Malwarebytes Support

@ThaFreedomSuite Hi there, this account is also being managed by our support team. However, our official help center where you can create a ticket or start a live chat is help.malwarebytes.com/hc/en-us

@SupportMWB Is this the place for actual support or just a collection site?

@CatesMw Hi there, Could you please send us a DM with a full screenshot of the email you received, along with an email address we can contact you at? Thank you!

.@SupportMWB The heading on your last email was "Gmail can read your emails to train AI, unless you say no." But I saw no link to the story on your blog. Can you please provide a link? I went into Gmail settings but found nothing relevant. Thanks!

@kalkyerineyat3 Kindly see the following link: malwarebytes.com/territory-noti…

@SupportMWB Malwarebytes is suddenly unavailable in Turkey and can’t be downloaded or used. No announcement, no explanation. This is unacceptable for a security app. We demand clarity and immediate reactivation in Turkey.

@kalkyerineyat3 Hi, MB support here. At this time, services are not allowed in Turkey. Restrictions related to purchasing software for Turkey have changed recently. We hope we will be able to help you with your protection needs in the future.

@gsau77 Hi there, could you please send us a direct message here with your email address so we can create a ticket and look into this

@SupportMWB Hi, Reference #521436605: Your Malwarebytes Plus subscription I tried logging in today after receiving above subscription activation email. It showed that a verification code was sent to my login email. But didn’t receive tried 3times. in Australia. Need a phone no.

@naingui2sevran Hi Shen! could you please send us a private message with the email address connected to your subscription as well as the renewal invoice?

@BingIsBackBaby Hi, we're sorry to hear you're still having trouble. Our Support team has already been in touch and shared the next steps needed to resolve this issue. We've been waiting for a response on an open Support ticket and kindly ask that you respond there to progress the conversation.

45 minutes and counting for an agent on the @SupportMWB chat... Still unable to purchasel licences...no wonder people pirate when these clowns can't get there sales right! No phone number! No REAL support via ticket. #Malwarebytes are a joke of a company despite their good app

@NupeKeem Please also rest assured that it does not affect Browser Guard protection in any way. This might also help: forums.malwarebytes.com/topic/327009-i…

@NupeKeem @Malwarebytes @brave Hi! Is Brave set as your default browser? Trusted Advisor only checks if Browser Guard is installed on the Windows default browser (what Windows reports to us)

@Malwarebytes @SupportMWB Just want to bring this to your attention. For some reason, the application is not realizing the plugin is already installed on my @brave browser.

@monaglemo75 Hi! We sent you a direct message. To open a Direct Message (DM) on X (formerly Twitter) on your iPhone or Android, tap the envelope icon located at the bottom of the screen to access your inbox. Your messages, including any incoming DM requests, will appear there.

@SupportMWB I appreciate the response. I don't think I can figure out how to DM anybody. I haven't been on x for a while. But I did receive an email from your company that said too bad. No refund. It was subsequent to pixel reaching out to them.

@SupportMWB So first because malwarebytes is owned by Google it decided to access my credit card without my knowledge or permission. During the first 7 days free trial I couldn't find a way to cancel. I thought I had done so but you people stole $50 from me. INEFFECTIVE product

@MaryL1973 Perfect - we're glad to hear that! Have a fantastic week!

@SupportMWB I believe the issue is resolved. Thank you for your assistance.

@SupportMWB Can Malwarebytes automatically close tabs and documents? Trying to figure out why this is happening.

@MaryL1973 Hi there Mary! 👋 We’d be happy to help get your subscription activated on your new device. Please send us a direct message so we can securely gather the details we need to assist you.

@SupportMWB Got new laptop. Will no longer use app on old laptop. Can I transfer license? I don't want to pay for a new license.

@jmassengale @DIRECTV @Apple @Malwarebytes @YESNetwork @DIRECTVhelp @AppleSupport Sorry to hear you are having trouble, we tried to replicate this experience and were not able to. If you can send us a private message, we definitely want to understand the experience and what maybe causing issues for you or others.

Hey @DIRECTV & @Apple - the @Malwarebytes Browser Guard blocks #DIRECTV / @YESNetwork on #Safari, even when I click "Do not block this site again." @DIRECTVhelp @SupportMWB @AppleSupport

@FaceMcPlasma @Malwarebytes Hi there, thanks so much for the update and we're glad it's being looked into!

@Malwarebytes @SupportMWB The issue is actively being resolved now, disregard this

@Malwarebytes @SupportMWB When I say don't charge me at the end of a free trial IM NOT EVEN USING, that means DONT FUCKING CHARGE ME. Now I have to dispute a payment with my bank and paypal cos you fucked up when I turned off auto renewal

@BarterIsBest You are most welcome!

@SupportMWB Thanks.

@SupportMWB Ticket #8041878 needs resolving. Your support tool isn't working, and Karlo isn't answering my emails. Please help.

@BarterIsBest Glad you got the issue resolved. We’re sorry to hear that an update didn't apply properly; we will look into how we can improve this experience in the future.

@SupportMWB Yeah, I fixed it yesterday. Turns out, you rolled out a new version of MB but failed to update it on my laptop. I was using old version. No wonder nothing worked. You might want to modify your updates down the road.

@BingIsBackBaby @Mark_Beare @Malwarebytes @mkleczynski Apologize, it looks like we can't message you can you drop us a private message at your convenience.

@BingIsBackBaby @Mark_Beare @Malwarebytes @mkleczynski Malwarebytes Support team, we would like to connect to understand your feedback more so we can assist. We sent you a private message to capture your feedback.

@Malwarebytes charge a premium for their VPN but the problem is...it's utterly shit. 1. Can't favourite locations, instead long scrolls 2. Many services recognise it as VPN 3. Not all that fast What does @MKleczynski do all day? Such potential, so very useless. #CyberSecurity