tuiuk

🚨IMPORTANT🚨We’re aware of multiple accounts impersonating TUI UK on Twitter. Please be aware that @tuiuk is our only official account, do not send any personal information to any other users as it may be a scam. If you’re unsure please tweet us or contact us on 0203 451 2688

@_emsyems Hi Emma, I'm sorry to read your concerns about your upcoming holiday. Can you send us a DM with some more details and we can take a closer look. ^Heul

@TUIUK do you have people checking the “TUI blue lagoon princess” in halkidiki - latest reviews are awful along with facebook group dedicated to this hotel. Slightly concerned as pics and reviews are not that of a 5* what so ever.

@Meg_charlton14 Aww, thank you so much for sharing, Meg 🫶 What was the highlight for you? ✈️ ^Heul

@TUIUK absolutely fabulous hotel and the reps at your resort tui suneo Lagomonte can’t do enough for guests

@Crip_mcc Hello, I am so sorry to hear this. We don't have live updates here but I can try and find out for you, what flight number are you on please? ^Dannii

Delayed @TUIUK #flight to #Spain from @belfastairport . Sitting on the #runway for 2 hours so far but don't worry as #TUI is giving out tiny #cups of #water. Bet it's #tap #water to the tight 🤬

@elliott46211887 Send us a private message with your booking details and the team can check they have had the After Travel complaint from you. ^Dannii

@TUIUK What information do you need?

@TUIUK @tuiuk I have submitted a formal complaint regarding a severe breach of Duty of Care & medical negligence on May 4th. Your web form is insufficient for the 62+ pieces of evidence I have. I require a senior manager to contact me immediately. #TUI #CustomerService

@T1968Queen I have checked and we are currently receiving DM's from X, can you see the DM button? ^Dannii

@TUIUK That option isn’t there, according to AI it’s your privacy settings ?

@TUIUK hi, just booked for September , flights are with Etsy jet, I need assisted travel, tad confused as on the app it says all flight management should be done via flight company, on easy jet it says as it was booked thru a TA it has to be done there? Any help please?

@elliott46211887 Please send us a DM and we can check if its been received. ^Dannii

@TUIUK I have just checked i haven't got a confirmation of my complaint. The form was submitted yesterday.

@T1968Queen Yes if you click on the dots it'll come up as DM 🙂 ^Dannii

@TUIUK Seems I’m unable to DM you? I’m following you assumed it would be there?

@CmaCreek Hello MC, sorry to hear your having issues with online check in, please send us a DM and we can take a look for you. ^Dannii

@TUIUK online check in not working 🙁

@schwar56081 Hello Kerry, I am so sorry to hear this! For us to investigate please send us a DM with your booking details. ^Dannii

@TUIUK I paid 2 payments early so they cancelled my holiday for non payment, wanted to charge me £241.45 to reinstate and told me no complaints department for financial issues - i am now out of pocket of £708 as could not pay the £241. proof all payments were upto date!!!!

@Elle_1960 She can join live chat via our website or contact us through her own social media 🙂 ^Dannii

@TUIUK Does she have to phone or can she contact you online? Thanks.

@TUIUK Hi there, myself and my daughter have booked the same holiday but separately, we’ve both received our e-tickets and it says we can link our booking as we’re travelling together. Do we have to ring you separately or can I contact you for both of us? Thank you.

@SteveSinghR Hi, thanks for your message. For us to take a look into this further please send us a DM ❤️ ^Kayley

@TUIUK we have 3 rooms booked at Tui blue Maviss in Turkey from 1/6/26. We are hearing from social media it’s not going to be opened until mid June?? We have not heard anything from you, what’s going on pls??

@DTBolton1234 Hey! Please pop us a DM and we can take a look into this further for you ❤️ ^Kayley

@TUIUK Hi, I’m trying to submit my API online for my holiday in 3 weeks. Tried numerous timings on different days and keep getting ‘technical difficulties’ each time I submit. Very annoying as it takes ages to fill it all in. What shall I do next?

@BCG2121 Hi Chris, I'm sorry to hear about your family bereavement and understand how upsetting this situation must be. While all bookings and amendments are subject to the terms and conditions agreed at the time of booking, we are sorry for the frustration caused ❤️ ^Kayley

@TUIUK have absolutely plummeted in my estimation. Behaviours i expected of less morally reputable holiday companies and airlines. #Shocking 100% loss of a £1500+ holiday i wanted to amend, NOT CANCEL!, due to a family bereavement! Not exactly #PuttingUouInTheMiddle #Shysters

@j4444444444ck Hi Jack, we have responded to your message ^Kayley

@madhukumar911y1 Hello Mads, I am so sorry to hear you are looking to complain, our pre travel team deal with any pre travel complaints, please send us a DM and they can assist you further. ^Dannii

@TUIUK does not care about protected characteristics! How do I make a complaint prior to a holiday? I’m a pregnant woman finding this whole process quite stressful. Help centre only enables you to make a complaint after a holiday. Policies for flying and cruising are inconsistent

@Brennan1Andrea Perfect the team will reply ASAP. ^Dannii

@TUIUK I have sent over a message

TUI Marella Cruises Ltd @marellacruiseuk 5 days no luggage as cases left on port side and they are not interested! NEVER EVER book with this company…. If anything goes wrong your on your own, like all 44 of us are seeing! @ABTAtravel @TUIUK

@AJollyJaunt Hi there, sorry you're having trouble booking your seats. Can you send us a DM with some more details and we can take a closer look? ^Heul

@TUIUK I’ve been trying to reserve seats for my flight on the 14th for 2 days, but keep getting ‘technical difficulties’. I’ve wasted so much of my holiday trying to sort this. #tui #tuiflight #tuiuk