Frontline Support Agent (@TDA_clientline) - Twitter Profili

Frontline Support Agent@TDA_clientline·27 Oca

Hi Thank you for reaching out. In order for us to assist you further with your Case, please follow us back so we can get in touch via direct message. We look forward to helping you resolve this promptly. Best regards, Duncan🌹

Timothy Wintle@timwintle1979

@AsdaServiceTeam just wanted to say a little thankyou to our driver (Alan) from the Wolstanton branch of ASDA. Every week he comes to us he always puts a smile on our face, such a likable and pleasant man (I wouldn't say this of every driver) but he is a real asset to @asda !

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Frontline Support Agent@TDA_clientline·27 Oca

We have sent you a direct message kindly reply to us so that we could be able to assist in your query.

ryan smith@RyanSOriginal

@TDA_clientline Thanks Duncan. Followed back and will look forward to your message

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Frontline Support Agent@TDA_clientline·27 Oca

Hi Thank you for reaching out. In order for us to assist you further with your Case, please follow us back so we can get in touch via direct message. We look forward to helping you resolve this promptly. Best regards, Duncan🌹

ryan smith@RyanSOriginal

@AsdaServiceTeam @asda once again simply fantastic service from online ordering, delivery booked in for half 12, text to confirm delay, chased for more info confirmed new time, chased once new time had passed, on hold for 15 minutes and then hung up on. Classic!! #ThatsAsdaPrice

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Frontline Support Agent@TDA_clientline·26 Oca

@clairellen_xo Hi Thank you for reaching out. In order for us to assist you further with your Case, please follow us back so we can get in touch via direct message. We look forward to helping you resolve this promptly. Best regards, Duncan🌹

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Frontline Support Agent@TDA_clientline·25 Oca

Hi Thank you for reaching out. In order for us to assist you further with your Case, please follow us back so we can get in touch via direct message. We look forward to helping you resolve this promptly. Best regards, Duncan🌹

Fran@DiddilyDeedee

@AsdaServiceTeam I have been refused a refund for a faulty item I purchased in October 2025 due to no original packaging. Under the Consumer Rights Act 2015, goods you supply must be fit for purpose. My item is not fit for purpose.

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Frontline Support Agent@TDA_clientline·25 Oca

Hi Thank you for reaching out. In order for us to assist you further with your Case, please follow us back so we can get in touch via direct message. We look forward to helping you resolve this promptly. Best regards, Duncan🌹

N.J.Davies@nickdavies1973

@AsdaServiceTeam what’s up with the app today? Really, really slow. Tried deleting and reinstalling the app and no difference. #asda

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Frontline Support Agent@TDA_clientline·25 Oca

@PGUK78 Hi Thank you for reaching out. In order for us to assist you further with your Case, please follow us back so we can get in touch via direct message. We look forward to helping you resolve this promptly. Best regards, Duncan🌹

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PC@PGUK78·25 Oca

@AsdaServiceTeam @asda get more staff on your ever expanding self check out at West Bridgford.

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Frontline Support Agent@TDA_clientline·25 Oca

@ryan_rodwell Hi Thank you for reaching out. In order for us to assist you further with your Case, please follow us back so we can get in touch via direct message. We look forward to helping you resolve this promptly. Best regards, Duncan🌹

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Ryan R@ryan_rodwell·25 Oca

@AsdaServiceTeam Except… I was there, from just after 11am until 11:30 and there were no staff, four cars ahead of me, my order still showed as ‘Preparing’ and I couldn’t say that I was there to collect. I went home. So to text me now half an hour later is just appalling.

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Frontline Support Agent@TDA_clientline·25 Oca

Hi Thank you for reaching out. In order for us to assist you further with your Case, please follow us back so we can get in touch via direct message. We look forward to helping you resolve this promptly. Best regards, Duncan🌹

Rob Bruce 🇺🇦 ✌️@brucieboy1978

@AsdaServiceTeam hey Asda Hatfield (Hertfordshire) Why have two entrances to the store when the town center entrance always appears to be shut on a Sunday, adding a minute or 2 walk to anybody coming from the town centre entrance, not friendly to the elderly or disabled??

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Frontline Support Agent@TDA_clientline·25 Oca

@bora30 Hi Thank you for reaching out. In order for us to assist you further with your Case, please follow us back so we can get in touch via direct message. We look forward to helping you resolve this promptly. Best regards, Duncan🌹

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Deborah finch@bora30·25 Oca

@AsdaServiceTeam I was due my groceries to be delivered paid £6.50 for slot 8pm till 9pm waited till 9.30pm called helpline number where the gentleman was trying to contact the store I’m assuming leigh/wigan/bolton to track the delivery. It’s now 9.50am Sunday still no delivery

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Frontline Support Agent@TDA_clientline·25 Oca

Hi Thank you for reaching out. In order for us to assist you further with your Case, please follow us back so we can get in touch via direct message. We look forward to helping you resolve this promptly. Best regards, Duncan🌹

Naz@Nazmos786

Absolutely baffled at customer service provided by Asda. Firstly requested everything to be packed in bags multiple times. £340 shop delivered without bags. Once delivered over 25 items missing. Trying to send a simple email!!! No ease to do this @asda @AsdaServiceTeam

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Frontline Support Agent

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