tuiuk

🚨IMPORTANT🚨We’re aware of multiple accounts impersonating TUI UK on Twitter. Please be aware that @tuiuk is our only official account, do not send any personal information to any other users as it may be a scam. If you’re unsure please tweet us or contact us on 0203 451 2688

@CatLeech03 If you need more space, you can type your complaint into a word document and upload this to the form. You will then receive a complaint reference number, and our after travel team will aim to respond within 28 days. tui.co.uk/destinations/c… - ^Dannii

@TUIUK is it standard practice now that if you’ve booked a holiday there is no guarantee that that is the holiday you are going to get. We have just returned from a break where you changed our hotel just two days before and customer services didn’t care less how this affects you.

@CatLeech03 Hello, I'm very sorry to read of your holiday experience with us. The official way to raise a complaint is by using our online form. Please take the time to complete the holiday feedback form on the below link so your complaint can be raised formally with our after travel team./1

@zcars21 Hi Lizzz, I am sorry to hear you are still awaiting confirmation via email, if you can send us a DM with your details we can chase this up for you. ^Dannii

@TUIUK I emailed your compliance team and sebastian.ebel@tui.com 14 days ago? Still awaiting any sort of acknowledgement. Disgusting service from Tui!

@Mo_Rfidah Hi Mo, I am so sorry to hear your flights have changed. Let us take a look for you, can you send us a DM with your booking details please? ^Dannii

@TUIUK you’re an utter shambles - you changed my flights to travel on different dates (return flight leaving at 1am). I called and didnt accept these changes and we agreed alternative flights, changes I had assumed were made turns out changes were not made.

@SammyLad10 Hi Sam, I am sorry to hear you’re having trouble checking in. Please pop us a private message with your booking details and we’ll take a further look into this for you. ^Bethan

@TUIUK having trouble checking in to our holiday for Cape Verdi? Yesterday it said check in opens at 3:30 today and now it says check in closed today at 2:20

@Hotwheels_mtb Thanks for getting in touch 😊 If you send us a private message with your booking details, we can get an accurate price put together for you. ^Bethan

@TUIUK hi, if I was to cancel flights I’m guessing would lose the money paid as it’s 41 days away? If I was to move them to next year how much would you charge for that?

@ajhanshaw Sorry to hear it is still not working Amanda. Please could you send us a DM with any error messages you are seeing? We will get this raised with our IT team to look into further. In the meantime, if you are unable to check in online this can be done at the airport. ^Bethan

@TUIUK Tried this at least 3 times now and still not letting me do it

@TUIUK is there an issue with the app as trying to check in for home bound journey and click to check in but not working

@N005512 Good afternoon, its lovely to hear from you💙. Can you DM us the holiday details and we will certainly look into this for you. 🛫^Laura☘️

@TUIUK But the listing page has shown the same price for the past week, we've been looking daily and still all the first 15 listings are doubled on the actual page. That is not ok.

@TUIUK When trying to book a holiday you show one price on the listing page, but once going to the booking page it doubles - isn't this illegal to misrepresent the price?

@fermorm Thank you for raising this Mark. I will pass this on internally to be looked at. ^Chris

@TUIUK It’s both , it’s worth investigating as thankfully my confirmation shows our allocation etc, but checking in etc is all broken

@TUIUK is there an issue with your app & manage booking ? Having issues with both and fly today

@fermorm I am sorry to hear this Mark. Can we check if you have tried deleting the app and re-downloading this? ^Chris

@TUIUK There are various issues , manage booking not loading , app looks like it has issues. Logged into web to check in and inbound flight missing luggage allocation as per my booking

@agnusdonald1919 Thank you for confirming this Agnus. To raise an after travel complaint, you would be able to complete the form through the following link and our dedicated team can assist further for you, tui.co.uk/destinations/c… ^Chris

@TUIUK After travel, about a few serious issues we had on the plane(s) and in the airport and at the hotel etc

@TUIUK hi, what’s your email for formal complaints please? Ive emailed one but received an auto response and wondering if I sent it to the right address.

@FredGsilva Good evening Fred💙. I am sorry to hear this. Are you able to DM us your booking details and we can certainly check this out for you? 🛫^Laura☘️

Hey @TUIUK l, currently at the airport. Flight departs at 6.50pm it’s 6.40pm and we are still at the gate. No info about delays shared, gate screen still says 6.50pm departure. Where’s your customer communication?

@Madtills1 I am so sorry Madison to hear that you had this experience whilst travelling with us. Can I ask if you can DM us with your booking details so we can assist further with this please. 🛫^Laura☘️

@TUIUK I think it pretty disgusting that after I emailed you with a list of minor complaints and one major fault in one of your hotels you only decided to address the minor faults and not the fact that my family couldn’t exit the room due to a faulty lock unless I was there. 🔥

@ceslater87 Hi Charlotte, I am really sorry to hear that you had this experience whilst travelling with us💙. Are you able to DM us with your booking details so we can look into this for you? ^Laura☘️

Just got back from egypt and booked hotel transfers via @holidaytaxisCS, recommended by @TUIUK. The situation was odd to say the least and not sure if I'd use them again. To start with when we landed, the sign with our names on was correct but we were directed to a private car

@IanBrown210619 Hi Ian, thanks for reaching out 🙂 Unfortunately, we don't offer Free Child Places on holidays to Mexico. Apologies for any disappointment caused. ^David 🚀

@TUIUK is it possible to go to Mexico 2027 with free child place? (2yrs 10 months old) Can’t seem to find any via the app or going through google Cheers

@ThomasLisa97705 Hi Lisa, we're really sorry to hear this. Please rest assured, should your holiday not be going ahead, we'll be in touch as soon as possible to provide you with some options. Please drop us a DM regarding the service you received so we can look into this. Thank you. ^David 🚀

@TUIUK rang to cancel due to being eligible for a full refund and was told I would lose all my money, how? infact your guy on the phone told me not to book with you again if I don’t like it, odd emiratesholidays.com/gb_en/pages/tr…