Tilly Beau

@nxwestmidlands 2nd #11 hasn’t turned up. Can you advise on how I get a refund for my ticket bought on the app please as I now have to walk

@nxwestmidlands is there a problem with the #11 bus again please, 3 of us have been waiting 25 mins for a bus?

@PureGym please do a locker I section at your Snow Hill branch..hardly anyone in here but most of the lockers are padlocked up by people who just keep things in there 24/7 when they’re not here. Frustrating when you’re trying to get a locker while you’re actually working out!

@nxwestmidlands same old #11 bus, always late 🤦🏻‍♀️

@WMmetro Tram 49 to Birmingham just drove off even though I pressed the green button on the door to get on. Shocking

@EvriUK_Official I have a parcel missing. The tracking number is saying it’s from 3 months ago (it isn’t). Tried the chat bot and calling you, all saying the tracking number you gave me is incorrect. Help please!

@WMmetro Can we have the link to the new timetable please?

ℹ️Driver training to commence on Birmingham Eastsideℹ️ 🗓️From Monday 16 March 🚋Trams departing #WolvesStGeorges will terminate #BullStreet and re-enter service at #CorporationStreet during this time. 🚋There will be no changes to service from #WolvesStation or departures from #EdgbastonVillage. Full details 👉westmidlandsmetro.com/maps/service-s…

@EvriUK_Official I have a parcel that has not arrived on time. An email that says it’s delayed and a tracking number. When I put the number in the website it says it’s 3 months old so can’t find it? When I called you it says it can’t find it either. Help please!

@WMmetro When you’ve already waited 20 mins….

Good evening Tilly, please be assured that all 16 trams are currently in service and we are deploying an additional tram to support peak service. We understand the challenges that busy services can present and we encourage customers who feel uncomfortable or unsafe due to crowding to wait for the next available tram.

#WMMServiceUpdate [15:30] ✅Trams are operating up to every 8 minutes between Wolverhampton Station & Edgbaston Village. ❌Wolverhampton St Georges is not in use.

@WMmetro I appreciate they are coming now but having yet another tram out of service has caused passengers shouting at each other when we’re crammed like sardines. It does not feel safe and the poor inspector won’t be able to get through the tram to take people’s fayres

@TalulahCheese Good evening Tilly, I can assure you that trams are coming back from Birmingham. Tram 25 have had some issues with the doors which have caused some delays and we have also had some delays across the system due to traffic on road sections of the system.

@WMmetro Crammed like sardines. Dreadful

@WMmetro Well it’s caused chaos and people shouting at each other. Horrible situation and terrible service

Good morning everyone, Libby signing on. I'm here to help this morning.

@EE is there an issue please? I cannot make calls but can text and use the internet. #Birmingham

@nxwestmidlands when is the next #11 bus turning up at Wednesbury bus station please? We’ve been waiting over 20 mins for one??

@nxwestmidlands Why is your #11 bus route SO unreliable. I catch it a handful of times and it’s always late or buses are missed. I feel sorry for the poor customers who catch it every day.

@WMmetro Your driver in tram 25 just drove off as I literally got to the door, even though I ran past his window, as advised by your conductors. Not good customer service!!

@khloekardashian @khloekardashian your arms are goals!! 💪🏼

I’m loving your requests!!! Taking note 👀✔️ I’ll also be recording a special Valentine’s episode next week ♥️ CALL 818-253-4383 to leave a voicemail with your wildest Valentine’s Day stories, worst first dates, love disasters or red flags missed. I can’t wait to hear them ☎️

@marksandspencer Your customer service at this time of year is absolutely shocking! Not what I expect from M&S ☹️