Help