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Sugarmate

Sugarmate

@SugarmateApp

Companion App for the Dexcom G4/G5/G6

Katılım Şubat 2017
3 Takip Edilen1K Takipçiler
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Sugarmate
Sugarmate@SugarmateApp·
The Sugarmate™ app can once again connect with Dexcom for customers in select European countries and Canada. For our friends in other countries, please know that we continue to work diligently to add to our list of supported regions. help.sugarmate.io/en/articles/60…
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Sugarmate
Sugarmate@SugarmateApp·
@l64044 Hi Terri, thanks for letting us know! We'd like to have our Support team take a closer look at this for you. Could you please share these details with us at support@sugarmate.io.
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Bruce
Bruce@SABiltongHunter·
@SugarmateApp are there service issues, Dexcom share seems to be fine but not getting any data from Sugarmate.
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Sugarmate
Sugarmate@SugarmateApp·
@SABiltongHunter Thanks so much for reaching out, Bruce! We'd like to have our Support team take a closer look at this for you. Could you please share these details with us at support@sugarmate.io
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Sugarmate
Sugarmate@SugarmateApp·
@EKent1974 Hi Emma, thank you for reaching out about this. We would like to learn more about your experience. Please send us an email to support@sugarmate.io so we can learn more about this.
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Emma Kent
Emma Kent@EKent1974·
@SugarmateApp the new app is SO bad. The original Sugarmate was 10 out of 10. It’s gone backwards. So basic.
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Sugarmate
Sugarmate@SugarmateApp·
@cryptodrftng We appreciate you letting us know about your experience here, Alona. While we integrate with their products, Dexcom is a separate company, so we encourage you to reach out to their support team at 1-844-607-8398 or via their website here: (cont) spklr.io/l/60150Ddd
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Sugarmate
Sugarmate@SugarmateApp·
Sugarmate will be down for maintenance beginning 12:00pm PST to 2:00pm PST on 1/25/2024. Users will not receive any notifications, calls, or texts during this maintenance period.
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Sugarmate
Sugarmate@SugarmateApp·
@phillyfaibs Thanks for reaching out, Phil. Could you please share these details with us at support@sugarmate.io, so we can investigate this further for you?
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Phil Faibish 🤳
Phil Faibish 🤳@phillyfaibs·
@SugarmateApp any reason why the new iOS update (app 3.0) doesn’t allow us to login anymore? Tried resetting password but that didn’t help.
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Sugarmate
Sugarmate@SugarmateApp·
We are aware of an issue with Dexcom's User Login and Authorization Services and apologize for any potential service interruptions. Some users may have been inadvertently logged out of their accounts. To restore access to CGM data from Dexcom, please visit help.sugarmate.io/en/articles/47…
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Sugarmate
Sugarmate@SugarmateApp·
@will6410 Sorry for the trouble here. We'd like to help! Please share these details with us at support@sugarmate.io so that our Support team can assist you further.
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Mr. Jerkface
Mr. Jerkface@will6410·
@SugarmateApp I got kicked out and cant get back in. Ive deleted the app and reinstalled with no luck! See attached vid
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Sugarmate
Sugarmate@SugarmateApp·
@praythenhustle We're so glad you're ok and that the app could help you out!
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Pray Then Hustle
Pray Then Hustle@praythenhustle·
@SugarmateApp saved my life last night I was 44(very low ) and was sleep Sugarmate called me , which woke me up so that I can address the low.
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Sugarmate
Sugarmate@SugarmateApp·
@Mendy44171782 Hi Mendy. Please reach out to our Support team directly at support@sugarmate.io and they will be able to help look into this for you. Thank you!
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Mendy
Mendy@Mendy44171782·
@SugarmateApp Has the issue with iOS 10 for watch and modular been fixed yet? Apple says it’s not there problem it is Sugarmate
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Sugarmate
Sugarmate@SugarmateApp·
We're aware of an issue affecting readings on the Apple watch interface. We recommend users don't update their Apple watch to watchOS 10 yet. If you've already updated to watchOS 10 use the Siri watch face as a workaround. Reach out to support@sugarmate.io for further assistance.
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Sugarmate
Sugarmate@SugarmateApp·
@Itisole Hi Oleg! While we can’t speak to any plans for future features, we will be sure to log your message for review by our App Development team. Thank you for your consideration.
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Oleg
Oleg@Itisole·
@SugarmateApp Let me ask another question: is there any improvements planned with Apple Watch, which had problems after iOS 17 update ?
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Sugarmate
Sugarmate@SugarmateApp·
@Itisole Hey Oleg! Our servers are back online, so everything should be working now. Let us know if you have any questions!
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Esther
Esther@estherparraga·
@chrismroebuck @SugarmateApp Same for me!! It doesn’t connect since yesterday night. We’ve got the same problem in four different iOS phones. Help us please!!🙏🏻
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Chris Roebuck BFE
Chris Roebuck BFE@chrismroebuck·
@SugarmateApp my phone has updated to latest version of Sugarmate on iOS and now won’t connect to servers. Still works on web browser. Please help!
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Sugarmate
Sugarmate@SugarmateApp·
@HenrikSalomon Sorry for the trouble, Henrik. We encourage you to also connect with our Support team at support@sugarmate.io and they will be able to investigate this further.
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Sugarmate
Sugarmate@SugarmateApp·
@chrismroebuck We're here for you, Chris! Please connect with our Support team at support@sugarmate.io and they will be able to assist further.
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Sugarmate
Sugarmate@SugarmateApp·
@501gem Thanks for reaching out. We apologize for the temporary service interruption. Please know that this has been addressed and service has been restored. If you are still experiencing issues, please contact our support team at support@sugarmate.io for further assistance.
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Sugarmate
Sugarmate@SugarmateApp·
@wilks_rob Not that we are aware of. If you are experiencing issues at this time, please contact our Support team at support@sugarmate.io and they will be able to help investigate this further.
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Sugarmate
Sugarmate@SugarmateApp·
@Ant_RTW Thanks for letting us know, Ant. Please try turning the Share toggle button off and then back on, this normally helps to resolve the issue. If not, please let us know at support@sugarmate.io.
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Sugarmate
Sugarmate@SugarmateApp·
@ReywasYbot While this is being worked on, we encourage you to turn the Share toggle button off and then back on. This normally helps to resolve the issue. If not, please let us know at support@sugarmate.io.
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Sugarmate
Sugarmate@SugarmateApp·
@tudor_son Thanks for letting us know. Please try turning the Share toggle button off and then back on, this normally helps to resolve the issue. If not, please let us know at support@sugarmate.io.
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Sugarmate
Sugarmate@SugarmateApp·
We have confirmed that service has been restored. If you are still experiencing issues, please contact our support team at support@sugarmate.io. Thank you.
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