Bbcarr24

@TachusFiber Service is not restored in our area and we have tried calling.

@wgcoop629 Hi there! We completely understand your frustration. The outage caused a surge in calls, which increased wait times. Service has been restored. If you’re still having issues, reboot your modem or call 832-791-1100. ~ Sophe N.

@TachusFiber been waiting for over an hour to report an outage. So I’ll try this

@TachusFiber @Jt_Buckner @TJSmithEsquire @optimum Our service has not been restored in the Kingwood area and we have tried calling and get disconnected. Communication is very important.

@Jt_Buckner @TJSmithEsquire @optimum We hear ya! We’re actively working on improving outage notifications so you’re informed in real time. We truly appreciate your feedback and patience. ~Sophe N.

@TachusFiber why is the Internet down *again*? I've only been with y'all for a few months with promises from y'all and from other customers that this would be the most reliable internet... I literally can't do my job without Internet, when are we gonna get this fixed?