TELUS

@Hunny_diva Our apologies for the disruption in services and we've replied to your DM.

Been without any internet since 2pm yesterday. Crashed on Friday & Saturday as well. @TELUS @TELUSsupport are you going to fix this next year? Im also looking for compensation. Are you going to pay for my cellular data usage? #Telus #Outage #TelusSucks I may switch providers

@SantoroSystems For sure!

@TELUS That's what I did. Thx

Data or cellular nerds out there who can help me. Had 5G+ with 3 out of four bars. Thought it should be good, was horrible. Went to my settings and switched it to LTE, it was well over an order of magnitude faster, with lower latency. Is there any way to just have an Android phone or specifically a Google pixel phone automatically switch... On the plus side, I'm going to start looking into this whenever I am testing actual smart summon. I think that is a massive component of why it's been working so poorly for me. @TELUS

@iA6283 Hello! We didn't have a widespread issue in that area yesterday. Is your service still down this morning?

@TELUS is there an outage in east van?

@defrawidis Hi Aly! We're really sorry you've spent 7 hours across 9 calls trying to get this sorted. Can you send us a PM our way so that we can help fix this for you. twitter.com/messages/compo…

Frustrated about Telus customer service. After they acquired ADT they don’t know how to restore a portal password. 7 hours on the phone with 9 different agents over the last 30 days No one knows how to do it. @TELUS @TELUSsupport @TELUSBusiness

@ChrisWinters_CA That's great to hear, Chris. Let us know if you run into anything else! twitter.com/messages/compo…

@TELUS Nope, I got in.

@koodo Did you hire a vibe coder to update the website? I get this when logging in. Someone borked your oauth.

@Iceynicc169502 Hi there! That's really frustrating, especially with your move coming up on June 1st. We want to get this sorted right away. Can you PM us so we can look into why your service was disconnected and get it back online for you? twitter.com/messages/compo…

My Telus wifi has been disconnected according to a Telus agent. He then proceeded to transfer me to a department that was closed. I have paid on time and have pre-authorization on payments. I scheduled a move June 1st yet now my services are off. @TELUSsupport @TELUS

@yamijala13333 Hello !

@TELUS helloo

@notVERYhappy26 Unfortunately we can't DM you as you don't follow us, feel free to follow us and we'll initiate the private message twitter.com/messages/compo…

@TELUS Thank you for writing me back. Trying to get into messaging but apparently the network connection is weak. The irony here is sending me..

@TELUS @TELUSsupport I’m getting offers from other providers here and you won’t even come to the table. #letstalk

@nikkyhertz Hi Nichole - depending on your area there may be an outage. Please check out telus.com/en/ab/outages for up to date information, or please send us a private message and we can investigate your issue

@TELUS @TELUSsupport is your service down in all of SE Alberta? Hard to run a business & live rural when there’s no cell service

@Steve_Pollard Hey Steve - we're sorry to see that this happened. Please send us a private message so we can send you the proper power supply

@TELUS @TELUSsupport thanks for sending the wrong adapter to me at such great cost maybe you can send me one that actually works

@janibanani23 Here's to hoping "had" means your problem is in the past. If you still need help please let us know by sending us a DM, and we can look into it for you.

@jodyvance @TELUS @TELUSsupport We had the exact same problem. Thought it was us. Maybe not …

My @TELUS password was changed overnight, as we slept. Now I can’t log in. Has there been a DATA BREACH? Something customers should know? I’m looking for a number to call, to ask - it keeps directing me to “log on” and chat. I can’t log on. That’s the problem. @TELUSsupport

@PeterVasdi We hear you loud and clear. Having real people to talk to is essential, and our social media team are real people. Please send us a DM, and we will try to get those months of frustration sorted out today.

Avoid @TelusSupport. It is a phishing bot. #Telus, the company should be concerned. @TELUS Plus the co. should get real people to respond to their customers. Frustrated for months now.

@randytoleafs Hey Randy - we're sorry to hear that you've had a bad experience with us. We want to make things right. Please send us a private message if there's anything that has not been dealt with yet

@jodyvance @TELUS @TELUSsupport Telus is the worst big company I have EVER dealt with

@dewayna44 Hi there! Wind shouldn't affect Fibre Optic performance but if the infrastructure is damaged then it could explain the intermittent service. If you are comfortable, can you please send us the city you live in via DM and we will investigate for any issues in your area

Maybe these winds are to blame for our @TELUS fiber optic cable and internet going out - 4 times in the last hour or so. What's up @TELUSsupport ?

Dance break 🦔

The 7th edition of our Indigenous Reconciliation & Connectivity Report is available💜 This year’s report is now an interactive website, where you can learn about the meaningful projects that Indigenous youth, businesses and leaders are bringing to life. From TELUS Student Bursary recipient Xavier’s quest to revolutionize Indigenous tech to how Doig River First Nation is leveraging TELUS PureFibre to build a smart home community, the stories within the report will inspire you to learn more about the impact of Indigenous innovation. Visit telus.com/reconciliation

Thousands of families across Canada have been forced to evacuate their homes due to fast-spreading wildfires. Want to help? Text DONATE to 41010 to give $20 to support those impacted. All funds raised will go directly to local charities providing on the ground support and relief efforts.