TCL USA & Canada Support

@lombaki It might be able to handle more still moments as if the phone was placed on a tripod. Another thing you could try to see if the 4K/30 will still work is taking off image stabilization and seeing if that panning movement still causes a stutter.

@TCLNA_Support Will do, but it makes me wonder why 4K/30 is an option if the processor and software can't handle it.

@TCLNA_Support my 20 Pro 5G always starts with a stutter when I take video. Is there a solution for this?

@lombaki I would switch from 4K/30 to 1080/60 and give it a try. I think you will not notice too much of a dropoff in quality while still capturing those action-packed moments without frames stuttering.

@The_IT_Nerd Hi there! Apologies for the late response. Roku 10 will be rolling out to your devices soon if you have not received the update already.

Hello @TCLNA_Support quick question, have you started rolling out the Roku OS 10 update yet? Thanks!

@socialLawkward @TCL_USA Hi there! Please DM us as we need to ask for some information!

@CheatSheetPros @TCL_USA Hi - Could you DM us so we can see if we can troubleshoot things for you? Thanks!

@TCL_USA Bought one of your TVs for my son's room. Can't explain how mad I am. It says, "Connected: No Internet" after 1 day. I've spent 3 hours in the support forums, called tech support which was horrible. Now I have to return this crap TV because no one can answer the prob

@MHorvath24 Hey Michael. Can you DM us so we can get some more information from you? Thanks!

@TCLNA_Support bought my tv in June 20 tv went black October 20. Got a replacement Dec 18th of 20 that lasted for 4 days before dying. Currently waiting for a replacement. No reply from tcl since Dec 24th why so long.

@EmmaWoelkers15 @RokuSupport Not a problem! Please let us know if we can help in any other way. Have a great weekend!

@EmmaWoelkers15 @RokuSupport Hey Emma. Could you DM us the issues you are facing? We can look into it further for you. Thanks!

@Mike_Acevedo Could you send us a DM with some contact information? We would need our email address, phone number, and TV model number. Thanks!

@Mike_Acevedo Do you have any visual enhancements that you could possibly disable to see if that fixes the issue?

@Mike_Acevedo Hey Mike. I would try a factory reset just to check. Are you using TV speakers or an external audio device?

@AmazonHelp @FordModelHT Hi there! Please see if you can connect the TV to the Alexa application and it should pair with your devices. Also, there should be a TCL skill that you might need as well.

@FordModelHT If you've already checked for system updates for the TV and the option still isn't available, then this particular TV isn't compatible with Alexa. You can also reach out TCL support directly to confirm if this case: amzn.to/3ceMhSL. ^DAS

@BirchallJohn Hello John. Could you please DM us this. In that message, we can continue the dialogue further. Thank you!

@whipper757 Hello Jon. We do not recommend that you use those screws. Please use the screws and hardware that come with the mount you are using. Thank you!

@AnthonyL80 @TCL_Europe is the official one.

@TCLNA_Support Do you have their twitter handle? I can't find it

@TCLNA_Support Hi, can you tell me when the 55R635 mini LED model will be on sale in the UK please?

@GrneyezReid32 Hi there! Could you send us a DM with your name, email address, phone number, and model number? Thank you!

@TCLNA_Support i need help with a power cord issue for my 55 inch tv

@RavensFilm Hi there Nick! Can you please DM us your full name, email address, phone number, and TV model number? Thank you!

@Ce0Worldwide Hi there! Could you send us a DM with your name, email address, phone number, and model number? Thank you!