Tachus Fiber

@RealVRDog @Maloneous Good morning. We can take a look at what may be going on with your connection. If you could, DM us your full service address and we can take a closer look. ^Bryan C.

@TachusFiber @Maloneous I notice that maybe once a month around 2 AM the internet goes out for a short while. Is that scheduled maintenance? If so, what day or days for you normally do that? I'd like to know so I can plan for that. Thank you

@TachusFiber outage in Montgomery since about 10am, solid red Alarm light lit on fiber modem after 5 power cycles.

@jes727272 Hello Jordan! For details regarding current sign up promotions, please contact us at 832-791-1100 or email support@tachus.com. We will be happy to provide the latest information!

@TachusFiber do you have any current new sign up promotions?

@JackFindley1958 Good afternoon. We would like to know what is going on. If you could, please contact us at 832.791.1100 and our support team will happy to assist you. ^Bryan C.

@TachusFiber I have an outage in Indian Springs in The Woodlands. What is the status?

@hypnopooper Hello Daniel! There are no current outages on our network. Please call 832-791-1100 for further assistance. ^Angel S.

@TachusFiber Been down since 2 AM. Any updates on the outage in Conroe?

@kaas347 Hello there! Contact us via DM on Facebook or email support@tachus.com so we can access your account and assist you promptly. ^Angel S.

@TachusFiber can someone please contact me regarding my internet service? i am having connectivity issues, the service drops completely every five minutes or so and then reconnects. i waited on hold for an operator for 30 minutes and no one ever answered.

@B224Shi Good deal! Glad to hear it’s resolved, and you’re most welcome. We’re always here if you need anything! 😊 ~ Sophe N.

@TachusFiber Resolved. Thanks for the follow up

@TachusFiber network outage Houston storms?

@TinhaloDotCom Thanks for letting us know! Our team will be reviewing your ticket shortly, if they haven’t already. If you’d like, you can also DM us your service address and best contact number so we can follow up directly. ~Sophe N.

@TachusFiber I put in a support ticket on the website

@TachusFiber seem to be having configuration issues.

@jacochran Joel, we understand how frustrating that must have been. During high call volumes, it can take longer to reach everyone, but we’re working to get to each customer quickly. We appreciate your feedback. We’re working to make the process smoother for everyone. ~Sophe N.

@TachusFiber I understand call volumes will be high, but calling for help and going 45 minutes without hearing a human voice doesn’t tell me you’re helping me, in fact it’s the exact opposite.

Today my “frustration free internet” from @TachusFiber went out so I called and listened to their recording repeat for 45 minutes until the internet came back on its own. Needless to say the ordeal was “frustration full” not “frustration free”. Thanks a lot @TachusFiber .

@bbcarr24 Thanks for letting us know! We’d like to look into this further to get your service back on track. Please DM us with your account details so our support team can assist you directly. ~ Sophe N.

@TachusFiber Service is not restored in our area and we have tried calling.

@TachusFiber been waiting for over an hour to report an outage. So I’ll try this

@GaleLaure_Authr There was an outage earlier today, but service has been restored. If you are still experiencing any issues, please call us at 832-791-1100.

@TachusFiber is your service down?

@bbcarr24 @Jt_Buckner @TJSmithEsquire @optimum We appreciate your patience. If you’re still experiencing issues, please reboot your modem. If it continues, call our support team at 832-791-1100 or send us a private message with your name and service address, and our support team will be happy to assist you. ~Sophe N.

@TachusFiber @Jt_Buckner @TJSmithEsquire @optimum Our service has not been restored in the Kingwood area and we have tried calling and get disconnected. Communication is very important.

@TachusFiber why is the Internet down *again*? I've only been with y'all for a few months with promises from y'all and from other customers that this would be the most reliable internet... I literally can't do my job without Internet, when are we gonna get this fixed?

@Maloneous @Jt_Buckner @TJSmithEsquire @optimum Hi there! The outage has been restored. If you’re still having issues, reboot your modem or call 832-791-1100. You can also DM us with your name and service address, and our support team will assist you. ~Sophe N.

@Jt_Buckner @TachusFiber @TJSmithEsquire @optimum What area are you in? I'm still down in Montgomery.

@Maloneous @Jt_Buckner @TJSmithEsquire @optimum Hi there! The outage in the Montgomery area has been restored. If you’re still having issues, reboot your modem or call 832-791-1100. You can also DM us with your name and service address, our support team will assist you. ~Sophe N.

@TachusFiber @Jt_Buckner @TJSmithEsquire @optimum @TachusFiber when can Montgomery area expect to be restored? I've been on hold after pressing 3 to speak w/Tech Support for 3 hrs 07 mins... My employer is asking for documentation of the outage. I've now spent over 3 hrs waiting to speak with someone & haven't accomplished squat

@hairyhoustonian The outage has been cleared, and your service should now be operating normally!

@TachusFiber seems like you know about the outage in and around Kingwood. Any ETA on when it will be fixed?

@wgcoop629 Hello Greg, Service has been restored, and everything should be operating normally.

@TachusFiber it’s been almost 3 hours. Any idea when the problem will be fixed?

@cooperjohnson83 Service has been fully restored. If you continue to experience any issues, please call us at (832) 791-1100 so we can assist you. ^Angel S.

@TachusFiber it's been almost 3 hours with no service. Any update?