Surrey Libraries UK

We are pleased to confirm that the network is now back up and running. Thank you for your patience.

@HenryKannberg I am very happy to confirm that the network is now back up and running.

@SurreyLibraries Thank you for letting us know. Can you please tweet to update if the computers come back on. Matthew

📣 WE ARE CURRENTLY EXPERIENCING A NETWORK OUTAGE. Branches remain open, but some services including Super Access and Public PCs are unavailable. We’re working to fix this as soon as possible. Thank you for your patience.

What does the Government’s announcement on local elections mean for Surrey? Elections for the new East and West Surrey councils are still going ahead on 7 May as planned. 🗳️ Find out more here: orlo.uk/iq78S

@Seb_Lawson Please could you send us an email, with your Surrey Libraries card/account number, and we can check your account. Email address: libraries@surreycc.gov.uk

@SurreyLibraries Thank you so much. I’m afraid not. I have tried that multiple time already. I’ve also tried on multiple devices and through a web browser on the Press Reader site. All with the same result. It won’t give me access to newspapers without a premium subscription.

@SurreyLibraries hi, registered at Guildford Library and been using PressReader service for over a year. As of last week I have been unable to download newspapers on it - just asks me to upgrade to premium subscription. Is service no longer offered by Surrey Lib?

Sorry you are still having problems with PR access via the library. After updating the app, I had to log out and then log back in again with library card details (process below). In app go to: More > Accounts > Your Account > Sign Out. Then on app homepage choose: Sign In > Libraries & Groups > Surrey Library > Enter library card number and PIN. This shows the 'Welcome to Surrey Libraries' banner and says it started a new 30 days access, and that you need to do the same thing after each 30 days of use. Finally, select: 'Start reading now', and find the publication you'd like to read. Does that process work for you?

@SurreyLibraries Thanks - I know how to use it as I’ve been using it for several years now. There is a problem with the access PR are now giving Surrey Library users - the library account no longer gives access to e newspapers. Can you try testing it yourself with an account login (not hotspot)?

@SteveGiles9 Thank you for sharing your experience, Steve! And for taking the time to write it. We will pass your words to the library.

@SurreyLibraries hi, just visited Lightwater Library to print a Word document. Your member of staff was extremely helpful, friendly and efficient, she is a credit to your organisation. Thank you 🙏

Hi Matt, thanks very much for letting us know. We have been made aware that our site and app encountered some issues over the weekend, so you're not alone. If you need anything done with your account (books renewed etc), feel free to let us know at libraries@surreycc.gov.uk and we'll follow up. Apologies for the inconvenience - Tom

@SurreyLibraries I've been unable to access the Surrey libraries website this afternoon, either with a login failure, no results shown for book searches or "An error occurred on server, code: 500".

Warm Welcome venues are safe and friendly places in Surrey for everyone, where you can keep warm and have a hot drink in the company of others. Find your nearest Warm Welcome: surreycc.gov.uk/warmwelcome

Climate Emergency UK has released a report showing how councils take climate action. Our government-funded scheme, Warm Homes Local Grant has been recognised as we help residents retrofit their homes and be more energy efficient. If you’re looking to make your home more energy efficient you could be eligible to receive a free grant. Find out more orlo.uk/rH97H Read the full report in the comments

You might have seen the government’s decision to create two new councils for Surrey – but what does that actually mean for residents? In our latest video, we explain what’s changing and how services will be delivered in future. From April 2027, Surrey will move from one county council and 11 district and borough councils, to two new unitary councils: East Surrey Council and West Surrey Council. This change is about making things simpler and more joined-up. Residents will only need to contact one council to access the services they need, helping to reduce delays and improve the experience of getting support. Bringing services like housing, planning, children’s and adult social care together will help councils better reflect local needs – whether that’s for people with disabilities, young people leaving care, or families looking for support. Government says that the new structure will also reduce duplication, have clearer accountability and deliver better value for money. The councils will be better placed to make decisions that meet local priorities and provide more preventative support. Elections for the new councils will take place in May 2026, with the full transition happening in April 2027. In the meantime, your local councils are still here, and services will continue as normal. We’ll continue to share updates on our website, social media and through the Surrey Matters newsletter. orlo.uk/rFg8D If you have questions you'd like us to answer in future videos, please let us know in the comments.

Since the government announced its decision on local government reorganisation on Tuesday, we know many people have questions about what this means for them, their communities, and the services they rely on. We’re working hard to get those questions answered – and we’ll update the website and these social channels as more information becomes available: orlo.uk/ddH1X One thing we can be certain of is that services are continuing as normal. Your local council is still here for you. Services are still being delivered. Support is still available. And we remain committed to being there for those who need us most. Our focus remains on making sure residents, businesses and communities continue to get the help and services they need – without disruption. If you do have an unanswered question about local government reorganisation, please email us at: devolutionandlgr@surreycc.gov.uk

@154317Ami @ridleyww Sorry we haven't replied before. Pressreader is working as of now. Any further issues please contact libraries@surreycc.gov.uk and we'll be happy to help

@ridleyww @SurreyLibraries Thanks for replying, glad it’s not just me 🤔

@SurreyLibraries hi there, is there a current issue with accessing the Pressreader app? It keeps coming up with an “unknown error” each time I’m trying to log in with my library card. Please help?!

Funded early education & childcare has expanded. Eligible working parents of a child aged 9 months or above can receive up to 30 hours of funded early education and childcare over 38 weeks of the year. Learn more and find out if you’re eligible: orlo.uk/4MSWP If you're a foster parent and you are currently in paid work outside of your role as a foster parent, you could also be eligible for funded early education for your foster child. Learn more in the link above ⬆️

Community groups can apply for grants of up to £5,000 to help restore habitats and enhance green spaces. Find out more orlo.uk/SuvJJ

We’re working hard and improving SEND services across the county. This academic year, nearly 500 new specialist school places are being created, with 169 already built and 298 more on the way by summer 2026. These places are part of our long-term commitment to build inclusive, high-quality education closer to home. Since 2021, we’ve delivered over 250 new places per year, using more than £211 million in capital investment. We know there’s more to do and we’re committed to doing it. Read more in our press release: orlo.uk/XMkMz

A date for your diary… #SurreyDay☘️ will be on Saturday 9 May 2026. There will be lots going on, including: Going Underground - What lies beneath in Surrey! 🪏 Surrey’s Hidden Treasures. ⚜️ Listen for more: ⬇️ bbc.co.uk/sounds/play/p0… @VisitSurrey @SLieutenancy @SurreyLibraries

There’s no one right way to read. Libraries help you find your way. 💜 We have Large Print, Dyslexia-Friendly titles, Quick Reads, CD Books, eAudiobooks, and adjustable eBooks – so everyone can enjoy stories in the format that suits them best. Thank you to @EwellLib for this post and the video! @BDAdyslexia @libbyapp #DAW25 #Dyslexia [Video starts with shots of library bookshelves with dyslexia friendly titles. It then moves onto a series of shots showing step-by-step how to change font setting to dyslexia friendly one in the Libby App, the app for eBooks, eAudiobooks, eMagazines and eComics.]

Your local library is here for you on World Mental Health Day and beyond. Whether you're seeking resources to better understand mental health, looking for a quiet space to reflect, or hoping to connect with others through one of our clubs or events, we are here to help. Taking care of your mental health is an ongoing journey, and your library is a steadfast companion along the way! For the 2025 World Mental Health Day theme "Mental Health in Catastrophes and Emergencies", our librarians recommend: Come What May by Lucy Easthope A Paradise Built in Hell by Rebecca Solnit #WorldMentalHealthDay