Sugarmate

The Sugarmate™ app can once again connect with Dexcom for customers in select European countries and Canada. For our friends in other countries, please know that we continue to work diligently to add to our list of supported regions. help.sugarmate.io/en/articles/60…

@l64044 Hi Terri, thanks for letting us know! We'd like to have our Support team take a closer look at this for you. Could you please share these details with us at support@sugarmate.io.

@SABiltongHunter @SugarmateApp I’ve been booted out twice this past week. And now can’t log back into the app. Very frustrating

@SugarmateApp are there service issues, Dexcom share seems to be fine but not getting any data from Sugarmate.

@SABiltongHunter Thanks so much for reaching out, Bruce! We'd like to have our Support team take a closer look at this for you. Could you please share these details with us at support@sugarmate.io

@EKent1974 Hi Emma, thank you for reaching out about this. We would like to learn more about your experience. Please send us an email to support@sugarmate.io so we can learn more about this.

@SugarmateApp the new app is SO bad. The original Sugarmate was 10 out of 10. It’s gone backwards. So basic.

@cryptodrftng We appreciate you letting us know about your experience here, Alona. While we integrate with their products, Dexcom is a separate company, so we encourage you to reach out to their support team at 1-844-607-8398 or via their website here: (cont) spklr.io/l/60150Ddd

@SugarmateApp Hey @SugarmateApp, could you please help me with troubleshooting “no CGM data available” (Dexcom G7)?

Sugarmate will be down for maintenance beginning 12:00pm PST to 2:00pm PST on 1/25/2024. Users will not receive any notifications, calls, or texts during this maintenance period.

@phillyfaibs Thanks for reaching out, Phil. Could you please share these details with us at support@sugarmate.io, so we can investigate this further for you?

@SugarmateApp any reason why the new iOS update (app 3.0) doesn’t allow us to login anymore? Tried resetting password but that didn’t help.

We are aware of an issue with Dexcom's User Login and Authorization Services and apologize for any potential service interruptions. Some users may have been inadvertently logged out of their accounts. To restore access to CGM data from Dexcom, please visit help.sugarmate.io/en/articles/47…

@will6410 Sorry for the trouble here. We'd like to help! Please share these details with us at support@sugarmate.io so that our Support team can assist you further.

@SugarmateApp I got kicked out and cant get back in. Ive deleted the app and reinstalled with no luck! See attached vid

@praythenhustle We're so glad you're ok and that the app could help you out!

@SugarmateApp saved my life last night I was 44(very low ) and was sleep Sugarmate called me , which woke me up so that I can address the low.

@Mendy44171782 Hi Mendy. Please reach out to our Support team directly at support@sugarmate.io and they will be able to help look into this for you. Thank you!

@SugarmateApp Has the issue with iOS 10 for watch and modular been fixed yet? Apple says it’s not there problem it is Sugarmate

We're aware of an issue affecting readings on the Apple watch interface. We recommend users don't update their Apple watch to watchOS 10 yet. If you've already updated to watchOS 10 use the Siri watch face as a workaround. Reach out to support@sugarmate.io for further assistance.

@Itisole Hi Oleg! While we can’t speak to any plans for future features, we will be sure to log your message for review by our App Development team. Thank you for your consideration.

@SugarmateApp Let me ask another question: is there any improvements planned with Apple Watch, which had problems after iOS 17 update ?

@Itisole Hey Oleg! Our servers are back online, so everything should be working now. Let us know if you have any questions!

@SugarmateApp Oh. But reading still worked.

@estherparraga @chrismroebuck Thanks for letting us know. Can you please reach out to our Support Team at support@sugarmate.io to assist you further.

@chrismroebuck @SugarmateApp Same for me!! It doesn’t connect since yesterday night. We’ve got the same problem in four different iOS phones. Help us please!!🙏🏻

@SugarmateApp my phone has updated to latest version of Sugarmate on iOS and now won’t connect to servers. Still works on web browser. Please help!

@HenrikSalomon Sorry for the trouble, Henrik. We encourage you to also connect with our Support team at support@sugarmate.io and they will be able to investigate this further.

@chrismroebuck We're here for you, Chris! Please connect with our Support team at support@sugarmate.io and they will be able to assist further.

@501gem Thanks for reaching out. We apologize for the temporary service interruption. Please know that this has been addressed and service has been restored. If you are still experiencing issues, please contact our support team at support@sugarmate.io for further assistance.

@SugarmateApp is your app down?

@wilks_rob Not that we are aware of. If you are experiencing issues at this time, please contact our Support team at support@sugarmate.io and they will be able to help investigate this further.

@SugarmateApp is the sync down currently?

@Ant_RTW Thanks for letting us know, Ant. Please try turning the Share toggle button off and then back on, this normally helps to resolve the issue. If not, please let us know at support@sugarmate.io.

Anyone know what’s going on with @dexcom? No data on their follow app for a couple of days and only intermittent data via @SugarmateApp @GBDocInfo #Type1Diabetes

@ReywasYbot While this is being worked on, we encourage you to turn the Share toggle button off and then back on. This normally helps to resolve the issue. If not, please let us know at support@sugarmate.io.

@Ant_RTW @dexcom @SugarmateApp @GBDocInfo Did a quick check on their service page mate - service disrupted outside US

@tudor_son Thanks for letting us know. Please try turning the Share toggle button off and then back on, this normally helps to resolve the issue. If not, please let us know at support@sugarmate.io.

We have confirmed that service has been restored. If you are still experiencing issues, please contact our support team at support@sugarmate.io. Thank you.