Suk

@Karanx_ @cjbarchet Happy to get this escalated if not already addressed by the team. Please DM me the details

Tesla Insurance needs to get its act together if its going to eventually insure autonomous vehicles that don't belong directly to the Tesla Corporate fleet. Let's get some attention on this one, @SukPatel, @cjbarchet?

@Chasing__Echoes @Tesla @elonmusk @tesla_na Please DM me your details. Will have team look into this.

@SukPatel @Tesla @elonmusk @tesla_na My 2023 Model Y had a total HV Battery failure, leaving us stranded. Despite being under warranty, Tesla is refusing a loaner. My wife has urgent medical appointments. We need a reliable car NOW. This is a massive failure in customer service

@TedGianoutsos @elonmusk @KevinTStanley @TeslaBoomerMama @TeslaLarry @TeslaBoomerPapa @stefan_chichkov @farzyness @SawyerMerritt @tesla_na Hi Ted and Francoise - I am glad you both enjoyed the trip to Giga Texas as well as Full Self Driving in Cybertruck. It was great seeing you both earlier this week in Austin. Good luck and Cheers.

@elonmusk @SukPatel @KevinTStanley @TeslaBoomerMama @TeslaLarry @TeslaBoomerPapa @stefan_chichkov @farzyness @SawyerMerritt @tesla_na Here is our follow up video to the one we posted at Giga Tesla Delivery Center last week that went viral with nearly 400,000 views. Many people wanted to know our impressions of the truck and FSD … HERE THEY ARE! If you like this video please repost it so that it goes as viral as the first one we did here at Giga last week. Thank you all for your kind assistance and support! Ted and Francoise Gianoutsos

@GattiMichael @TedGianoutsos @elonmusk @KevinTStanley @TeslaBoomerMama @TeslaLarry @tesla_na @SawyerMerritt Come on over. We got you covered. Please DM me. Will take care of your guys.

@SukPatel @TedGianoutsos @elonmusk @KevinTStanley @TeslaBoomerMama @TeslaLarry @tesla_na @SawyerMerritt Hi Suk. My friend and I are long time Tesla owners and shareholders from Australia and would are planning on a trip the Texas specifically for a tour of the Texas Gigafactory and see a Starship launch some time in 2026. Are the factory tours invitation only?

@elonmusk @SukPatel @KevinTStanley @TeslaBoomerMama @TeslaLarry @tesla_na @SawyerMerritt Well, here we are finally at Giga Texas to get our Cyberbeast. According to Grok, we’re likely the only couple in America who are both 83, married 63 years, and getting a Cyberbeast. We don’t know about that, but what we definitely do know is that the Cybertruck that Tesla Delivery has graciously allowed us to use to familiarize ourselves with this wonderful vehicle is by far the best automotive machine we’ve ever had in our lives, bar none! Sitting in it and riding around on FSD is like being inside of Elon’s genius mind, so too is walking through his Giga factory … it’s simply a wondrous marvelous experience. A huge thanks to everyone on X and Tesla who helped us get our truly magnificent electronic magic carpet ride machine for our old age daily excursions, that keep us looking optimistically into the future and not nostalgically looking into our past. And especially to Elon, thanks for being yourself, that is far more than enough for us!

@IsmaelAbdu36586 @ElonMuskPD @teslaeurope @tesla_na @Tesla_Asia @Tesla_AI We may have jurisdiction issues with this but I can try help to see if team can look into this. Can you please DM me with your VIN number?

Hello, I’m from the Middle East — Iraq, Kurdistan Region. My Tesla Model 3 (2021) software update has been stuck at 50% for over a month. I’ve tried contacting Tesla service centers in Amman (Jordan), Dubai, and Istanbul, but received no response to my emails or calls.erbil

@PAINKILLER75 @elonmusk Happy to look into this. Can you either fill out our feedback form or DM me with your details? ts.la/feedback

@elonmusk you think Tesla service department needs some attention? Same day of getting delivery of my new model Y an incident made it underivable. Today I was told I have have to wait for two months for a part to arrive!! no loaners offered!!

@zachgilbert That being said, you are welcome to DM me and send me your concerns/feedback. Happy to address them.

@SukPatel Are people actually looking at this feedback? I submitted something that I would have expected a reply, and nothing. That was months ago. I’ve just submitted a new item here tonight. But not expecting much.

Every Tesla you buy in the US is designed, engineered & made right here in America 🇺🇸

@zachgilbert Yes that's the goal. Idea is to go through all and take actions on actionable feedback otherwise our respective departments are reviewing the feedback/suggestions for future roadmaps and plans.

@atl612guy @Tesla Received. Looking into it.

@SukPatel need your help with a mind boggling and disappointing @Tesla registration experience. Have a car we cannot drive due to repeated issues with Tesla in Ft. Lauderdale and registering our car. It's going on two months! Sent you a DM with deets! Help!!

@teslarocks69 @Tesla Awesome Anshul .. I am glad all worked out…Keep believing in us.

Tesla Service made it right 🙌 The team stepped up and resolved the PPF damage on my Cybertruck. Really appreciate the support and quick action today. As a long-term investor, it gives me even more confidence in the brand. #Tesla #Cybertruck #CustomerExperience @Tesla @SukPatel

🚨 Extremely disappointed with @Tesla service 🚨 Took my Cybertruck to Los Gatos Service Center for the cantrail recall fix. In the process, Tesla damaged the PPF on the fender panel, which now needs full replacement. For over a week, I’ve been promised a call from the manager — nothing. When I call, I’m just put on hold. As a long-time Tesla owner (3 vehicles) and investor, this isn’t the level of care your owners expect. Please escalate. @elonmusk @TeslaService @Tesla @wholemars @SawyerMerritt @cybertruck #Cybertruck #TeslaService

@teslarocks69 @Tesla Happy to look into this and have team reach out. Can you please submit feedback via this link: ts.la/feedback

@RyanTorresTesla @cybertruck 🔥

Starry night in my @cybertruck

@routinetrader @elonmusk Appreciate you flagging this. Please pass on your feedback via: ts.la/feedback

@elonmusk, your Tesla service time options for Jacksonville are a joke. All in the middle of the day during the week? Absurd.

@kchau @BLKMDL3 @r_jegaa Not quite but now that you pointed out...I better stay casual in my replies :)

@SukPatel @BLKMDL3 @r_jegaa Are you testing AI assisted X replies too?

Tesla Service rocks. Went into Tesla Santa Monica service to get a trim piece for my trunk, and Jair and Ian were so helpful in getting me the piece super quickly and making sure it was the right one. In+out in just a couple mins. @r_jegaa @SukPatel

@wrightwingman @elonmusk @tesla_na @Tesla Hi - happy to help. Please DM me or submit feedback form via ts.la/feedback

@elonmusk @tesla_na Tesla’s newest service center in Springfield, MA just replaced my back window because the tonneau cover seal failed, twice. Well, they destroyed the 2nd row RH outboard seatback bolster! This will be my 4th trip to the @tesla service center after owning a BRAND NEW @cybertruck, PAID IN CASH, FULL FSD UP FRONT, had it for 2 months.

@chromehearths @freshjiva @SawyerMerritt @wholemars @farzyness @herbertong @TeslaBoomerMama @ryanshawtech @Gfilche @TeslaPodcast @elonmusk @Tesla Can you please DM me ?

@SukPatel @freshjiva @SawyerMerritt @wholemars @farzyness @herbertong @TeslaBoomerMama @ryanshawtech @Gfilche @TeslaPodcast @elonmusk @Tesla @SukPatel having insane major issues still insurance is the biggest red flag liability I have ever seen with tesla.. this is mind blowing how they are handling the claim.. never experiences anything like this before

@freshjiva @SawyerMerritt @wholemars @farzyness @herbertong @TeslaBoomerMama @ryanshawtech @Gfilche @TeslaPodcast @elonmusk @tesla Long-time Tesla shareholder here. I’ve been following you all for years. But I’m raising a major red flag on Tesla Insurance’s customer service. It’s shockingly unresponsive: months to connect with an adjuster and so far anyone at all. My girlfriend was recently hit by a drunk driver in a hit-and-run. Her car is totaled, but thankfully she’s okay, and police caught the person. We’ve reached out to Tesla repeatedly, but zero response from her adjuster (or anyone) via emails, calls, or messages for over 1.5 months+ now. I’ve got Tesla Insurance myself and never needed it for anything urgent until now, so this blindside is wild. With any other major carrier, I can reach a rep in under an hour and get quick adjuster replies. My quick research shows I’m far from alone! Tons of folks report identical (or worse) delays, like 3+ months for any update or contact. This is unacceptable. PS: Voted all my shares, LFG Elon! ❤️ But Tesla Insurance desperately needs a major overhaul. You all have a massive audience and a voice Tesla listens to, please help shine a light on this to push for change!

@leeboy4130 @elonmusk @Tesla @cybertruck Awesome… I am glad all worked out…

@elonmusk Follow up… @Tesla got my truck taken care of. Looks great now. Thanks @SukPatel for reaching out. Love my @cybertruck !

Please reply to this post with any difficulties you may have had in trying to buy a Tesla. Our goal is for the purchase and delivery experience to be fast and simple, with accurate answers to your questions. The key test is that you would recommend it to a friend.

@zUkko_med_Z @elonmusk Can you please DM me your details?

@SukPatel @elonmusk I done that like 4 times, spent 1h on the phone with a Tesla customer person but nothing. Its to no use im afraid.

Dont know what to do.. I bought a car for 1,7miljkr, problem from day one, total time at Tesla Service Center 13 months. Last service is ongoing for 6 months now, and last week someone stole the wheels on it at Tesla Service Center. @elonmusk is it possible to return/change car?