Sue Rowlands

@SAS HI @SAS - I finally got a helpful reply. It really shouldn't take this much persistence. And the response of 'Sorry, at Customer Services we're unable to e-mail customers directly' left me speechless.

@SAS Thank you @SAS . I have contacted customer services. 4 times. Getting nowhere fast.

.@SAS My mum died. I missed a flight. Insurance company wants you to confirm no refund has been issued to me. 3 phonecalls, 3 promises of an email. Nothing. At a loss as to how to get this simple statement from you, so resorting to X. Please help.

@SAS My post wasn't about a delayed refund. I'm not eligible for one in my particular circumstances. My post was about @SAS's inability to issue me with a simple statement stating I haven't received a refund. A complaint isn't going to help me with my insurance claim.

@SueRowlands2 Hello, apologies for the inconveniences caused. If you'd like to submit a complaint regarding your delayed refund, you can submit it here: flysas.com/en/customer-se… For further clarification on anything, please reach out to the chat platform as well: flysas.com/en/customer-se… /BJ

I've followed the crowd. Now posting on @bluesky bsky.app/profile/suerow…

Word of the day is ‘recrudescence’ (17th century): the return of something terrible after a time of reprieve.

In the interests of a genuinely informative event, still some spaces available for an in-depth tour of the #EcoBungalow this weekend. eventbrite.com/cc/passivehous… #PHopendays @PassivhausTrust

I’ve found Twitter to be mostly a positive experience: learned new stuff, connected with interesting people. But it’s become a cesspit. I’m putting things on hold. I hope it returns to the genuinely informative place it used to be.

No idea how yesterday happened. None at all.

We’re hearing a lot from Reform UK how these protests is legitimate anger of people who have been ignored. Sorry, we had a General Election just four weeks ago. Reform put forward a racist agenda, only 14% backed it. Time for them to stop being apologists for racism and thuggery

The most British response to retirement ever?

Before, during and after. New blog post showing the transformation from 1970s bungalow to a place for modern living. #PassiveHouse #PassivHaus #EnerPHit #DeepRetrofit #Retrofit #EcoBunglow wix.to/ipIgRlz #newblogpost

No president of America has ever given birth - I don’t understand why it’s suddenly an issue

@MixergyLtd @MixergyLtd already see this video: great example of how misleading your website is. It starts with ‘Here’s how you can heat what you need ..’ Have a look at the detailed feedback I emailed you a week ago. The website needs greater clarity. #ASHP

@SueRowlands2 Thanks for the feedback Sue. The Mixergy cylinder heats top down with a gas or electric boiler. Our video mixergy.co.uk/solutions/mixe… explains how it works differently with heat pumps...

A lesson in looking beyond the hype. @MixergyLtd Cylinders are great - but be aware: they don't deliver 'Heat what you need' functionality when connected to a Heat Pump. wix.to/3O3MBeW #EcoBungalow #PassivHaus #PassiveHouse #Mixergy #HeatGeek #Retrofit

This has the potential to be an absolutely incredible appointment. I need to sit down.

@aliceolilly @JamesTCobbler as minister for prisons - excellent move!

James Timpson and Sir Patrick Vallance given peerages and appointed to be (respectively) minister of state for prisons and for minister of state for science. If you’re wondering how direct ministerial appointments to the Lords work, wonder no more instituteforgovernment.org.uk/explainer/dire…

I set a time limit of 2 hours a day for Facebook, Twitter and Insta a while back. Have never hit it. But today I did. Sorry Twitter (I’m never going to call it X) is FAR too interesting today so I’ve overridden the control. #GeneralElection

Interesting. Despite all the positives, Reform's share of the vote is deeply worrying. This puts it into a wider perspective.